Why Join Us We are currently recruiting for an Account Support Coordinator based at our North West London site on a 3 Month Fixed Term Contract. The primary focus of this role is to manage the high volume of quotes and e…
Skills: Proactive Engagement, Attention To Detail, Time Management, Prioritization, Analytical Skills
City of Milton Keynes, England, United Kingdom · On-site
Mid level
Why Join Us We require a Account Support Coordinator to join us on a 3 month fixed term contract basis, at our clients' site in Milton Keynes. The primary focus of this role is to manage the high volume of quotes and est…
Why Join Us We are seeking an Account Support Coordinator to join our team on a 3-month FTC at our Redditch site. This role will focus on managing the high volume of quotes and estimates generated by the client, with the…
Skills: Customer Engagement, Account Management, SLA Management, Data Analysis, Microsoft Excel
Why Join Us We are now seeking for a Team Manager to join us on a permanent basis at our Cirencester site. Leading a team of colleagues to provide front line support for our customer. Managing individual performance and …
Skills: Team Management, Customer Service, Performance Management, FM Operations, KPI Reporting
Why Join Us Let’s keep Sainsbury’s Clean Do you enjoy working in a customer focused environment to ensure cleanliness? Do you love working as part of a team to produce sparkling results for customers? At Arcu…
Why Join Us Let’s keep Sainsbury’s Clean Do you enjoy working in a customer focused environment to ensure cleanliness? Do you love working as part of a team to produce sparkling results for customers? At Arcu…
Why Join Us Are you an experienced Maintenance professional looking for your next challenge? If you're based in or around the South East London area, this could be the opportunity you've been waiting for! Arcus FM are re…
Why Join Us Are you an experienced Building Fabric Maintenance professional looking for your next challenge? If you're based in or around the South East London area, this could be the opportunity you've been waiting for!…
Why Join Us Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions? Do you enjoy working within a team? Yes? Then we may have THE ideal role for you……
Skills: Customer Service, Microsoft Excel, Time Management, Organizational Skills, Prioritization
Why Join Us Are you an experienced Building Fabric Maintenance professional looking for your next challenge? If you're based in or around the Taunton area, this could be the opportunity you've been waiting for! Arcus FM …
Why Join Us Keep it Clean! Job Details Location: Sainsbury's Tadcaster Job Title: In Store Cleaning Manager Pay Rate: £13.71 per hour Overtime Rate: will be confirmed during interview Hours: 20 hours over 6 days Su…
Skills: Team Management, Cleaning Supervision, Recruitment, Training, Rota Planning
Why Join Us Are you an experienced Building Fabric Maintenance professional looking for your next challenge? If you're based in or around the North West London area, this could be the opportunity you've been waiting for!…
Why Join Us Are you an experienced Building Fabric Maintenance professional looking for your next challenge? If you're based in or around the North West London area, this could be the opportunity you've been waiting for!…
Why Join Us We’re looking for a Contract Coordinator to join us on a permanent basis at our Cirencester site. In this role, you will be responsible for consistently delivering against client service expectations, b…
Skills: Customer Service, Communication Skills, Microsoft Office, Administration, Organisational Skills
Why Join Us We are looking for a highly organised and detail-driven Billing & Invoice Specialist to join our Finance and Account Management team. In this role, you will ensure the accurate capture, recording, and process…
Why Join Us Are you an experienced and skilled industrial shutter door engineer? Do you have experience gained within Facilities Management or Retail? Can you travel around various sites in and around Devon and Cornwall.…
Why Join Us We have a great opportunity for a Drainage Engineer to join our team that covers South East London and the wider areas. The main purpose of the role will be to carry out planned and reactive drainage tasks sa…
Skills: Drainage Diagnosis, High Pressure Water Jetting, Confined Space Entry, CCTV Drainage Surveying, Technical Reporting
Why Join Us Due to continued growth, Arcus FM are recruiting for an experienced Pest Escalation Specialist, to join us on a permanent basis to cover the Midlands. You’ll be joining a friendly and dynamic team of pr…
Skills: Pest Control, Root Cause Analysis, Technical Recommendations, Site Auditing, Stakeholder Management
Why Join Us Let’s keep Sainsbury’s Clean Do you enjoy working in a customer focused environment to ensure cleanliness? Do you love working as part of a team to produce sparkling results for customers? At Arcu…
Why Join Us We’re excited to open up a new development opportunity for a Building Fabric Trainee within our Mobile Delivery Team – as part of our new ‘develop’ initiative. This traineeship role is…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
4% Bonus, 25 Days Annual Leave, Bank Holidays, Group Personal Pension Scheme, Life Assurance, Funded Training Sponsorship Scheme
Posted 41d ago
Apply by Jul 9
~40 hrs/week
Responsibilities
Manage high volumes of quotes and estimates while ensuring service performance standards and KPIs are met. Act as a point of escalation for clients and coordinate communication between clients and suppliers to resolve work order issues.
Requirements
Requires a proactive self-starter with strong analytical, organizational, and communication skills. Intermediate proficiency in Microsoft Excel, specifically VLOOKUPS and Pivot tables, is essential.
Full job description
Why Join Us
We are currently recruiting for an Account Support Coordinator based at our North West London site on a 3 Month Fixed Term Contract.
The primary focus of this role is to manage the high volume of quotes and estimates generated by the client, reducing demand through proactive customer engagement and effective communication.
You will support the Account Manager in the delivery of the agreed contract, ensuring service performance standards and key performance indicators (KPIs) are consistently achieved while maintaining strong client relationships.
What You'll Be Doing
Actively review quotes/estimates raised by the client for approval, ensuring communication with branch managers to seek approval for site specifics
Support the management of the CE process
Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement
Review outstanding WO volume and manage outstanding tasks
Influence and work with client representatives to develop a culture if improvement and build effective relationships
Chase and escalate work order volume related issues to point of resolution with supplier
Manage communication between client and supplier
Support the wider team on an ad hoc basis, and subject to training, with things such system changes, data changes due to peak in demand
Support the creation of reports to manage quotes spend with client and demonstrate supplier spend
Identify and highlight trends, including quote/estimate rejections for a contractor are high
At the end of each month, support the provision of a detailed breakdown of work orders spend through quotes/estimates, for which have been paid
Build and maintain effective relationships with client, supplier, and internal teams
What We're Looking For
Knowledge & Experience:
Be a Proactive ‘self-starter
Attention to detail
Ability to work to and meet tight deadlines
Ability to prioritise and manage own workload
Good analytical and organisational skills
Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business
Numeracy and Accuracy
An intermediate knowledge of Microsoft Excel - VLOOKUPS, Pivot tables etc.
When you join us, you will receive:
Salary: up to £32,000 (depending on experience)
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues.
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button
Arcus FM is an award-winning full-service facilities management company self-delivering over 80% of our services across the UK.
Our mobile engineers and cleaners look after a large blue-chip customer base from retail and hospitality to depots and corporate offices. We bring together industry-leading technology, unique skills, and a wealth of sector-specific experience to provide excellent customer service and a safe and welcoming workplace for our customers.
Arcus FM is an award-winning full-service facilities management company self-delivering over 80% of our services across the UK.
Our mobile engineers and cleaners look after a large blue-chip customer base from retail and hospitality to depots and corporate offices. We bring together industry-leading technology, unique skills, and a wealth of sector-specific experience to provide excellent customer service and a safe and welcoming workplace for our customers.