Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and a…
Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and a…
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Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and a…
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Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and a…
Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and a…
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Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and a…
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Full-time
high school
Competitive Salary, Annual Review With Increase Potential, 401k Program With Company Match, Medical Insurance, Dental Insurance, Vision Insurance
Posted 30d ago
~40 hrs/week
Responsibilities
The Front Desk Agent serves as the primary point of contact for guests, managing check-ins, check-outs, and reservations. They are responsible for resolving guest issues and coordinating with other departments to ensure a high level of guest satisfaction.
Requirements
Candidates should have a high school diploma and preferably have experience in hotel front desk operations and credit card handling. Physical ability to stand for 8 hours and lift 20 lbs is required.
Full job description
Description
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Credit Card handling experience preferred
Hotel Front Desk experience preferred
Experience with hotel reservations software preferred
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Medical, Dental, and Vision insurance available to eligible employees
Wellness benefits available to eligible employees
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Arbor Lodging is a best-in-class multinational hotel investment and management company with a geographically diverse portfolio of hotels throughout North America. We are a trusted partner of leading institutional investment firms, discerning individual investors, and respected ownership groups, as well as for renowned hotel brands like Marriott, Hilton, Hyatt, and IHG.
Offices: 566 W Lake St, Chicago, IL 60661, US · Hamburgo 182 Piso 4, Col. Juárez. Cuauhtémoc., Ciudad de México, CDMX 06600, MX
Hotel ManagementHotel investmentReal estate investmentAsset managementHotel renovationMultifamily investmentHotel repositioningAdvisory servicesand Hotel industryResidential
Arbor Lodging is a best-in-class multinational hotel investment and management company with a geographically diverse portfolio of hotels throughout North America. We are a trusted partner of leading institutional investment firms, discerning individual investors, and respected ownership groups, as well as for renowned hotel brands like Marriott, Hilton, Hyatt, and IHG.
Offices: 566 W Lake St, Chicago, IL 60661, US · Hamburgo 182 Piso 4, Col. Juárez. Cuauhtémoc., Ciudad de México, CDMX 06600, MX
Hotel ManagementHotel investmentReal estate investmentAsset managementHotel renovationMultifamily investmentHotel repositioningAdvisory servicesand Hotel industryResidential