Jobs at APEX Investigation (Now Hiring) — 3 open

About Us

 

APEX Investigation® is a trusted leader in Insurance, Workers' Compensation, Liability, and Human Resource Investigations. For over 40 years, APEX has stood firm in its dedication to reducing insurance risks and combating fraudulent claims. Our commitment to delivering fast, high-quality, and reliable investigations has made us the partner of choice for our clients. APEX Investigation’s mission is to build lasting relationships through trust, integrity and quality investigations. The APEX team lives out that mission by providing constant communication, results you can use, delivered fast at a fair price.

 

The Role

 

The Surveillance Operations Manager serves as the Director of Surveillance's second-in-command and is responsible for the day-to-day operational management of surveillance investigations across California and nationwide. This leadership position ensures investigations are properly planned, assigned, monitored, and completed while providing managerial support to investigators, sales, clients, and internal departments. When the Director is unavailable, this position assumes responsibility for department operations and decision-making.

\nJob Description Primary Responsibilities

• Assist in managing daily Surveillance Department operations.
• Serve as Acting Director when necessary.
• Manage out-of-state investigators, vendors, and investigations.
• Ensure cases are investigation-ready before assignment.
• Run DMV driver's license and license plate searches; verify vehicle ownership, registration information, and ensure results are accurately entered into CaseLink.
• Verify medical appointments the day before surveillance.
• Coordinate investigator schedules, coverage, PTO, and operational support.
• Resolve investigator access, login, software, and case issues. 
• Partner with Sales and Client Services on priority cases and client communications.
• Problem-solve operational issues including cancellations, scheduling conflicts, weather, travel, and staffing.
• Monitor quality, timeliness, reports, video uploads, and compliance.
• Develop and improve departmental procedures, workflows, and AI-enabled processes.

Leadership ResponsibilitiesQualificationsKey Performance Indicators (KPIs)Best Practices for Insurance Investigation Case ManagementBenefits\n

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to their race, creed, color, disability, sex, sexual orientation, national origin, age, religion, Vietnam era Veteran’s status, political affiliation, or any other non-merit factor. 

After making a conditional offer of employment, the company will conduct a job-related background check. A comprehensive background check may consist of prior employment verification, motor vehicle records, professional reference checks, education confirmation and/or criminal record and credit checks. Third-party services will be hired to perform these checks. Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.

After an offer is made and accepted, the employer will comply with the Immigration and Nationality Act I-9 requirements to establish your identity and employment eligibility.