Client Account Manager, OmniChannel and Direct Mail Accounts
New York, New York, United States · Remote OK
Mid level
Who We Are At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as profes…
Skills: Omnichannel Marketing, Direct Mail Campaigns, Client Relationship Management, Strategic Thinking, Project Management
Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience. Our success depends on people who are dependable, performance-focused and take pride in meeting production goals. Productio…
Skills: Mail Inserting Machine Operation, Equipment Set-up, Minor Maintenance, Troubleshooting, USPS Regulations Knowledge
Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience. Our success depends on people who are dependable, performance-focused and take pride in meeting production goals. Productio…
Skills: Mail Inserting Machine Operation, Equipment Set-up, Troubleshooting, USPS Regulations, Quality Control
Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience. Our success depends on people who are dependable, performance-focused and take pride in meeting production goals. Productio…
Skills: Machine Operation, Mail Inserting, Equipment Maintenance, Troubleshooting, USPS Regulations
Who We Are Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience. Our success depends on people who are dependable, performance-focused and take pride in meeting production goals…
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Full-time
Unlimited Vacation Time, Annual Sick Days, Mental Health Days, Holidays, Dental Insurance, Vision Insurance
Posted 52d ago
Apply by Sep 3
~40 hrs/week
Remote in United States
Responsibilities
Serve as the primary day-to-day client partner managing omnichannel marketing programs and overall client satisfaction. Lead cross-functional teams to deliver program commitments while identifying organic growth opportunities and refining optimization strategies.
Requirements
Requires 2-4+ years of experience in omnichannel marketing and 2+ years in an agency environment managing client relationships. Must be proficient in Microsoft Office and capable of working within regulated, compliance-driven workflows.
Full job description
Who We Are
At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.
If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you.
*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.
This is a REMOTE position, as such you must be located in the United States and will be required to work Eastern or Central time zones
What we are looking for:
Amsive is hiring an Account Manager, Customer Experience, with prior experience in omnichannel marketing with a focus on Direct Mail campaigns. We are seeking a client-facing professional who combines operational discipline with strategic thinking and thrives in a fast-paced setting.
We’re looking for an Account Manager who brings a curiosity for marketing, thirst for learning, strong problem-solving skills, and sharp attention to detail. The right candidate is dependable, able to work independently and collaboratively, and able to manage multiple projects simultaneously while maintaining clear, proactive communication with clients around timelines, performance, and scope. This role is for someone who wants to own, not just execute. If you’re driven by impact, relationships, and growth, this is where you build your next chapter.
What You Will Be Doing
Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery
Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans.
Support Account Director in driving retention and identifying organic growth opportunities.
Own program clarity and momentum across complex, cross-channel initiatives. Work moves forward because you are driving it.
Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy.
Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps.
Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications.
Support development of QBR and annual business review materials.
Collaborate with marketing teams to refine optimization recommendations.
Partner with team members to ideate audience, creative, and channel testing strategies.
Maintain curiosity around data-driven marketing trends and emerging best practices.
Become proficient in Amsive’s tools and systems to ensure operational excellence.
Who you are:
2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV.
2+ years of experience in an agency environment with proven success managing client relationships.
Experience serving as the primary client point of contact for omnichannel campaigns.
Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production.
Strong written and verbal communicator brings clarity and confidence to every interaction.
Highly organized, able to manage multiple projects while maintaining trust and momentum.
Strong grasp of marketing and communication principles.
Proficient in Microsoft Office, especially PowerPoint and Excel.
Comfortable working in regulated environments and compliance-driven workflows.
Able to interpret data and translate it into business insight.
Demonstrated ability to build and maintain profitable client relationships.
Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment.
Additional Information
Salary starting at $75,000/yr, based on skills and experience
Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
Dental, Vision, and Health Insurance
401(k) with a company match program
Paid Parental Leave
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.
All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws.
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
Amsive is a data-driven performance marketing agency that enhances marketing ROI through innovative customer acquisition and engagement solutions. As a full-service agency, Amsive enables growth by leveraging digital and direct-native expertise, with dedicated teams shaping powerful strategies, creative executions, direct marketing, and digital marketing, including SEO, paid search, media, and performance measurement.
Audience Science is central to our success. Our approach encompasses a unique data process for audience analysis, channel activation, testing, and measurement to ensure actionable recommendations. Audience Science helps clients navigate today’s marketing complexity to target their optimal audiences and surpass their performance objectives, always focusing on the next best customer.
To learn more, visit amsive.com.
Offices: 915 Broadway, Suite 501, New York, NY 10010 , US · 605 Territorial Drive, Bolingbrook, IL 60440, US · 901 Woodland St, Nashville, Tennessee 37206, US · 1701 Northwind Pkwy, Hobart, Indiana 46342, US · 1020 Highland Colony Pkwy, Suite 806, Ridgeland, Mississippi 39157, US
Data SolutionsCreativeDirect MailSearchSEOEmailDigital MediaManaged Socialand Web DevelopmentBrand Marketing
Amsive is a data-driven performance marketing agency that enhances marketing ROI through innovative customer acquisition and engagement solutions. As a full-service agency, Amsive enables growth by leveraging digital and direct-native expertise, with dedicated teams shaping powerful strategies, creative executions, direct marketing, and digital marketing, including SEO, paid search, media, and performance measurement.
Audience Science is central to our success. Our approach encompasses a unique data process for audience analysis, channel activation, testing, and measurement to ensure actionable recommendations. Audience Science helps clients navigate today’s marketing complexity to target their optimal audiences and surpass their performance objectives, always focusing on the next best customer.
To learn more, visit amsive.com.
Offices: 915 Broadway, Suite 501, New York, NY 10010 , US · 605 Territorial Drive, Bolingbrook, IL 60440, US · 901 Woodland St, Nashville, Tennessee 37206, US · 1701 Northwind Pkwy, Hobart, Indiana 46342, US · 1020 Highland Colony Pkwy, Suite 806, Ridgeland, Mississippi 39157, US
Data SolutionsCreativeDirect MailSearchSEOEmailDigital MediaManaged Socialand Web DevelopmentBrand Marketing