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$20/hr–$25/hr
Full-time
high school, associate degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Customer Service Representative manages customer orders, provides product availability information, and maintains accurate documentation within the ERP system. They also collaborate with engineering, production, and finance teams to resolve order issues, returns, and invoice discrepancies.
Requirements
Candidates must have at least 5 years of relevant experience and a High School Diploma, with an Associate's degree in a technical discipline preferred. Proficiency in Microsoft Office, ERP systems, and strong verbal and written communication skills are required.
Full job description
Customer Service Representative
Job Description Summary:
As Amphenol Energy Technologies, the Customer Service Representative is responsible for customer support in providing up to date information about their orders, data entry such as quotes and purchase orders. The CSR will also communicate within the organization’s departments to follow up and meet customer expectations.
Knowledge/Skills:
To perform this job successfully, an individual must be proficient with Database software; Internet software; Inventory software; Manufacturing software; Order processing systems; Word/Excel/Access/Outlook
Must have keyboarding skills appropriate for efficient, timely responses via correspondence and order entry/processing.
Microsoft Office and Computer skills required
Demonstrated written and oral communication skills
Working within and navigating ERP system
Embraces personal and professional development
Desire to make own decisions and take responsibility for outcome
Advanced organizational skills with ability to handle multiple assignments
Self-starting ability
Strong team player, ability to work with other employees
Qualifications – Education/Experience:
High School Diploma Required, Associate's degree in a technical discipline preferred along with current, related experience; or equivalent work training and at least 5-years of current experience in a similar role.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Proficient in English (written & oral)
Must be thorough, with strong attention to detail/follow-up
Duties/Responsibilities: (Position Specific)
Provide timely, accurate communication on all price and product availability requests.
Receive and process customer orders on a timely basis, understand the specific product and shipping requirements, and transmit this info to the pertinent functions within the business. Will need to process all types of orders as instructed or access a customer's online site to pull orders.
Maintain the customer cross reference file and shipping arrangements in current programs and on the customer master profiles.
Thorough understanding of on-time delivery requirements and performance measurement criteria of focused accounts. Demonstrate effective order management skills allowing AET to attain preferred supplier ratings at such accounts.
Monitor daily status of all late and/or held orders while looking at alternatives for timely delivery through other shipment methods or product substitution solutions. Provide prompt accurate response to customer inquiries regarding such orders, shipments and invoice statuses.
Assist in the collection of receivables and resolve disputed invoices/open adjustments by working with customer's buyers and AET Finance.
Communicate and interface with Product Marketing and Field Sales to share all information regarding any customer issues.
Effectively utilize all resources to meet/exceed customer expectations where standard procedures may fall short.
Project a positive image of the business and the customer service function to our customers and other employees.
Maintain a high level of accuracy in documentation
Perform contract review on all customer orders to ensure accuracy
Review and interpret manufacturing drawings, blueprints, and technical specifications to ensure order accuracy.
Collaborate with the engineering and production teams to communicate customer requirements and confirm feasibility.
Manage and process customer returns, exchanges, and warranty claims in accordance with company policies and in collaboration with QC Department
Investigate return requests by reviewing product specifications, and customer complaints.
Work with the quality control team to analyze returned products and identify potential defects or manufacturing issues.
Physical/Environmental Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, sit, stand; walk; and use hands to handle or feel.
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Wallingford, Connecticut
LinkedIn followers
107,994
Total funding
$13B
Amphenol is one of the largest manufacturers on the planet you’ve never heard of. Founded in 1932 and headquartered out of Connecticut, Amphenol is a Fortune 500 company with more than 90,000 employees throughout the world. Our products are a key ingredient in the electronic devices that you use every day. From the cell phone in your pocket and the car you drive, to the network equipment behind your favorite app and website, Amphenol products are everywhere.
Offices: 358 Hall Ave, Wallingford, Connecticut 06492, US
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Wallingford, Connecticut
LinkedIn followers
107,994
Total funding
$13B
Amphenol is one of the largest manufacturers on the planet you’ve never heard of. Founded in 1932 and headquartered out of Connecticut, Amphenol is a Fortune 500 company with more than 90,000 employees throughout the world. Our products are a key ingredient in the electronic devices that you use every day. From the cell phone in your pocket and the car you drive, to the network equipment behind your favorite app and website, Amphenol products are everywhere.
Offices: 358 Hall Ave, Wallingford, Connecticut 06492, US