Lisbon, Portugal · Hybrid
$104k–$141k/yr
Career CategoryOperationsJob Description Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we…
Skills: Strategic Leadership, Customer Experience Management, Operational Excellence, Digital Enablement, Stakeholder Management
Tokyo, Japan · Hybrid
Career CategoryClinical DevelopmentJob Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living wi…
Skills: Clinical Trial Implementation, People Management, Portfolio Management, Vendor Management, Risk Oversight
Munich, Bavaria, Germany · Hybrid
$82k–$111k/yr
Career CategoryHuman ResourcesJob Description Amgen ist ein global führendes unabhängiges Biotechnologie-Unternehmen, das seit über 45 Jahren besteht und heute mit etwa 31.500 Mitarbeitenden in fast 100 Ländern vertreten…
Skills: Employee Relations Management, Internal Investigations, European Labor Law, Performance Management, Conflict Management
Hyderabad, Telangana, India · On-site
Career CategorySupply ChainJob Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases and make people’s lives easier, fuller, and longer. We discover, develop, m…
Skills: People Leadership, Data Science, Artificial Intelligence, Supply Chain Management, AI Engineering
Orlando, Florida, United States · Remote OK
$224k–$302k/yr
Career CategoryMedical AffairsJob DescriptionJoin Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with ser…
Skills: People Management, Medical Strategy, Scientific Engagement Planning, Coaching And Development, Cross-functional Collaboration
Holly Springs, North Carolina, United States · On-site
Career CategoryManufacturingJob Description HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It…
Skills: People Management, Root Cause Analysis, CAPA Development, Environmental Monitoring, GMP
Holly Springs, North Carolina, United States · On-site
Career CategoryManufacturingJob Description HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It…
Skills: Contamination Control, Microbiology, Sterility Assurance, Root Cause Analysis, Quality Risk Management
Hyderabad, Telangana, India · On-site
Career CategoryClinicalJob Description Job Description Role Name: Study Delivery Senior Associate Role GCF: 4 ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and mak…
Skills: Clinical Study Management, Vendor Management, Risk Monitoring, CTMS, eTMF
Hyderabad, Telangana, India · On-site
Career CategorySupply ChainJob DescriptionPosition Summary The Associate Supply Chain, RMD Buyer is responsible for executing day-to-day procurement and supply chain transactions that support uninterrupted material avail…
Skills: Procurement Execution, SAP, Ariba Network, Purchase Order Management, Master Data Management
San Diego, California, United States · Remote OK
$172k–$233k/yr
Career CategoryMedical AffairsJob DescriptionJoin Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with ser…
Skills: Scientific Exchange, KOL Engagement, Clinical Research, Medical Affairs, Obesity Therapeutic Area
Thousand Oaks, California, United States · On-site
$126k–$171k/yr
Career CategoryProcess DevelopmentJob DescriptionJoin Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with…
Skills: Organic Chemistry, Synthetic Route Invention, Process Development, cGMP Manufacturing, Technology Transfer
Thousand Oaks, California, United States · Hybrid
$124k–$168k/yr
Career CategorySales & Marketing OperationsJob Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients l…
Skills: Competitive Intelligence, Strategic Analysis, Problem Solving, Project Management, Market Dynamics Analysis
Taipei, Taiwan · On-site
Career CategoryMarketingJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring…
Skills: Pharmaceutical Marketing, Oncology, Hematology, Leadership, Product Launch
Atlanta, Georgia, United States · Remote OK
$172k–$233k/yr
Career CategoryMedical AffairsJob DescriptionJoin Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with ser…
Skills: Scientific Exchange, KOL Engagement, Clinical Research, Medical Affairs, Obesity Expertise
Jacksonville, Florida, United States · Remote OK
$157k–$212k/yr
Career CategoryMedical AffairsJob DescriptionJoin Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with ser…
Skills: Scientific Exchange, KOL Engagement, Clinical Research, Medical Affairs, Cardiometabolic Expertise
Houston, Texas, United States · Hybrid
$145k–$215k/yr
Career CategorySalesJob Description Territory: Houston, TX (West) Relocation is not offered for this role. Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because…
Skills: Account Management, Pharmaceutical Sales, Territory Business Planning, Customer Relationship Management, Cross-Functional Collaboration
Baltimore, Maryland, United States · Remote OK
$157k–$212k/yr
Career CategoryMedical AffairsJob DescriptionJoin Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with ser…
Skills: Scientific Exchange, KOL Engagement, Clinical Research, Medical Affairs, Obesity Expertise
Thousand Oaks, California, United States · Remote OK
$141k–$190k/yr
Career CategorySafetyJob Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious ill…
Skills: Pharmacovigilance, Signal Detection, Risk Management Planning, Aggregate Reports, Safety Assessment
Hyderabad, Telangana, India · On-site
Career CategoryInformation SystemsJob Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, dev…
Skills: UiPath, Power Automate, Python, JavaScript, DevOps
Hyderabad, Telangana, India · On-site
Career CategoryInformation SystemsJob Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, dev…
Skills: Java, Python, JavaScript/TypeScript, C#, Selenium
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Lead the global customer service strategy for high-value commercial and clinical customers within the GCX-OTC model. Drive operational excellence and digital transformation to improve customer satisfaction and service reliability across multiple global teams.
Requires over 10 years of experience in global customer service or supply chain operations, including 5+ years leading contact centers in regulated GxP environments. A proven track record of leading transformational change and managing diverse, global teams is essential.
Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.
We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.
This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.
Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.
What we do at AMGEN matters in people’s lives.
DIRECTOR, CUSTOMER SERVICE
LIVE
WHAT YOU WILL DO
As Director of Customer Service, you will lead a strategically critical organization within Amgen’s Global Customer Experience & Order‑to‑Cash (GCX‑OTC) model. This role is responsible for shaping and delivering best‑in‑class, differentiated service for Amgen’s most complex and high‑value commercial and clinical customers.
In this role, you will combine deep customer intimacy, operational excellence, and digital enablement to elevate service outcomes, accelerate issue resolution, and embed customer insights into business decision‑making. You will operate with a global mindset, act with regional accountability, and lead at scale, driving impact through people, process, and technology in a highly matrixed and regulated environment.
Own the end-to-end customer service strategy for high-tier customer segments across commercial and clinical domains.
Drive measurable improvements in customer satisfaction, resolution speed, service reliability, and employee engagement.
Embed a customer-first, data-driven mindset across teams and partner functions.
Serve as a senior ambassador of Amgen Values, Culture, and GCX-OTC ways of working.
Lead multiple Customer Service, Customer Experience, Digital Support, and Clinical Customer Service teams, including team leaders and individual contributors.
Partner cross‑regionally with teams in Portugal, the Netherlands, India, and Global Clinical Customer Services to ensure alignment with global standards, KPIs, and governance.
Leverage enterprise platforms (e.g., SAP, Salesforce Service Cloud, Celonis, UiPath, CTMS, IRT) to:
Enable proactive issue detection and resolution
Drive intelligent automation and process transparency
Deliver actionable insights through advanced reporting and analytics
Champion a “perfection through iteration” approach: testing, learning, and scaling improvements rapidly.
Stay current on industry trends and best practices in customer experience and service delivery.
Ensure full adherence to GMP, GCP, GDP, and local regulatory requirements across commercial and clinical supply operations.
Actively engage in complex issue resolution, treating escalations as opportunities for systemic improvement.
WIN
WHAT WE EXPECT OF YOU
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.
Strategic, forward‑looking thinker with the ability to anticipate shifts in customer expectations and market dynamics
Exceptional stakeholder influence and collaboration skills across global, matrixed organizations, connecting commercial, supply chain, quality, regulatory affairs, and clinical operations
Industry knowledge of pharmaceutical product life cycles, regulatory environment, compliance standards, and customer segment complexities.
Strong analytical and problem‑solving orientation, with the ability to translate data into decisive action
Proven ability to align customer service strategy with enterprise‑level business objectives
Growth‑mindset leader who empowers teams, builds successors, and thrives in complex, fast‑evolving environments
Master’s degree
Experience working with U.S.-based companies or in U.S. business environments
THRIVE
WHAT YOU CAN EXPECT OF US
As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.
Vast opportunities to learn, develop, and move up and across our global organization.
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
Flexible work arrangements.
APPLY NOW
Objects in your future are closer than they appear. Join us.
CAREERS.AMGEN.COM
EQUAL OPPORTUNITY STATEMENT
AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
.#WeareBiotech
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases. Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes. For more information, visit Amgen.com and follow us on X, LinkedIn, Instagram, TikTok, YouTube and Threads. 🔗 Community Guidelines: https://wwwext.amgen.com/community-guidelines 🔗Global Privacy Statement Directory: www.amgen.com/dp Special Advisory: Please be cautious of scam recruitment offers claiming to be from Amgen. Such scams may come from various sources, including fake websites and/or unsolicited emails and seek to obtain personal data or payment from victims by offering jobs that do not exist. Please be advised that Amgen would never ask for payment to progress a job application. When in doubt, please check to see if the position in question is posted on this website before applying. Additionally, please report any suspicious recruiting activity to https://complaint.ic3.gov/ and thank you for your assistance.
Offices: One Amgen Center Drive, Thousand Oaks, CA 91320, US · 1120 Veterans Blvd, South San Francisco, CA 94080, US · 34 Commerce Way, Woburn, MA 01801, US · Avenida Calle 100 7-81, Bogota, Bogota, D.C. 110221, CO · Minervum 7061, Breda, North Brabant 4817 ZK, NL
#WeareBiotech
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases. Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes. For more information, visit Amgen.com and follow us on X, LinkedIn, Instagram, TikTok, YouTube and Threads. 🔗 Community Guidelines: https://wwwext.amgen.com/community-guidelines 🔗Global Privacy Statement Directory: www.amgen.com/dp Special Advisory: Please be cautious of scam recruitment offers claiming to be from Amgen. Such scams may come from various sources, including fake websites and/or unsolicited emails and seek to obtain personal data or payment from victims by offering jobs that do not exist. Please be advised that Amgen would never ask for payment to progress a job application. When in doubt, please check to see if the position in question is posted on this website before applying. Additionally, please report any suspicious recruiting activity to https://complaint.ic3.gov/ and thank you for your assistance.
Offices: One Amgen Center Drive, Thousand Oaks, CA 91320, US · 1120 Veterans Blvd, South San Francisco, CA 94080, US · 34 Commerce Way, Woburn, MA 01801, US · Avenida Calle 100 7-81, Bogota, Bogota, D.C. 110221, CO · Minervum 7061, Breda, North Brabant 4817 ZK, NL
