Washington, District of Columbia, United States · On-site
$25/hr–$26/hr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Customer service, Communication, Triage, Scheduling, Office administration
Washington, District of Columbia, United States · On-site
$24/hr–$44/hr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Group exercise instruction, Pilates instruction, Fitness supervision, CPR certification, AED certification
Washington, District of Columbia, United States · Hybrid
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Organizational skills, Communication skills, Writing skills, Project management, Teamwork
Washington, District of Columbia, United States · Hybrid
$375k–$450k/yr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Enrollment management, Strategic planning, Data analysis, Leadership, Communication
Washington, District of Columbia, United States · On-site
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Administrative tasks, Customer service, Microsoft Office, Word, Excel
Washington, District of Columbia, United States · On-site
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Inventory management, Purchasing, Staff supervision, Laundry operations, Budgeting
Washington, District of Columbia, United States · Hybrid
$125k–$130k/yr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Strategic leadership, Alumni relations, Fundraising, Volunteer management, Event planning
Washington, District of Columbia, United States · Hybrid
$26/hr–$28/hr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Administrative support, Volunteer management, Data management, CRM database management, Event logistics
Washington, District of Columbia, United States · On-site
$26/hr–$30/hr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Records management, Inventory control, Property and evidence management, Fleet management, Data entry
Washington, District of Columbia, United States · On-site
$55k–$57k/yr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Lacrosse coaching, NCAA Division I operations, Tactical analysis, Technical instruction, Recruiting strategy
Washington, District of Columbia, United States · Hybrid
$70k–$76k/yr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Instructional design, Artificial intelligence, Canvas, Educational technology, Course development
Washington, District of Columbia, United States · On-site
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Program coordination, Event planning, Curriculum development, Mentorship, Administrative support
Washington, District of Columbia, United States · Remote OK
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Tutoring, Academic support, Study habits, Learning strategies, Communication skills
Washington, District of Columbia, United States · Hybrid
$61k–$65k/yr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Academic advising, Student counseling, Problem-solving, Interpersonal communication, Attention to detail
Washington, District of Columbia, United States · Hybrid
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Staff supervision, Conflict mediation, Judicial administration, Emergency response, Educational programming
Washington, District of Columbia, United States · On-site
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Bookkeeping, Data entry, Customer service, Administrative support, Compliance auditing
Washington, District of Columbia, United States · Hybrid
$18/hr–$22/hr
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Tutoring, Mathematics, Statistics, Python, R
Washington, District of Columbia, United States · On-site
$18/hr–$20/hr
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the …
Skills: Audiovisual equipment setup, Customer service, Videoconferencing, Troubleshooting, Signal flow
Washington, District of Columbia, United States · On-site
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Administrative support, Front desk operations, Customer service, Communication skills, Organizational skills
Washington, District of Columbia, United States · On-site
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University ar…
Skills: Program development, Student mentorship, Event planning, Community building, Data collection
Washington, District of Columbia, United States • On-site
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The Customer Service Specialist serves as the primary point of contact for the Career Center, managing high-volume communications and client engagement across multiple channels. The role also coordinates office operations, maintains scheduling systems, and provides administrative support to staff.
Candidates must have a high school diploma or equivalent and 1-3 years of relevant experience. Proficiency in Microsoft Office and strong verbal and written communication skills are required.
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Job Type:
With the ongoing integration of the AU Career Center and AU Abroad into a unified portfolio, this position serves as a central communications and client engagement hub anchored within the Career Center. The Customer Service Specialist provides first-line guidance on Career Center services, programs, and resources, while also offering general information and appropriate referrals related to AU Abroad. The role engages with more than 100 students, parents, faculty, and employers daily via email, phone, and in-person interactions.
As one of the primary points of contact for the Career Center, this position shapes the client experience, establishes expectations for service delivery, and ensures timely, accurate, and consistent communication across all channels. The role plays a critical function in connecting constituents to the appropriate resources across both areas, while maintaining a primary focus on Career Center operations and services.
1.) Client Engagement and Communications Management
Serve as the first point of contact for a high-volume, multi-channel communication stream (email, phone, and in-person), responding to and triaging all inquiries with accuracy, professionalism, and sound judgment.
Manage the daily screening, prioritization, and routing of communications for an office of 30+ staff, ensuring timely follow-up and continuity of service.
Provide clear, informed guidance on services, resources, and processes, helping clients navigate a complex ecosystem of offerings.
Set the tone for a welcoming, responsive, and professional office environment.
2.) Operational Coordination and Office Infrastructure
Coordinate and maintain core operational systems that support staff effectiveness, including scheduling structures, internal communications tools, and shared resources.
Manage advisor appointment scheduling and ensure efficient calendar operations.
Oversee the creation and dissemination of internal materials such as office schedules, organizational charts, and shared communications.
Coordinate with facilities and IT partners to address space, technology, and equipment needs.
3.) Knowledge Management and Training
Serve as the primary trainer for front desk operations, onboarding and mentoring student staff and new team members.
Maintain and continuously improve the Front Desk OneNote as a dynamic knowledge base, ensuring consistent protocols, procedures, and service standards.
Identify opportunities to streamline processes and improve communication flow across the office.
4.) Team and Program Support
Provide administrative and logistical support to Career Center and AU Abroad staff, adapting to cyclical and seasonal demands.
Contribute to event execution and support office-wide initiatives and committees as needed.
Serving Customers.
Supporting Coworkers.
Acquiring and Analyzing Information.
Prioritizing and Organizing.
Acting Ethically and with Integrity.
Displaying Creativity.
Supporting a Diverse and Inclusive Community.
Full-time.
35 hours per week.
This is a fully in-person position, between the hours of 9:00am and 5:00pm.
This is a union-eligible position.
$25.00 - $26.00 per hour.
High school diploma or equivalent.
1 - 3 years of relevant experience.
Work or academic experience in a college/university setting.
Experience in a busy office environment.
Experience with technology and/or online resources used by the AU Career Center.
One year of customer service experience, demonstrating well-developed customer service and information management skills.
Excellent verbal and written communication skills. Able to interact with a diverse set of clientele with a high level of professionalism and diplomacy.
Must be able to perform multiple tasks, work under pressure, and communicate with friendliness and comfort.
Ability to work independently and as part of a team.
Consistently reliable, with an ability to deliver high quality work on a regular basis.
Proficiency with MS Office Word and Excel.
Experience with scheduling software or a demonstrated ability to learn new software.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.
Hiring offers for this position are contingent on successful completion of a background check.
Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Helping you find the information and expertise you need to meet your academic goals.
The American University Library is a dynamic intellectual community hub where students, faculty, and researchers converge to access a vast array of resources and engage in the creation of knowledge.
Offices: 4400 Massachusetts Ave NW, Washington, District of Columbia 20016, US
View all jobs at American University LibraryHelping you find the information and expertise you need to meet your academic goals.
The American University Library is a dynamic intellectual community hub where students, faculty, and researchers converge to access a vast array of resources and engage in the creation of knowledge.
Offices: 4400 Massachusetts Ave NW, Washington, District of Columbia 20016, US
View all jobs at American University Library