Application deadline: Aug 12, 2026 About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of…
Skills: IT support, Troubleshooting, Hardware maintenance, Windows, Mac
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Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, …
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Application deadline: Aug 12, 2026 About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of…
Skills: IT support, Troubleshooting, Hardware maintenance, Network support, Customer service
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one …
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Herndon, Virginia, United States · On-site
$144k–$194k/yr
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Principal Analytics Solutions Architect, US AGS Specialist SA
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IT Support Engineer II, Logistics and Imaging Team (LIT)
Renton, Washington, United States · On-site
$80k–$106k/yr
Mid level$67M raised
At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can r…
Skills: Technical support, IT systems, Automation, Scripting, Change management
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Reliabili…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$23/hr–$37/hr
Full-time
professional certificate
Comprehensive healthcare benefits, 401(k) program, Paid parental leave, Mental health support, Medical advice line, Employee assistance program
Posted 6d ago
~40 hrs/week
Responsibilities
The IT Support Associate will allocate, maintain, and troubleshoot IT equipment within Amazon operations facilities. They are also responsible for handling network support requests and assisting in the training of new hires.
Requirements
Candidates must have at least one year of experience supporting Windows, Mac, or Linux operating systems and possess strong troubleshooting skills. The role requires the physical ability to lift up to 49 pounds and stand or walk for shifts lasting up to 12 hours.
Full job description
Application deadline: Aug 12, 2026
About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities Responsibilities include, but are not limited to: - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers.
Basic Qualifications:
- Experience troubleshooting integrated and interdependent computer systems - Experience in a dynamic environment with a high degree of customer service - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred Qualifications:
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, CO, Aurora - 23.50 - 37.74 USD hourly
Related keywords
IT SupportOperations Technology SolutionsTroubleshootingWindowsMacLinuxCompTIA A+CompTIA Network+CiscoCCNAAWSHardware installationInfrastructureCustomer serviceTechnical supportNetwork