Manager I, ML Data Operations , Manager I, ML Data Operations
Bengaluru, Karnataka, India · On-site
Senior$67M raised
Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops team helps Search services in providing a better customer search experience by d…
Skills: People Management, Data Analysis, Process Improvement, Operational Planning, Performance Management
Senior Product Manager - Tech, Conversion and Traffic (CX) owns the core shopping platform which brands leverage to build their own websites which customers would love to shop on. The role owner will build SaaS and Agent…
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the…
Principal TPM - Mfg. Systems Engineering, Manufacturing Systems Engineering- Leo Satellite Build Systems
Bellevue, Washington, United States · On-site
$177k–$239k/yr
Senior+$67M raised
Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, …
Skills: Program management, Manufacturing systems engineering, Stakeholder management, Cross-functional leadership, Data analytics
Software Development Engineer, Advanced Analytics - LLD
Seattle, Washington, United States · On-site
$144k–$194k/yr
Mid level$67M raised
Build the foundational infrastructure to capture, process, store, and analyze petabyte-scale log-level advertising data — delivering unprecedented transparency into the programmatic supply chain for Amazon's most strateg…
Skills: Software development, Data pipelines, ETL workflows, API development, Data quality
Delivery Consultant - Migrations, AWS Professional Services, ASEAN
Kuala Lumpur, Malaysia · On-site
Senior$67M raised
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement,…
Data Center Operations Technician, Data Center Operations
Kuala Lumpur, Malaysia · On-site
Entry level$67M raised
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the…
Skills: Data center operations, Hardware troubleshooting, Server rack installation, Network connectivity, Fiber troubleshooting
Sr. Product Manager, AU CX Improvements, Amazon Customer Service, AU Customer Experience Improvement
Sydney, New South Wales, Australia · On-site
Senior$67M raised
Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with…
Skills: Product management, Program management, Customer experience improvement, Data analysis, Strategic planning
Amazon Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other computing services to customers all over the world. AWS operates a globally d…
Skills: Anaplan, Data analysis, Workflow automation, Business intelligence, Data modeling
Software Development Engineer 2, Amazon Tax Services
Bengaluru, Karnataka, India · On-site
Mid level$67M raised
Would you like to work on one of the world's largest transactional distributed systems? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionat…
Skills: Java, Distributed systems, Software design, System architecture, Scalability
Do you like startups? Are you an expert in the development and tuning of mdodels, practical application of GenAI, AI, and ML? Are you interested in the intersection of cloud computing, generative AI, and disrupting innov…
G'day! You've found an opportunity that could define your next chapter. Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfull…
Skills: Data center operations, Electrical systems maintenance, Mechanical systems maintenance, UPS systems, Diesel generators
Software Development Engineer - II, Emerging Planning Solutions Tools
Boston, Massachusetts, United States · On-site
$144k–$194k/yr
Mid level$67M raised
At Amazon Web Services (AWS), we are inventing the future of cloud computing with a team of builders who try new things and dream big. Our web services provide a platform for IT infrastructure in-the-cloud that is used b…
Skills: Software development, System design, Architecture, C#, C++
We are looking for a customer-obsessed innovator, comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, and an ability to work effectively in cross…
Skills: SQL, Excel, Tableau, Quicksight, Data Analysis
North Reading, Massachusetts, United States · On-site
$129k–$175k/yr
Senior$67M raised
Blink is looking for an experienced System Development Engineer to join our growing Cloud Development Team. Blink has a mission to make neighborhoods safer. With affordable solutions that work on any home, Blink is commi…
Partner Development Rep, SI Partner - VAP Management
Dongcheng District, Beijing, China · On-site
Mid level$67M raised
About Amazon Web Services Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now h…
Skills: Business development, Partnership management, Data analysis, Metrics tracking, Auditing
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Sel…
Skills: Product Management, Program Management, Data Driven, Go-to-market Strategy, Stakeholder Management
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one …
Skills: Leadership, People management, Communication, Customer service, Operational planning
At Amazon, we strive to be Earth’s most customer centered company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can r…
Skills: People management, Logistics, Warehousing, Operations management, Inventory management
Manager I, ML Data Operations , Manager I, ML Data Operations
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The manager will lead a team of 20-25 associates to meet operational goals, manage business metrics, and ensure high-quality data annotation for ML models. They are responsible for process improvements, capacity planning, and developing team members through coaching and performance management.
Requirements
Candidates must have a graduate degree and 4-6 years of work experience, including at least one year in direct people management. Proficiency in data analysis, Microsoft Excel, and the ability to manage multiple competing priorities are essential.
Full job description
Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.
Our vision is to create business value by delivering high quality data at scale. We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure. Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received. We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality.
To support our vision, we need exceptionally talented, bright, and driven people. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of Team Members or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members. If this opportunity excites you, join us to build innovative solutions and shape the future of search
Key job responsibilities As a Team Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 20 to 25 associates having expertise in one or more processes/functions and proficient in languages other than English. You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:
Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities Manages escalations; analyzes data; highlights trends, gaps, etc.; and reports key metrics Prepares data in business meetings/reviews and presents to senior managers and stakeholders Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management Owns and prioritizes work allocation based on business needs with a daily/monthly frequency Owns the output quality of the process managed Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in- scope operational areas Participates and provides adequate support in business reviews with mid-level and senior leadership Participates in new- process onboarding, i.e., new process/ experiments with complete documentation Participates in or owns modules of solution- building in business process setup, operations front-line setup, cross-functional process activity, tool-build documentation, etc. Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism Provides regular coaching and feedback to direct reports Devises and implements performance improvement plans for associates as applicable Identifies and works with top performers for talent development and creates a leadership pipeline for own level * Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products
Basic Qualifications:
- Graduate degree in any discipline - 4-6 years’ work experience with at least 1 year in managing people directly - Demonstrated high attention to detail and proven ability to manage multiple competing priorities simultaneously - Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback - Ability to work cross-functionally and with employees across teams with different skill sets - Proven ability to report and analyze data. Confident in using Microsoft Package (especially Excel at Intermediate to Advanced level) - Confident to work with large volumes of data - Demonstrated ability to initiate & drive process improvements
Preferred Qualifications:
- Experience in e-commerce, retail or advertising - Working knowledge of Machine learning - Certified or Green belt trained in Lean Six Sigma - Familiarity with tools like QuickSight and Tableau
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Related keywords
ML Data OperationsSearch OpsData AnnotationAI/ML ModelsProcess ImprovementOperational GoalsBusiness MetricsCapacity PlanningPerformance ManagementLean Six SigmaQuickSightTableauE-commerceData InsightsQuality AssuranceTeam Leadership