Customer Experience and Account Coordinator:
AlphaGraphics of Stamford CT is a future-focused marketing solutions provider offering much more than traditional print collateral. We are a one-stop shop for signage, high-volume mailing, and digital printing.
Our tight-knit team at AlphaGraphics - US146 is actively seeking a high-energy, detail-oriented Customer Experience & Account Coordinator to join our team. In this hybrid role, you will be the face and voice of our company, handling incoming customer inquiries via phone and email. However, you aren't just answering questions—you will own the customer journey. You will act as a blend of a Customer Service Representative, Account Manager, and Project Manager, ensuring that client requests are not only answered but executed flawlessly from start to finish.
If you love multitasking, solving puzzles, building client relationships, and keeping projects on schedule, this role is for you.
We are growing our team and are looking for a capable professional to work closely with and report directly to the Vice President of Sales and Vice President of Operations. This is a great opportunity within our company for a well-organized and eager individual who likes customer-facing and project management. This role will be instrumental in the communication and job management of our most important clients.
Our ideal candidate is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the ability to manage projects and keep things moving. AG Stamford is a strong and respected brand in the Fairfield County community and we look forward to adding another quality individual to our team!
Responsibilities and Duties
- Assists the executive team with managing orders, tracking production, etc.
- Suggests appropriate products and services to meet customer needs and budget
- Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity
- Demonstrates the ability to carry on a business conversation with customers
- Prepares estimates and establishes/maintains estimate follow-up procedures
- Communicates with customers on order status and changes in the production schedule
- Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
- Helps as needed with reports, close-out, invoices, and required paperwork
- Identifies and resolves customer satisfaction issues
- Establishes and maintains effective team relationships with all support departments
- Manages the oversight of their jobs through the prepress and production process
- Follows all company policies, procedures, and business ethics codes
Qualifications and Skills
- High school diploma or GED required
- At least two years in retail, inside sales, customer service or executive assistant work
- Experience working under pressure with multiple tasks/projects
- Proficient in computer and internet skills, including Microsoft Office suite
- Strong verbal and written communication skills
- Strong organizational and time management skills
- Familiarity with Adobe tools a plus
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated AlphaGraphics franchisee. If hired, Franchisee will be your employer, not AlphaGraphics or any of its affiliates or any other franchisees.
Compensation: 40,000 - $58,000.00 per year
BENEFITS/PERKS:
- Competitive Compensation
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
WHAT WE EXPECT OF YOU:
- Serve as the primary internal representative of the organization.
- Convey to the customer our expertise in products, services, and capabilities.
- Serve as an external key educator to our community and customers.
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.