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AlphaGraphics logoAlphaGraphics

Customer Service Representative

Cook County, Illinois, United States · On-site

$40k–$45k/yr

Entry level

Benefits: Health insurance Opportunity for advancement Paid time off Training & development 401(k) Bonus based on performance Competitive salary Dental insurance Free food & snacks BENEFITS/PERKS: Competitive base Compen…

Skills: Customer Relationship Management, Pricing Estimation, Lead Management, PrintSmith Software, Adobe Suite

AlphaGraphics logo

Customer Service Representative

AlphaGraphics

Cook County, Illinois, United States • On-site

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Entry level

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  • $40k–$45k/yr
  • Full-time
  • Health Insurance, Opportunity For Advancement, Paid Time Off, Training & Development, 401(k), Performance Bonus
  • Posted 9d ago
  • ~40 hrs/week

Responsibilities

The CSR is responsible for establishing positive customer relationships and managing orders, pricing, and billing. They serve as the primary internal representative, conveying product expertise and coordinating requirements with the support team.

Requirements

Candidates should ideally have print shop and Adobe Suite experience, though it is not required. The role requires a coachable self-starter with strong communication, organizational, and critical thinking skills.

Full job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free food & snacks

BENEFITS/PERKS:
  • Competitive base Compensation plus commissions on the revenue
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
WHAT WE EXPECT OF YOU:
  • Serve as the primary internal representative of the organization.
  • Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
  • Communicate customer requirements to the support team in accordance with company policies and procedures.
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
  • Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
  • Knowledge and experience in a printing shop would be preferred
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
WHAT YOU BRING TO THE TABLE:
  • Print shop experience preferred but not required
  • Fun person with positive attitude with customers
  • Adobe suite design experience preferred.
  • Someone who is coachable and has a desire to learn new things everyday
  • Experience conducting customer needs assessments in detail, asking questions, self starter and evaluating customer satisfaction
  • Ability to effectively build relationships with customers and teammates.
  • Strong written and verbal proactive communication skills
  • Strong organizational skills, highly organized on emails and workloads
  • Desire to continuously look for ways to help people going extra mile with our customers and staff
  • Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.

Related keywords

Printing IndustryDesignShippingPrintSmith SoftwareEFIAdobe SuiteCustomer ServiceLead ManagementBillingNeeds AssessmentAlphaGraphicsPostNet

About AlphaGraphics

LinkedInVisit site
Industry
Printing Services
Company size
11-50 employees
Founded
1989
Headquarters
Chicago, IL
LinkedIn followers
1,211

811 W. Evergreen, Ste 101 Chicago, IL 60642 Alphagraphics Chicago North has been on the Magnificent Mile for over 25 years. We have been providing Printing, Signs, Graphics, Marketing, Mailing and Web Based Communication Services utilizing state of the art technology to Small to Mid-Sized Businesses and Professionals with superior service, quick turn-times and competitive prices. We produce the vast majority of our jobs “in house” beginning with our Graphic Designers and utilizing the newest and highest quality machines and equipment. These are all operated by one of the most experienced Production teams in Chicago. We service all types of industries including Retail, Restaurants, Medical, Education, Hotel and Real Estate in addition to our Advertising and PR clients. If you are a small business who knows they need to be doing more Marketing, or if you know someone who does, we would be excited to talk with you. We also handle quick turn jobs and local campaigns for larger companies as well as individual Professionals. Give us a call @ (312) 266-9266 or visit our website @ https://www.alphagraphics.com/centers/chicago-illinois-us715.html

Offices: 811 W. Evergreen Ave, Ste 101, Chicago, IL 60642, US

Graphics (Window/Wall/Floor)Mailing Services (Direct and Email)Design Services (Print and Web)E CommerceSignsand Printing
View all jobs at AlphaGraphics

About AlphaGraphics

LinkedInVisit site
Industry
Printing Services
Company size
11-50 employees
Founded
1989
Headquarters
Chicago, IL
LinkedIn followers
1,211

811 W. Evergreen, Ste 101 Chicago, IL 60642 Alphagraphics Chicago North has been on the Magnificent Mile for over 25 years. We have been providing Printing, Signs, Graphics, Marketing, Mailing and Web Based Communication Services utilizing state of the art technology to Small to Mid-Sized Businesses and Professionals with superior service, quick turn-times and competitive prices. We produce the vast majority of our jobs “in house” beginning with our Graphic Designers and utilizing the newest and highest quality machines and equipment. These are all operated by one of the most experienced Production teams in Chicago. We service all types of industries including Retail, Restaurants, Medical, Education, Hotel and Real Estate in addition to our Advertising and PR clients. If you are a small business who knows they need to be doing more Marketing, or if you know someone who does, we would be excited to talk with you. We also handle quick turn jobs and local campaigns for larger companies as well as individual Professionals. Give us a call @ (312) 266-9266 or visit our website @ https://www.alphagraphics.com/centers/chicago-illinois-us715.html

Offices: 811 W. Evergreen Ave, Ste 101, Chicago, IL 60642, US

Graphics (Window/Wall/Floor)Mailing Services (Direct and Email)Design Services (Print and Web)E CommerceSignsand Printing
View all jobs at AlphaGraphics

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