Calgary, Alberta, Canada · On-site
YOU'RE ALL ABOUT going THAT extra MILE TO help OTHERS. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who al…
Skills: Customer Service, Retail Sales, Administrative Support, Problem Solving, Communication Skills
St. Albert, Alberta, Canada · On-site
YOU'RE ALL ABOUT going THAT extra MILE TO help OTHERS. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who al…
Skills: Customer Service, Retail Sales, Administrative Support, Problem Solving, Communication Skills
Edmonton, Alberta, Canada · Hybrid
YOUR PASSION IS PEOPLE ! The Opportunity Are you an HR professional who is naturally motivated and cares about all things people? Are you compassionate, curious and solution-driven to bring out the best in people and the…
Skills: Employee Relations, Performance Management, Talent Management, Change Management, Conflict Resolution
Edmonton, Alberta, Canada · On-site
PART PROBLEM SOLVER. PART MECHANIC. ALL superhero. The Opportunity Our AMA brand is important to us, and we set the bar for the towing industry. One in five Albertans are an AMA member and count on us to keep them safe. …
Skills: Towing Operation, Roadside Assistance, Customer Service, Vehicle Maintenance, Problem Solving
Edmonton, Alberta, Canada · Hybrid
YOU KNOW HOW TO BE flexible YOU KNOW HOW TO BE agile The Opportunity The Alberta Motor Association (AMA) is on the lookout for a passionate, resourceful individual who is a great communicator, negotiator, and facilitator…
Skills: Product Ownership, Agile Methodology, Product Roadmap Development, Backlog Prioritization, User Experience (UX)
Grande Prairie, Alberta, Canada · On-site
$35/hr–$42/hr
Drive INTO A CAREER THAT OPENS EXCITING doors. Become a Driving Instructor with AMA—let’s connect today! We’re looking for people in Grande Prairie! Being a Contracted Class 5 Driving Instructor is more than a job; it’s …
Skills: Driving Instruction, Coaching, Customer Service, Vehicle Safety, Student Evaluation
Ontario, Canada · Remote OK
Leadership BEYOND THE call OF DUTY. The Opportunity When it comes to crafting strategies and driving growth, you’re the whole package – a visionary thinker and a relentless go-getter. You’re the type of person who gets e…
Skills: Business Development, Relationship Management, Mortgage Industry Sales, Customer Service, Account Management
Edmonton, Alberta, Canada · Hybrid
Some people dread the thought of paying bills or balancing their chequebook. Not you. Heck, you’re not even afraid to admit that you get a bit of a thrill from balancing the books. You’re in your element when solving pro…
Skills: Billing, Accounting, Customer Service, Financial Reporting, Microsoft Office Suite
Ontario, Canada · Remote OK
Leadership BEYOND THE call OF DUTY. The Opportunity When it comes to crafting strategies and driving growth, you’re the whole package – a visionary thinker and a relentless go-getter. You’re the type of person who gets e…
Skills: Business Development, Relationship Management, Mortgage Industry Sales, Customer Service, Account Management
Edmonton, Alberta, Canada · Hybrid
YOU NEVER met A PROBLEM YOU COULDN’T SOLVE The Opportunity You know that being a great communicator is so much more than being an excellent writer (which you are) or knowing your way around the web, social media and prin…
Skills: Strategic Communications Planning, Storytelling, Content Creation, Project Management, Client Consulting
Edmonton, Alberta, Canada · Hybrid
YOU’RE A social SORCERER WHO WORKS engagement MAGIC. The Opportunity You’re a proven social media dynamo who gets results. You understand the big picture and have the strategies to bring it to life across multiple platfo…
Skills: Social Media Strategy, Content Creation, Reputation Management, Social Listening, Social Media Analytics
Edmonton, Alberta, Canada · Hybrid
YOU NEVER met A PROBLEM YOU COULDN’T SOLVE The Opportunity **This is a 12-month maternity leave coverage position ** You know that being a great communicator is so much more than being an excellent writer (which you are)…
Skills: Strategic Communications Planning, Storytelling, Content Creation, Project Management, Client Consulting
Calgary, Alberta, Canada · Hybrid
RISK IS YOUR instinct. CREDIT IS YOUR craft. The Opportunity As a Commercial Risk Analyst, you’re the trusted voice in the room when decisions carry real weight. You live at the intersection of risk and opportunity — ana…
Skills: Commercial Lending, Credit Adjudication, Risk Management, Financial Analysis, Financial Modelling
Lethbridge, Alberta, Canada · On-site
$35/hr–$42/hr
Drive INTO A CAREER THAT OPENS EXCITING doors. Become a Driving Instructor with AMA—let’s connect today! We’re looking for people in Lethbridge! Being a Contracted Class 5 Driving Instructor is more than a job; it’s a wh…
Skills: Driving Instruction, Coaching, Customer Service, Vehicle Safety, Student Evaluation
Medicine Hat, Alberta, Canada · On-site
A customer service JOB THAT opens doors The Opportunity Seeking a career full of new challenges and opportunities to grow? This could be the fresh start you’re looking for! You’re already a sales superstar and customer s…
Skills: Customer Service, Sales, Insurance Advising, Relationship Building, Lead Follow-up
Red Deer, Alberta, Canada · On-site
$35/hr–$42/hr
Drive INTO A CAREER THAT OPENS EXCITING doors. Become a Driving Instructor with AMA—let’s connect today! We’re looking for people in Red Deer! Being a Contracted Class 5 Driving Instructor is more than a job; it’s a whol…
Skills: Driving Instruction, Coaching, Customer Service, Vehicle Safety, Student Evaluation
Grande Prairie, Alberta, Canada · On-site
YOU think OF YOURSELF AS A safety AND DRIVING guru. The Opportunity Driver Examiners are responsible for independently and objectively assessing members of the public to determine driver’s licensing. Driver Examiners mus…
Skills: Road Testing Procedures, Driver Assessment, Time Management, Organizational Skills, Interpersonal Communication
Medicine Hat, Alberta, Canada · On-site
$35/hr–$42/hr
Drive INTO A CAREER THAT OPENS EXCITING doors. Become a Driving Instructor with AMA—let’s connect today! We’re looking for people in Medicine Hat! Being a Contracted Class 5 Driving Instructor is more than a job; it’s a …
Skills: Driving Instruction, Coaching, Customer Service, Vehicle Safety, Student Evaluation
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Provide exemplary customer service and support to members by handling retail transactions and promoting AMA products. Perform administrative tasks including document printing, inventory counts, and assisting Member Services Coordinators.
Candidates must be at least 18 years old with a high school diploma and a current Police Information Check. Requires 1-2 years of retail or administrative experience and strong communication skills.
YOU'RE ALL ABOUT going THAT extra MILE TO help OTHERS.
The Opportunity
Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on their face and are ready to help someone in need. If this sounds like you, then you’re just the kind of person we’re looking for in our Member Services team. We need someone who can provide exemplary customer service and support to our Member Services Teams. A welcoming face who goes above and beyond to help our members with retail items and membership products and services. You might say that our ideal candidate is part detective, part problem-solver, part psychic and a local travel bug — in other words, you enjoy taking the time to understand and anticipate members’ needs then dig deep to find just the right answers, no matter what team in the city needs your particular set of skills.
A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
Work for one of the most trusted brands in Canada.
Competitive wage.
Benefits if you choose to receive them (with payroll deductions).
Vacation pay is added to each paycheque.
Great AMA discounts.
Unlimited learning opportunities!
You love the fact that every day on the job is different from the last – and you’re excited at the opportunity to always be learning something new, often in new environments too.
You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing your own knowledge and skills as well.
You’ve got mad skills when it comes to thinking on your feet in a fast-paced environment.
You welcome the opportunity to face a challenge head-on and know how to handle even the toughest situation with patience and grace.
You've made it your personal mission to take customer service to the highest possible level.
Report to the Assistant Manager, Member Services.
Provide outstanding customer service and support to our members, keeping on top of and promoting appropriate AMA products and services.
Complete membership, basic registry and entry level travel product and service transactions – accurately, confidentially and in a timely manner.
Professionally engage members in a welcoming and positive manner to determine their needs and take care of retail transactions within our centers. (Retail transactions include but are not limited to: membership support, gift card sales, movie pass sales, International Driver’s Permits, road test check-ins, Parks Canada passes, Driver’s Education programs, ski passes, passport photos, basic registry services, and other retail items sold in center).
Provide back-up for our Member Services Coordinators.
Various Admin tasks as assigned including assisting agents with hold support, document printing, inventory, gift card counts, custodian, cash out and other duties as assigned.
Assess member needs and match with the appropriate representative best qualified to complete the relevant product and/or service. This will be most critical where specialization is required for complex customer needs.
You’re at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). You’ve got strong communication skills, and sales or customer service experience. Along with a commitment to learning.
You’re no newbie to customer service with 1-2 years of retail and/or administrative experience.
Your awesome attitude and genuine desire to help people is what matters most in this job.
Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [email protected]. We’ll work with you to feel supported throughout your journey with us.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Membership is what makes us unique
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently. Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures. Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other! Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Offices: 10310 GA MacDonald (39a) Ave, Edmonton, Alberta T6J 6R7, CA · 4700 17 Ave SW, Calgary, Alberta T3E 0E3, CA · 200 Crowfoot Crescent NW, Calgary, Alberta T3G 3N5, CA · 85 Shawville Blvd SE, 600, Calgary, Alberta T2Y 3W5, CA · 3650 20 Ave NE, Calgary, Alberta T1Y 6E8, CA
Membership is what makes us unique
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently. Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures. Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other! Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Offices: 10310 GA MacDonald (39a) Ave, Edmonton, Alberta T6J 6R7, CA · 4700 17 Ave SW, Calgary, Alberta T3E 0E3, CA · 200 Crowfoot Crescent NW, Calgary, Alberta T3G 3N5, CA · 85 Shawville Blvd SE, 600, Calgary, Alberta T2Y 3W5, CA · 3650 20 Ave NE, Calgary, Alberta T1Y 6E8, CA
