Calgary, Alberta, Canada · Hybrid
HELP CUSTOMERS move forward WHEN CHALLENGES ARISE. The Opportunity Are you motivated by providing exceptional customer service and exceeding expectations? Do you possess a meticulous attention to detail and a knack for q…
Skills: Mortgage Recovery, Customer Service, Financial Analysis, Portfolio Administration, Bankruptcy Processing
Grande Prairie, Alberta, Canada · On-site
WHATEVER YOU DO, YOU do it RIGHT. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on …
Skills: Customer Service, Sales, Communication Skills, Problem Solving, Detail Oriented
Edmonton, Alberta, Canada · On-site
MOTIVATING others IS WHAT motivates YOU. The Opportunity There’s always that one person in a group who knows how to keep everyone moving and motivated. You’re confident, calm in the midst of chaos and able to keep the te…
Skills: Team Leadership, Coaching, Mentoring, Contact Centre Management, Performance Analysis
Edmonton, Alberta, Canada · On-site
WHATEVER YOU DO, YOU do it RIGHT. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on …
Skills: Customer Service, Sales, Communication Skills, Problem Solving, Detail Oriented
Calgary, Alberta, Canada · Hybrid
YOU GET A thrill FROM SEEING EVERYTHING COME together. The Opportunity Some people see paperwork, conditions, deadlines, and documentation. You see a process that needs to be completed accurately, efficiently, and on tim…
Skills: Mortgage Funding, Documentation Review, Audit, Wealthview Banking, Filogix
Edmonton, Alberta, Canada · On-site
YOU’RE A natural host WHO KNOWS HOW TO MAKE PEOPLE FEEL WELCOME — AND LEAVE A lasting IMPRESSION. The Opportunity You’re the kind of person who can turn a visit into an experience. You thrive in environments where people…
Skills: Customer Service, Storytelling, Public Relations, POS Systems, Cash Handling
Edmonton, Alberta, Canada · Hybrid
Keep Travel Moving. Every Detail, Every Day. The Opportunity AMA Travel is looking for a detail-oriented and operationally savvy Travel Admin Specialist to join a team that keeps travel running smoothly for over one mill…
Skills: Written Communication, Operational Coordination, Reporting And Data Analysis, Documentation Management, Stakeholder Liaison
Calgary, Alberta, Canada · Hybrid
CUSTOMER experience IS YOUR FIRST, MIDDLE, AND LAST name. The Opportunity When you recall the very best customer experience you ever had, you can't help but think to yourself, "How would I have done it even better?" That…
Skills: Mortgage Underwriting Support, Customer Service, Document Verification, Quality Assurance Auditing, Time Management
Edmonton, Alberta, Canada · Hybrid
YOUR TECHNICAL COMPASS POINTS TOWARD innovation AND excellence. Posted: 2024-08-16 Closing: Until Filled Location: Edmonton Kingsway (Hybrid) You’re one of those people who knows “good enough,” well… isn’t. We love that …
Skills: Application Systems Analysis, Infrastructure Support, Cloud Computing, Agile Methodologies, Automation Scripting
Calgary, Alberta, Canada · Remote OK
PAPERWORK is NO match FOR YOU. The Opportunity You’ve always been the kind of person who looks at the world from every angle. You’re a natural trouble-shooter who can spot the red flag that everyone else missed. But behi…
Skills: Mortgage Underwriting, Credit Analysis, Risk Assessment, Due Diligence, Loan Document Review
Edmonton, Alberta, Canada · On-site
YOU'RE A CUSTOMER SERVICE guru. The Opportunity When it comes to leading a team, you’re definitely the whole package - a team player, a supportive coach and always the enthusiastic cheerleader. You’re a natural leader wh…
Skills: Team leadership, Customer service, Coaching, Mentoring, Performance management
Edmonton, Alberta, Canada · On-site
You LEAD with purpose and keep your team performing at its BEST. **This role is currently in-office, with the possibility of a hybrid arrangement in the future based on business needs.** The Opportunity You thrive in a f…
Skills: Contact Centre Management, Operational Performance Metrics, Automation and Self-Service, Lean Methodology, Continuous Improvement
Edmonton, Alberta, Canada · Hybrid
Love Loyalty Marketing? Help Us Show Members What AMA Rewards Is Really Worth. The Opportunity ** This posting is for a 12-month parental leave coverage ** At AMA, we aren’t only about Roadside Assistance—we help Alberta…
Skills: Loyalty Marketing, Strategic Planning, Campaign Development, Integrated Marketing, Data Analysis
Calgary, Alberta, Canada · Hybrid
Auto Appraiser – Inside Location: Edmonton or Calgary Auto Appraiser – Inside Details matter to you—and you’re passionate about making sure claims are handled fairly, accurately, and efficiently. You thrive in a role whe…
Skills: Auto Appraising, Claims Settlement, Negotiation, Total Loss Quantification, Digital Photo Imaging Review
Grande Prairie, Alberta, Canada · On-site
A customer service JOB THAT opens doors The Opportunity Seeking a career full of new challenges and opportunities to grow? This could be the fresh start you’re looking for! You’re already a sales superstar and customer s…
Skills: Sales, Customer Service, Insurance Advising, Relationship Building, Lead Follow-up
Edmonton, Alberta, Canada · Hybrid
Big Perks. Great Partners. One Coordinator to Bring It All Together. The Opportunity ** This posting is for a 14-month maternity leave coverage ** At AMA, we aren’t only about Roadside Assistance—we help Albertans protec…
Skills: Campaign Coordination, Content Development, Stakeholder Collaboration, Digital Marketing, Email Marketing
Remote Solely
At AMA, our brand is important to us and we set the bar for supporting our members. Providing a first-class member experience is the hallmark of working for AMA. We only hire the best and provide a competitive wage with …
Skills: Customer Service, Communication Skills, Active Listening, Multi-tasking, Telephone Etiquette
Edmonton, Alberta, Canada · Hybrid
You See Stories in Spreadsheets. We See You. The Opportunity ** This posting is for a temporary full-time position for 18 months with a planned start date of September 14th, 2026 ** In school, you weren’t just good at ma…
Skills: Financial Reporting, General Ledger Analysis, Account Reconciliation, Budget Development, Financial Statement Preparation
Calgary, Alberta, Canada · On-site
SOME PEOPLE CALL YOU A walking TRAVEL guidebook. The Opportunity You’re a travel expert who loves to explore what the world has to offer – people, culture, food, adventure, beaches and sites to name a few! You always see…
Skills: Travel Planning, Communication Skills, Sales Experience, Organization, Negotiation
Calgary, Alberta, Canada · On-site
YOU'RE ALL ABOUT going THAT extra MILE TO help OTHERS. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who al…
Skills: Customer Service, Retail Sales, Administrative Support, Problem Solving, Communication Skills
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Administer a portfolio of tax arrears accounts and analyze customer financial situations to bring accounts into good standing. Manage bankruptcy documents and communicate with customers regarding insurance policies and loan facilities.
Requires post-secondary education in business, finance, or a related field. Candidates must have at least 3 years of experience in a lending institution and 1 year of direct customer service experience.
HELP CUSTOMERS move forward WHEN CHALLENGES ARISE.
Are you motivated by providing exceptional customer service and exceeding expectations? Do you possess a meticulous attention to detail and a knack for quick and accurate information retrieval? If so, we have the perfect role for you as a Recovery Associate, Mortgages at Bridgewater Bank! In this dynamic role, you'll get the chance to navigate through complex mortgage recovery processes, work closely with customers, municipalities and internal teams to maintain relationships and find effective solutions for delinquent accounts. Your exceptional organizational skills will be put to use as you prioritize tasks and manage multiple cases simultaneously.
The Team You’ve Been Looking For
As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you’ll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact and our close-knit culture values flexibility, innovation, and genuine connection. As part of the Bridgewater team, you’ll enjoy:
Competitive salary and flexible benefits
Employer-paid retirement savings program
Employee-exclusive discounts on travel, insurance, memberships, and more
Free travel medical insurance for you and your immediate family
Ongoing professional development
Flexible work models that make sense for your lifestyle
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.
You like to exceed expectations when it comes to providing a superior customer-service experience. Not only do you excel at meeting peoples' needs, but you’re also able to anticipate them.
You're a stickler for details and accuracy — you're so organized that you have an uncanny ability to get your hands on the right information quickly.
You're a master multi-tasker, able to manage your time, multiple files, and priorities with ease. You have no problem getting things done. And on time, too!
You don't need anyone to light a fire under you. You know what needs to be done and you do it.
You have the power to make independent decisions and create a positive impact on your audience.
You're a flexible and responsive team player who works well on your own but is just as happy collaborating in a team environment.
You believe integrity is everything and let your superior ethics guide your decision making.
Report to Manager, Mortgage Recoveries at Bridgewater Bank.
Administer a portfolio of tax arrears accounts to bring the tax accounts into good standing.
Analyze customer’s financial situations, offer loans where applicable, set up of loan facilities and payment of proceeds.
Communicate with customers when the bank receives cancellations of home insurance policies, to obtain proof of replacement policies.
Process bankruptcy and consumer proposal documents to ensure accuracy, and action when our property is being vacated.
Uphold Bridgewater Bank's standards of excellence, consistently adhering to Corporate Compliance requirements and embodying our values of integrity and accountability.
You have post-secondary education in a relevant field (e.g., business/commerce, business management, finance, etc.) or equivalent combination of education and experience.
You bring a minimum of 3 years of experience working within a lending institution environment.
You have at least 1 year of direct customer service experience.
Belonging Matters Here
Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Membership is what makes us unique
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently. Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures. Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other! Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Offices: 10310 GA MacDonald (39a) Ave, Edmonton, Alberta T6J 6R7, CA · 4700 17 Ave SW, Calgary, Alberta T3E 0E3, CA · 200 Crowfoot Crescent NW, Calgary, Alberta T3G 3N5, CA · 85 Shawville Blvd SE, 600, Calgary, Alberta T2Y 3W5, CA · 3650 20 Ave NE, Calgary, Alberta T1Y 6E8, CA
Membership is what makes us unique
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently. Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures. Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other! Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Offices: 10310 GA MacDonald (39a) Ave, Edmonton, Alberta T6J 6R7, CA · 4700 17 Ave SW, Calgary, Alberta T3E 0E3, CA · 200 Crowfoot Crescent NW, Calgary, Alberta T3G 3N5, CA · 85 Shawville Blvd SE, 600, Calgary, Alberta T2Y 3W5, CA · 3650 20 Ave NE, Calgary, Alberta T1Y 6E8, CA
