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Full-time
bachelor degree
Competitive Salary, Flexible Benefits, Employer-paid Retirement Savings Program, Employee-exclusive Discounts, Free Travel Medical Insurance, Professional Development
Posted 16d ago
~40 hrs/week
Responsibilities
Administer a portfolio of tax arrears accounts and analyze customer financial situations to bring accounts into good standing. Manage bankruptcy documents and communicate with customers regarding insurance policies and loan facilities.
Requirements
Requires post-secondary education in business, finance, or a related field. Candidates must have at least 3 years of experience in a lending institution and 1 year of direct customer service experience.
Full job description
HELP CUSTOMERS move forward WHEN CHALLENGES ARISE.
The Opportunity
Are you motivated by providing exceptional customer service and exceeding expectations? Do you possess a meticulous attention to detail and a knack for quick and accurate information retrieval? If so, we have the perfect role for you as a Recovery Associate, Mortgages at Bridgewater Bank! In this dynamic role, you'll get the chance to navigate through complex mortgage recovery processes, work closely with customers, municipalities and internal teams to maintain relationships and find effective solutions for delinquent accounts. Your exceptional organizational skills will be put to use as you prioritize tasks and manage multiple cases simultaneously.
The Team You’ve Been Looking For As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you’ll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact and our close-knit culture values flexibility, innovation, and genuine connection. As part of the Bridgewater team, you’ll enjoy:
Competitive salary and flexible benefits
Employer-paid retirement savings program
Employee-exclusive discounts on travel, insurance, memberships, and more
Free travel medical insurance for you and your immediate family
Ongoing professional development
Flexible work models that make sense for your lifestyle
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.
Who You Are
You like to exceed expectations when it comes to providing a superior customer-service experience. Not only do you excel at meeting peoples' needs, but you’re also able to anticipate them.
You're a stickler for details and accuracy — you're so organized that you have an uncanny ability to get your hands on the right information quickly.
You're a master multi-tasker, able to manage your time, multiple files, and priorities with ease. You have no problem getting things done. And on time, too!
You don't need anyone to light a fire under you. You know what needs to be done and you do it.
You have the power to make independent decisions and create a positive impact on your audience.
You're a flexible and responsive team player who works well on your own but is just as happy collaborating in a team environment.
You believe integrity is everything and let your superior ethics guide your decision making.
How You’ll Make an Impact
Report to Manager, Mortgage Recoveries at Bridgewater Bank.
Administer a portfolio of tax arrears accounts to bring the tax accounts into good standing.
Analyze customer’s financial situations, offer loans where applicable, set up of loan facilities and payment of proceeds.
Communicate with customers when the bank receives cancellations of home insurance policies, to obtain proof of replacement policies.
Process bankruptcy and consumer proposal documents to ensure accuracy, and action when our property is being vacated.
Uphold Bridgewater Bank's standards of excellence, consistently adhering to Corporate Compliance requirements and embodying our values of integrity and accountability.
What You Bring to the Table
You have post-secondary education in a relevant field (e.g., business/commerce, business management, finance, etc.) or equivalent combination of education and experience.
You bring a minimum of 3 years of experience working within a lending institution environment.
You have at least 1 year of direct customer service experience.
Belonging Matters Here Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.
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WORK MODEL:
Hybrid-Light-
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Offices: 10310 GA MacDonald (39a) Ave, Edmonton, Alberta T6J 6R7, CA · 4700 17 Ave SW, Calgary, Alberta T3E 0E3, CA · 200 Crowfoot Crescent NW, Calgary, Alberta T3G 3N5, CA · 85 Shawville Blvd SE, 600, Calgary, Alberta T2Y 3W5, CA · 3650 20 Ave NE, Calgary, Alberta T1Y 6E8, CA
Roadside AssistanceTravelInsuranceDriver EducationRegistriesSmall Business Servicesand Fleet ServicesEducationAutomotiveAuto Insurance
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Offices: 10310 GA MacDonald (39a) Ave, Edmonton, Alberta T6J 6R7, CA · 4700 17 Ave SW, Calgary, Alberta T3E 0E3, CA · 200 Crowfoot Crescent NW, Calgary, Alberta T3G 3N5, CA · 85 Shawville Blvd SE, 600, Calgary, Alberta T2Y 3W5, CA · 3650 20 Ave NE, Calgary, Alberta T1Y 6E8, CA
Roadside AssistanceTravelInsuranceDriver EducationRegistriesSmall Business Servicesand Fleet ServicesEducationAutomotiveAuto Insurance