Edmonton, Alberta, Canada · On-site
WHATEVER YOU DO, YOU do it RIGHT. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on …
Skills: Customer Service, Sales, Communication Skills, Problem Solving, Detail Oriented
Calgary, Alberta, Canada · Hybrid
HELP CUSTOMERS move forward WHEN CHALLENGES ARISE. The Opportunity Are you motivated by providing exceptional customer service and exceeding expectations? Do you possess a meticulous attention to detail and a knack for q…
Skills: Mortgage Recovery, Customer Service, Financial Analysis, Portfolio Administration, Bankruptcy Processing
Edmonton, Alberta, Canada · On-site
MOTIVATING others IS WHAT motivates YOU. The Opportunity There’s always that one person in a group who knows how to keep everyone moving and motivated. You’re confident, calm in the midst of chaos and able to keep the te…
Skills: Team Leadership, Coaching, Mentoring, Contact Centre Management, Performance Analysis
Grande Prairie, Alberta, Canada · On-site
WHATEVER YOU DO, YOU do it RIGHT. The Opportunity Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on …
Skills: Customer Service, Sales, Communication Skills, Problem Solving, Detail Oriented
Edmonton, Alberta, Canada · On-site
You LEAD with purpose and keep your team performing at its BEST. **This role is currently in-office, with the possibility of a hybrid arrangement in the future based on business needs.** The Opportunity You thrive in a f…
Skills: Contact Centre Management, Operational Performance Metrics, Automation and Self-Service, Lean Methodology, Continuous Improvement
Edmonton, Alberta, Canada · On-site
YOU'RE A CUSTOMER SERVICE guru. The Opportunity When it comes to leading a team, you’re definitely the whole package - a team player, a supportive coach and always the enthusiastic cheerleader. You’re a natural leader wh…
Skills: Team leadership, Customer service, Coaching, Mentoring, Performance management
Calgary, Alberta, Canada · Hybrid
YOU GET A thrill FROM SEEING EVERYTHING COME together. The Opportunity Some people see paperwork, conditions, deadlines, and documentation. You see a process that needs to be completed accurately, efficiently, and on tim…
Skills: Mortgage Funding, Documentation Review, Audit, Wealthview Banking, Filogix
Edmonton, Alberta, Canada · On-site
YOU’RE A natural host WHO KNOWS HOW TO MAKE PEOPLE FEEL WELCOME — AND LEAVE A lasting IMPRESSION. The Opportunity You’re the kind of person who can turn a visit into an experience. You thrive in environments where people…
Skills: Customer Service, Storytelling, Public Relations, POS Systems, Cash Handling
Edmonton, Alberta, Canada · Hybrid
Keep Travel Moving. Every Detail, Every Day. The Opportunity AMA Travel is looking for a detail-oriented and operationally savvy Travel Admin Specialist to join a team that keeps travel running smoothly for over one mill…
Skills: Written Communication, Operational Coordination, Reporting And Data Analysis, Documentation Management, Stakeholder Liaison
Calgary, Alberta, Canada · Hybrid
CUSTOMER experience IS YOUR FIRST, MIDDLE, AND LAST name. The Opportunity When you recall the very best customer experience you ever had, you can't help but think to yourself, "How would I have done it even better?" That…
Skills: Mortgage Underwriting Support, Customer Service, Document Verification, Quality Assurance Auditing, Time Management
Edmonton, Alberta, Canada · Hybrid
YOUR TECHNICAL COMPASS POINTS TOWARD innovation AND excellence. Posted: 2024-08-16 Closing: Until Filled Location: Edmonton Kingsway (Hybrid) You’re one of those people who knows “good enough,” well… isn’t. We love that …
Skills: Application Systems Analysis, Infrastructure Support, Cloud Computing, Agile Methodologies, Automation Scripting
Calgary, Alberta, Canada · Remote OK
PAPERWORK is NO match FOR YOU. The Opportunity You’ve always been the kind of person who looks at the world from every angle. You’re a natural trouble-shooter who can spot the red flag that everyone else missed. But behi…
Skills: Mortgage Underwriting, Credit Analysis, Risk Assessment, Due Diligence, Loan Document Review
Edmonton, Alberta, Canada · Hybrid
Love Loyalty Marketing? Help Us Show Members What AMA Rewards Is Really Worth. The Opportunity ** This posting is for a 12-month parental leave coverage ** At AMA, we aren’t only about Roadside Assistance—we help Alberta…
Skills: Loyalty Marketing, Strategic Planning, Campaign Development, Integrated Marketing, Data Analysis
Calgary, Alberta, Canada · Hybrid
Auto Appraiser – Inside Location: Edmonton or Calgary Auto Appraiser – Inside Details matter to you—and you’re passionate about making sure claims are handled fairly, accurately, and efficiently. You thrive in a role whe…
Skills: Auto Appraising, Claims Settlement, Negotiation, Total Loss Quantification, Digital Photo Imaging Review
Grande Prairie, Alberta, Canada · On-site
A customer service JOB THAT opens doors The Opportunity Seeking a career full of new challenges and opportunities to grow? This could be the fresh start you’re looking for! You’re already a sales superstar and customer s…
Skills: Sales, Customer Service, Insurance Advising, Relationship Building, Lead Follow-up
Edmonton, Alberta, Canada · Hybrid
Big Perks. Great Partners. One Coordinator to Bring It All Together. The Opportunity ** This posting is for a 14-month maternity leave coverage ** At AMA, we aren’t only about Roadside Assistance—we help Albertans protec…
Skills: Campaign Coordination, Content Development, Stakeholder Collaboration, Digital Marketing, Email Marketing
Edmonton, Alberta, Canada · On-site
YOU DON’T JUST MANAGE PRODUCTS — YOU PROTECT JOURNEYS. The Opportunity Are you passionate about protecting people when it matters most? At AMA, our travel insurance products exist to ensure members have the right coverag…
Skills: Product Strategy, P&L Management, Digital Sales Funnel Optimization, Vendor Management, People Management
Remote Solely
At AMA, our brand is important to us and we set the bar for supporting our members. Providing a first-class member experience is the hallmark of working for AMA. We only hire the best and provide a competitive wage with …
Skills: Customer Service, Communication Skills, Active Listening, Multi-tasking, Telephone Etiquette
Edmonton, Alberta, Canada · Hybrid
You See Stories in Spreadsheets. We See You. The Opportunity ** This posting is for a temporary full-time position for 18 months with a planned start date of September 14th, 2026 ** In school, you weren’t just good at ma…
Skills: Financial Reporting, General Ledger Analysis, Account Reconciliation, Budget Development, Financial Statement Preparation
Calgary, Alberta, Canada · On-site
SOME PEOPLE CALL YOU A walking TRAVEL guidebook. The Opportunity You’re a travel expert who loves to explore what the world has to offer – people, culture, food, adventure, beaches and sites to name a few! You always see…
Skills: Travel Planning, Communication Skills, Sales Experience, Organization, Negotiation
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Provide outstanding service and solutions to members regarding registry and membership products. Handle call flow for general and corporate registries, road tests, and Alberta Health and Wellness applications.
Candidates must be at least 18 years old with a high school diploma and a current Police Information Check. Experience in sales or customer service and a commitment to learning are required.
WHATEVER YOU DO, YOU do it RIGHT.
Are you the kind of person who always gets stopped on the street and asked for directions? You know, one of those friendly, approachable types who always have a smile on their face and are ready to help someone in need. If that sounds like you, then you’re just who we’re looking for to join our Registries team!
We need someone who’s as comfortable working with people as they are with policies — a welcoming face who goes above and beyond to help our members with registry and membership products and services. You might say our ideal candidate is part detective, part problem-solver, part policy guru, and part community guide. You take the time to understand and anticipate members’ needs, then dig deep to find just the right answers.
Guess what? We could use someone just like you!
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
You love that every day is different and you’re excited to keep learning new things.
You thrive in fast-paced environments and enjoy tackling challenges with patience and grace.
You take pride in delivering exceptional customer service and turning every interaction into a positive experience.
You’re organized, detail-oriented, and comfortable navigating policies, procedures, and systems.
You enjoy being part of a supportive team and love sharing your knowledge and learning from others.
You’re passionate about helping people and know that great service starts with a genuine smile.
Provide outstanding service and relevant solutions to our members, promoting AMA products and services that meet their needs.
Support call flow for general registries, corporate registries, and road tests.
Complete registry, membership, and service transactions accurately, confidentially, and in a timely manner.
Assess Alberta Health and Wellness applications with accuracy and care.
Stay up to date on policies, procedures, and system updates to ensure compliance and efficiency.
Represent AMA with professionalism, empathy, and a commitment to helping every member.
You’re at least 18 years old and have a high school diploma.
You have a current Police Information Check (PIC).
You bring strong communication skills and experience in sales or customer service.
You’re committed to learning and growing in a supportive team environment.
Your positive attitude and genuine desire to help people matter most — we’ll provide the training you need!
General Registry Skills Certification (Basic)
Commissioner for Oaths (Registry-related business)
Marriage Licence Commissioner
AHW Certification
Corporate Registry Certification
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to ensure you feel supported throughout your journey with us.
-We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Membership is what makes us unique
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently. Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures. Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other! Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Offices: 10310 GA MacDonald (39a) Ave, Edmonton, Alberta T6J 6R7, CA · 4700 17 Ave SW, Calgary, Alberta T3E 0E3, CA · 200 Crowfoot Crescent NW, Calgary, Alberta T3G 3N5, CA · 85 Shawville Blvd SE, 600, Calgary, Alberta T2Y 3W5, CA · 3650 20 Ave NE, Calgary, Alberta T1Y 6E8, CA
Membership is what makes us unique
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently. Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures. Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other! Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
Offices: 10310 GA MacDonald (39a) Ave, Edmonton, Alberta T6J 6R7, CA · 4700 17 Ave SW, Calgary, Alberta T3E 0E3, CA · 200 Crowfoot Crescent NW, Calgary, Alberta T3G 3N5, CA · 85 Shawville Blvd SE, 600, Calgary, Alberta T2Y 3W5, CA · 3650 20 Ave NE, Calgary, Alberta T1Y 6E8, CA
