Jobs at Aivo from Engageware (Now Hiring) — 5 open

Principal UI Developer

Boston, Massachusetts, United States · Remote OK

Senior+$1M raised

About the Role The Appointment Scheduling platform at Engageware is the front door to some of the most important moments in a customer's day — booking time with their banker, checking in at the branch, waiting in queue, …

Skills: React, TypeScript, Angular, Front-end Architecture, Spring Boot

Corporate Security Engineer

Mexico · Remote Solely

Mid level$1M raised

About the Role We are looking for a Corporate Security Engineer to join our Global Platform Operations team. This is a hands-on technical role with a strong focus on Microsoft 365 security. You will own and advance our s…

Skills: Microsoft Entra ID, Microsoft Intune, Microsoft Defender, Conditional Access, Identity Governance

Principal Product Manager

Burlington, Massachusetts, United States · Remote OK

Senior+$1M raised

Engageware’s Enterprise Appointment Scheduling platform is the backbone of how leading financial institutions, healthcare organizations, and enterprise brands connect customers to the right person at the right time. As P…

Skills: Product Management, B2B SaaS, Product Strategy, AI/ML, Financial Services

Técnico de Soporte Semi Senior (ARG)

Argentina · Remote Solely

Mid level$1M raised

En Aivo buscamos un profesional de soporte técnico con sólida experiencia en entornos de alta demanda, capaz de gestionar un volumen elevado de tickets (aproximadamente 1.600 casos por año) manteniendo altos estándares d…

Skills: Technical Support, Incident Management, Ticket Prioritization, Log Analysis, API Diagnostics

Senior Support Specialist

Mexico · Remote Solely

Mid level$1M raised

At Aivo from Engageware, we are looking for a technical support professional with solid experience in high-demand environments and the ability to manage a high volume of tickets (approximately 1,600 cases per year) while…

Skills: Technical Support, Incident Resolution, Jira, Log Analysis, API Diagnostics

About Aivo from Engageware

The most used AI customer agents in regulated industries

Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2012
Headquarters
Boston, Massachusetts
LinkedIn followers
46,625
Total funding
$1M

Aivo’s AI customer agents are the most-used in regulated industries, orchestrating end-to-end journeys that help customers reach the right outcome faster while lowering costs, growing revenue, and managing risk. Regulated industry leaders like América Móvil, Banorte, Mercantil Seguros, Grupo Petersen, and NetUno have orchestrated 1B+ AI interactions with our AI customer agents. As part of Engageware's platform, Aivo from Engageware combines conversational and generative AI, live support, and knowledge automation to scale engagement across digital channels. We provide value in several key ways: - Orchestrated Platform for Customer Journeys: One platform that orchestrates campaigns, conversations, and resolution across channels and teams. - Agentic Workflows, Not Chatbots: Design reusable agentic workflows that verify, apply, update, and transact across connected systems. - Faster Workflow Launches: Map, design, and launch compliant customer workflows in less time. - Automate First, Escalate Smart: AI Agents resolve at scale. Humans step in only when necessary, with complete context preserved. - Governed Continuity: Policy guardrails and audit trails keep every journey compliant and consistent. - Orchestrated Platform for Customer Journeys: One platform that orchestrates campaigns, conversations, and resolution across channels and teams. Established in 2012 and acquired by Engageware in 2023, Aivo from Engageware serves leading banks and telecommunications providers across Latin America as a Meta Business Partner with SOC 2 Type II and ISO 27001 certified security.

Offices: 100 Ames Pond Dr, Boston, Massachusetts 01876, US · Calle de Dulce Chacón 55, Madrid, 28050, ES · San Lorenzo 25, piso 5, Córdoba, Córdoba 5000, AR · Avenida Presidente Juscelino Kubitschek, 2041. Vila Nova Conceição, Torre D - 15 Andar, São Paulo, São Paulo 04543-011, BR · La Pampa 1391, Ciudad de Buenos Aires, Buenos Aires C1428DZA, AR

virtual agentsagentbotchatbotscustomer caredigital channelssaasvirtual assistantCognitive ComputingCognitive Value Assessmentsbig data
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