Madrid, Community of Madrid, Spain · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Technical Onboarding, SaaS Implementation, API Integration, Webhook Configuration, CRM Platforms
Seattle, Washington, United States · On-site
$110k–$140k/yr
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Commissions Administration, CaptivateIQ, Salesforce, Looker, Data Reconciliation
Seattle, Washington, United States · On-site
$90k–$130k/yr
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Technology Procurement, Commercial Negotiation, SaaS Sourcing, Cloud Infrastructure Sourcing, Stakeholder Management
Sydney, New South Wales, Australia · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: SaaS Architecture, API Integrations, Webhooks, Cloud Environments, Project Management
Paris, Ile-de-France, France · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: B2B Software Sales, Customer Relationship Management, Market Research, Consultative Sales, Lead Management
Madrid, Community of Madrid, Spain · Hybrid
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Regional Marketing Strategy, B2B Enterprise Software, SaaS Marketing, Pipeline Generation, Partner Marketing
Ciudad de México, Mexico · Hybrid
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Partnership Management, Business Development, Strategic Thinking, Relationship Management, Go-to-market Strategy
London, England, United Kingdom · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Go-To-Market Strategy, Pipeline Generation, Sales Leadership, Account Management, ARR Growth
Portugal · Remote OK
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Technical Support, Problem Solving, Technical Writing, Customer Service, Case Management
Madrid, Community of Madrid, Spain · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: TypeScript, Node.js, Python, Ruby on Rails, LLMs
Namibia · Remote OK
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Billing Support, Payment Processing, B2B SaaS Support, English Fluency, Spanish Fluency
New York, New York, United States · On-site
$120k–$150k/yr
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Performance Marketing, Digital Marketing, Demand Generation, Data Analysis, Budget Management
Paris, Ile-de-France, France · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: GTM Enablement
San Francisco, California, United States · Hybrid
$90k–$136k/yr
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: API Integration, Low-code Orchestration, Prompt Engineering, Technical Consulting, Project Management
New York, New York, United States · On-site
$200k–$275k/yr
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Channel Partnerships, Partner Program Strategy, GTM Planning, Sales Management, Pipeline Management
Paris, Ile-de-France, France · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: B2B Sales, SaaS, French Fluency, English Fluency, Salesforce
San Francisco, California, United States · Hybrid
$115k–$130k/yr
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: HTML, CSS, JavaScript, React, Next.js
Berlin, Germany · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Account Management, Net Revenue Retention, Consultative Sales, Negotiation, Churn Mitigation
New York, New York, United States · Hybrid
$90k–$136k/yr
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: API Integration, Low-code Platforms, CRM Automation, Prompt Engineering, Technical Consulting
Berlin, Germany · On-site
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by …
Skills: Channel Strategy, Partner Recruitment, Co-selling, Co-marketing, SaaS Business Models
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Lead the technical onboarding and implementation of new customers while configuring integrations with their existing tech stacks. Act as a trusted technical advisor to drive product adoption and collaborate cross-functionally to improve the customer experience.
Requires 3+ years of experience in a customer-facing technical role implementing SaaS solutions for mid-market or enterprise clients. Must be fluent in English and Spanish with a strong understanding of APIs, webhooks, and CRM platforms.
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We're growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success.
If you love combining technology, problem-solving, and customer relationships, this role could be a great fit.
As a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall.
From onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes.
You'll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.
You'll likely be successful if you have:
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The collaborative, AI-powered customer communications platform. Trusted by more than 23,000 companies worldwide.
The collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 200+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks–while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.
Offices: 600 Bellevue Way NE, Suite 200, Bellevue, Washington 98004, US · 44 W 28th St, New York, NY 10001, US · 11, Rue Saint-Georges, Paris, Île-de-France 75009, FR · Level 1, 12 O’Connell Street,, Sydney, NSW 2000, AU · Calle Lago Alberto 375, Miguel Hidalgo, Mexico City 11320, MX
The collaborative, AI-powered customer communications platform. Trusted by more than 23,000 companies worldwide.
The collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 200+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks–while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.
Offices: 600 Bellevue Way NE, Suite 200, Bellevue, Washington 98004, US · 44 W 28th St, New York, NY 10001, US · 11, Rue Saint-Georges, Paris, Île-de-France 75009, FR · Level 1, 12 O’Connell Street,, Sydney, NSW 2000, AU · Calle Lago Alberto 375, Miguel Hidalgo, Mexico City 11320, MX
