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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The Sales Process Specialist supports APAC sales teams by managing operational tasks, ensuring data accuracy in CRM systems, and coordinating with cross-functional departments. The role focuses on driving process efficiency, simplifying workflows, and identifying opportunities for continuous improvement.
Requirements
Candidates must hold a bachelor's degree in a business-related field and possess 2–3 years of experience in sales operations or commercial support. Proficiency in ERP systems like SAP or Salesforce and strong analytical and communication skills are required.
Full job description
Job Description
Sales Process Specialist – APAC
Location: Manesar, India Region Supported: APAC Shift: Morning Shift / APAC-aligned business hours
Role Summary
The Sales Process Specialist will support APAC Sales teams by managing key sales support activities, improving process efficiency, and ensuring timely and accurate execution of operational tasks. The role will focus on enabling Sales productivity by simplifying processes, maintaining data quality, coordinating with cross-functional teams, and identifying opportunities for continuous improvement across sales operations workflows.
Key Responsibilities
Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of assigned tasks.
Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups.
Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related business systems.
Drive efficiency by identifying process gaps, reducing manual effort, and recommending opportunities for process simplification and improvement using AI.
Coordinate with Sales, Customer Service, Finance, Logistics, and other cross-functional teams to resolve operational issues and improve turnaround time.
Track task status, follow up on pending items, and support SLA adherence for sales support activities.
Prepare basic reports, dashboards, and process updates to support visibility and decision-making.
Support regional projects, process transitions, system enhancements, and digital transformation initiatives.
Qualifications
Required Qualifications
Bachelor's degree in Business, Commerce, Operations, or a related field.
2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.
Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives.
Experience working with ERP systems; Salesforce, SAP, or CPQ experience will be an advantage.
Strong communication and stakeholder management skills with the ability to work across APAC teams.
Good analytical, problem-solving, and organizational skills.
Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
Core Skill Sets
Strong understanding of sales support operations and Quote-to-Cash processes, with the ability to support APAC Sales teams through timely, accurate, and customer-focused execution.
Process simplification and continuous improvement mindset, including the ability to identify gaps, reduce manual effort, improve workflows, and drive operational efficiency.
Digital, data, and AI readiness, with working knowledge of tools such as Salesforce, SAP, CPQ, Excel, Power BI, and the ability to validate AI-enabled outputs responsibly.
Critical thinking, stakeholder communication, ownership, and learning agility to manage unclear requests, prioritize effectively, keep Sales teams informed, and adapt quickly across APAC processes.
Preferred Skills
Candidates with experience or knowledge in the following areas will be preferred:
Salesforce CRM, CPQ, and SAP ECC
Sales support operations and Quote-to-Cash processes
Power BI, Excel reporting, or basic data analytics
Process mapping, process documentation, and workflow optimization
Business process automation and digital productivity tools
Continuous improvement or Lean mindset
Data quality, governance, and operational compliance
Customer experience and stakeholder service improvement
Key Competencies
Sales and customer focus
Process excellence and simplification mindset
Data accuracy and attention to detail
Collaboration and stakeholder management
Ownership and accountability
Continuous improvement mindset
Adaptability and learning agility
Problem solving and prioritization
Language skills - Korean/ Thai
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES