Singapore, Singapore · Remote OK
Job Description The Vice President, APAC (SG, AU, NZ, JP, TH, MY, KR, IN) Customer Service Organization is the leader for a strategically critical, highly visible, and rapidly growing region of Agilent Technologies. The …
Skills: P&L Management, Strategic Leadership, Customer Service Operations, Cross-functional Collaboration, Business Transformation
Hyderabad, Telangana, India · Remote OK
Job Description Join Agilent’s fast‑paced and dynamic Global Talent Acquisition organization! Our team of trusted advisors delivers recruitment services with a strong focus on both candidate and hiring manager experience…
Skills: Full Lifecycle Recruiting, Executive Recruiting, University Relations, Stakeholder Management, Sourcing
Melbourne, Victoria, Australia · Remote OK
Job Description The Technical Product Owner for Compliance is responsible for defining, refining, and driving the delivery of software solutions that align with customer needs, business objectives and regulatory needs. T…
Skills: Product Ownership, Authentication, Single Sign-On (SSO), Backlog Prioritization, Agile Methodology
Singapore, Singapore · Remote OK
Job Description Join Agilent’s fast‑paced and dynamic Global Talent Acquisition organization! Our team of trusted advisors delivers recruitment services with a strong focus on both candidate and hiring manager experience…
Skills: Full Lifecycle Recruiting, Executive Search, University Relations, Stakeholder Management, Sourcing
Manesar, Haryana, India · On-site
Job Description The Accounts Payable Supervisor is responsible for overseeing the end-to-end Accounts Payable function, ensuring timely and accurate processing of invoices, E-invoicing and compliance with company policie…
Skills: Accounts Payable, Team Management, SAP ERP, MS Excel, Vendor Reconciliation
Massachusetts, United States · Remote OK
$105k–$175k/yr
Job Description Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets. Our Pathology and Genomics Solutions are at the core of our mission to advance cance…
Skills: Immunohistochemistry, Special Stains, H&E, Molecular ISH/FISH, Technical Consultation
Frederick, Colorado, United States · On-site
$103k–$161k/yr
Job Description Join a growing team with this exciting opportunity for an Automation Controls Engineer at our Frederick, Colorado GMP facility. Work in our dynamic, fast-paced, API-Biopharma manufacturing environment wit…
Skills: SCADA, PLC, DCS, Rockwell Automation Studio 5000, DeltaV
Hachioji, Japan · On-site
Job Description Develops the support strategy for new ICP-MS products and provides post-sales support for new and existing ICP-MS products. Uses in-depth technical or scientific knowledge and product expertise to resolve…
Skills: ICP-MS, Technical Support, Product Strategy, Post-sales Support, Technical Training
Wilmington, Delaware, United States · On-site
$25/hr–$30/hr
Job Description Student pursuing a technical degree in a four-year degree program or advanced degree at a College/University in addition to gaining work experience at Agilent, in a position that is technical in nature. L…
Skills: Technical Analysis, Laboratory Technologies, Gas Phase Division Operations
Wilmington, Delaware, United States · Remote OK
$138k–$230k/yr
Job Description The Channel Partner Manager (CPM) is responsible for managing and developing a portfolio of channel partners, including Value-Added Resellers (VARs), Original Equipment Manufacturers (OEMs), Value-Added D…
Skills: Channel Partner Management, Sales Forecasting, Business Development, Relationship Management, Contract Negotiation
Washington, District of Columbia, United States · Remote OK
$117k–$209k/yr
Job Description Agilent is seeking a dynamic and results-driven liquid chromatography (LC) product specialist to join our team. The successful candidate will be responsible for driving sales of our liquid chromatography …
Skills: Liquid Chromatography, Sales Strategy, Customer Relationship Management, Technical Presentations, Market Analysis
Taiwan · Hybrid
Job Description負責支援客戶的現場活動，如安裝、實施、維護及修理公司及多廠商系統解決方案，這些解決方案可能包括硬體、軟體與網路產品，以及作業系統。孰悉 Agilent ICPMS 產品, 硬體, 軟體操作, 應用.在客戶現場安裝並優化硬體/軟體/網路產品與配置。診斷並解決產品效能問題。提供維修與修理服務。透過建議客戶預防性維護及配置，確保客戶滿意度，這些措施可能影響產品效能。主動回應潛在的設備或軟體問題，防止客戶業務遭到意…
Skills: ICPMS, Hardware Installation, Software Configuration, Network Troubleshooting, Preventative Maintenance
Waldbronn, Baden-Württemberg, Germany · Remote OK
Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applicati…
Skills: Product Ownership, Agile/Scrum, Backlog Management, User Story Development, Cloud Software
Shanghai, Shanghai, China · On-site
Job Description ð按操作岗位的质量标准和产量负责产品的安装、调试和包装并确保准时完成。 - Assemble, test and pack products or subassemblies to quality and quantity standards defined by the work area and release on time the products or subassemblies into st…
Skills: Product Assembly, Testing, Packaging, Quality Control, TQM
Taiwan · Remote OK
Job Description Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, softw…
Skills: Installation, Implementation, Maintenance, Repair, Hardware Troubleshooting
Charlotte, North Carolina, United States · Hybrid
$117k–$183k/yr
Job Description Are you looking for an opportunity to apply your project management and technical leadership skills in a highly impactful, customer-facing role? Join our team and help deliver complex laboratory projects …
Skills: Project Management, Technical Leadership, Customer Relationship Management, Vendor Coordination, Budget Management
Washington, District of Columbia, United States · Hybrid
$46/hr–$72/hr
Job Description The security and detection business creates solutions that are used in non-laboratory environments such as airports, border protection, fire service or police & military environments. You want to learn mo…
Skills: Hardware Installation, Software Implementation, System Maintenance, Network Troubleshooting, Product Diagnosis
Barcelona, Catalonia, Spain · Hybrid
Job Description Agilent Technologies is a company that makes advanced tools used in laboratories and hospitals to help people. These tools support important work that protects public health, such as checking that food an…
Skills: Payroll Administration, HR Administration, Compliance, SOX, GDPR
Melbourne, Victoria, Australia · On-site
Job Description Agilent Technologies is building a Kubernetes-based software platform that spans instruments, applications, and shared services across multiple product lines. The Lead Test Framework Architect is a senior…
Skills: Kubernetes, Test Architecture, Automation Frameworks, CI/CD, Contract Testing
Barcelona, Catalonia, Spain · Remote OK
Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applicati…
Skills: Prospecting, Lead Generation, Customer Relationship Management, Salesforce, LinkedIn Sales Navigator
Singapore, Singapore • Remote OK
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Lead the APAC Customer Service Organization to drive a high-performance culture and execute strategic field deployment strategies. Oversee all aspects of the field service business, including employees, systems, and processes, to ensure operational excellence and customer-centric outcomes.
Requires a Bachelor's or Master's degree and over 10 years of experience in customer service operations or regional leadership. Candidates must have proven P&L accountability and experience leading large, geographically dispersed organizations across multiple cultures.
The Vice President, APAC (SG, AU, NZ, JP, TH, MY, KR, IN) Customer Service Organization is the leader for a strategically critical, highly visible, and rapidly growing region of Agilent Technologies. The Customer Service Organization is responsible for running and growing a large and complex field service business with a strong mix of both transactional and strategic customers.
You will have accountability for driving a high-performance culture that delivers on Agilent’s strategic objectives. This is accomplished by building loyalty with our customers, shareholders, and employees while developing organizational capabilities to meet future business challenges.
The role includes providing leadership and management oversight across all aspects of our field service business, including employees, systems, and processes, as well as the ability to execute strategy with rigor and discipline. The successful candidate will have extensive service business leadership experience and possess strong knowledge of Agilent’s Instruments, Software, and Services portfolio, along with a deep understanding of customers and markets across the APAC region.
You will demonstrate strong strategic and operational leadership capabilities, coupled with the ability to communicate effectively and collaborate cross-functionally at the executive level.
The APAC CSO Vice President will provide direction and consultation to both the direct and extended APAC CSO leadership team, helping to define execution strategies, optimize organizational resources, and harmonize processes across the region.
You will partner closely with Global CSO executive staff members and key stakeholders across the Commercial Organization to define and execute the APAC strategic field deployment strategy, ensuring alignment of priorities, consistent execution, operational excellence, and customer-centric outcomes across diverse markets.
Bachelor's or Master's Degree or equivalent.
10+ years of Customer Service Operations Management or comparable regional leadership experience.
Demonstrated P&L leadership experience with accountability for revenue growth, profitability, forecasting, and resource allocation.
Growth mindset with a proven ability to identify new opportunities, drive innovation, and deliver sustainable business growth.
Proven ability to drive profitable growth through strong commercial acumen and customer-centric business leadership.
Experience leading large, geographically dispersed organizations across multiple countries and cultures.
Team building and cross-functional leadership skills with a proven track record of collaboration across regions and functions.
Natural and authentic leadership with strong people development, coaching, and performance management capabilities.
Ability to shape and execute strategic direction while driving organizational alignment and accountability.
Experience leading business transformation, digital enablement, and continuous improvement initiatives.
Exceptional business acumen with the ability to translate financial and operational insights into business results.
Ability to influence and align senior stakeholders across the Commercial Organization, Business Units, and corporate functions.
Strong written and verbal communication skills; fluent in English.
Strategic thinker with strong execution discipline and a results-oriented mindset.
Customer Experience advocate.
Experience operating in an international/global business environment
Let’s Bring Great Science to Life.
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES
Let’s Bring Great Science to Life.
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES
