AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: AWS, Production Support, PostgreSQL, Amazon RDS, Incident Triage
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: AWS, Production Support, Incident Triage, PostgreSQL, Amazon RDS
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: AWS, Production Support, Incident Triage, PostgreSQL, Amazon RDS
Municipio de Playas de Rosarito, Baja California, Mexico · Remote OK
Senior
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
Siuna, North Caribbean Coast, Nicaragua · Remote OK
Mid level
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
Siuna, North Caribbean Coast, Nicaragua · Remote OK
Senior
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
San Miguel de Tucumán, Tucumán, Argentina · Remote OK
Mid level
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
Senior
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
Krakow, Lesser Poland Voivodeship, Poland · Remote OK
Senior
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Backend API Testing, REST API Automation, Performance Testing, JavaScript, TypeScript
Mar del Plata, Buenos Aires, Argentina · Remote OK
Senior
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Node.js, TypeScript, AWS Lambda, API Gateway, Terraform
Monitor and support production systems in a multi-account AWS environment for a fintech platform. Triage incidents, execute runbooks, and coordinate with engineering and security partners to maintain SLA performance.
Requirements
Requires 3+ years of experience in production support or SRE with hands-on proficiency in AWS and PostgreSQL. Candidates must have a track record of managing SLAs and possess upper-intermediate English skills.
Full job description
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Production Support Engineer to monitor and support production systems across a multi-account AWS environment, serving as the front line of a tiered support model for a fintech platform. You will triage incidents, execute runbooks, manage SLA performance, and coordinate with engineering, help desk, and security partners. The role includes on-call rotation and structured post-incident review with a focus on continuous operational improvement.
WHAT YOU WILL DO
- Monitor production systems and respond to alerts across infrastructure, application, and data layers;
- Perform first-level triage on incidents and support requests; escalate to developers with thorough context and diagnostics;
- Execute patching, operational tasks, and documented runbooks;
- Participate in on-call rotation and support scheduled deployments as needed;
- Conduct post-incident reviews and feed lessons back into runbooks and playbooks;
- Identify recurring issues and systemic risks before they escalate;
- Improve documentation and monitoring coverage between active support activities;
- Contribute to operational reporting and SLA dashboards;
- Manage and track SLA performance across all supported services; surface risks proactively;
- Coordinate with Help Desk / Deskside Support partner for production tasks affecting employees;
- Escalate security incidents and vulnerabilities to the vCISO partner per documented procedures.
MUST HAVES
- 3+ years in production support, SRE, NOC, or operations engineering;
- Hands-on AWS experience with EC2/ECS, networking (VPC, security groups, ACLs), and IAM;
- Operational proficiency with PostgreSQL and / or Amazon RDS;
- Incident triage across infrastructure and application layers;
- Track record managing SLAs in a ticketed support environment such as Jira;
- Strong written communication for escalation and post-incident reporting;
- Upper-intermediate English level.
NICE TO HAVES
- Experience with structured incident response such as ITIL or NIST;
- Familiarity with Datadog, CloudWatch, or comparable observability platforms;
- Exposure to AWS data services including Glue, S3, Athena, and EventBridge;
- Basic IaC familiarity with CloudFormation, SAM, or Terraform;
- Background in financial services or regulated environments;
- AWS certification such as SysOps Administrator or Solutions Architect;
- Experience with scripting/automation to reduce manual toil.
PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.
Meet Our Recruitment Process
Application → Coding Challenge → Video Interview → Technical Interview or Hiring Manager Interview
Each step helps us understand your skills and overall fit.
We turn ideas into software that people love. Solutions that drive
business growth. Dedicated engineering & design teams
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Boca Raton, Florida
LinkedIn followers
58,357
AgileEngine is a digital consultancy offering top-1% tech talent across 15+ countries. We’ve helped 300+ clients in 17+ industries — from VC-backed startups to Fortune 500 brands — build software that solves real-world problems and drives measurable impact. Our clients achieve up to 3x higher ROI and 3x faster time-to-hire, with some partnerships spanning 10+ years.
Work with AgileEngine your way. Our flexible engagement models include staff augmentation and end-to-end product delivery, depending on your needs — ensuring faster scaling, seamless collaboration, and AI-enhanced productivity.
What we offer:
• Custom software development – scalable web, mobile, and backend solutions.
• AI & data solutions – GenAI, ML, and analytics for faster, smarter decisions.
• Design solutions – UX/UI consultancy and product design that wows users.
• Quality solutions – QA automation and testing for flawless delivery.
Our impact speaks for itself. AgileEngine has been listed on the Inc. 5000 for nine consecutive years, named among the Top 100 Software Development Companies of 2025 by Techreviewer, and recognized by Clutch as a Top Machine Learning Company.
Ready to build something exceptional? Schedule a free discovery call with our team!
Offices: Boca Raton, Florida, US · Greater São Paulo, BR · Ciudad de México, 00-16, MX · Kyiv, 01000, UA · Kharkiv, 61000, UA
We turn ideas into software that people love. Solutions that drive
business growth. Dedicated engineering & design teams
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Boca Raton, Florida
LinkedIn followers
58,357
AgileEngine is a digital consultancy offering top-1% tech talent across 15+ countries. We’ve helped 300+ clients in 17+ industries — from VC-backed startups to Fortune 500 brands — build software that solves real-world problems and drives measurable impact. Our clients achieve up to 3x higher ROI and 3x faster time-to-hire, with some partnerships spanning 10+ years.
Work with AgileEngine your way. Our flexible engagement models include staff augmentation and end-to-end product delivery, depending on your needs — ensuring faster scaling, seamless collaboration, and AI-enhanced productivity.
What we offer:
• Custom software development – scalable web, mobile, and backend solutions.
• AI & data solutions – GenAI, ML, and analytics for faster, smarter decisions.
• Design solutions – UX/UI consultancy and product design that wows users.
• Quality solutions – QA automation and testing for flawless delivery.
Our impact speaks for itself. AgileEngine has been listed on the Inc. 5000 for nine consecutive years, named among the Top 100 Software Development Companies of 2025 by Techreviewer, and recognized by Clutch as a Top Machine Learning Company.
Ready to build something exceptional? Schedule a free discovery call with our team!
Offices: Boca Raton, Florida, US · Greater São Paulo, BR · Ciudad de México, 00-16, MX · Kyiv, 01000, UA · Kharkiv, 61000, UA