Remote - Bilingual Contact Center Representative - IHA Scheduling Team
United States · Remote Solely
$15/hr–$17/hr
Mid level
Title: Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team Availability: Immediate Hourly Rate: $15-17/hour + PTO & Health Benefits Location: Remote, US Applicants must be eligible to work and…
Skills: Bilingual English and Spanish, Call Center Experience, Outbound Sales, Customer Service, Active Listening
Medical Records Technician (Arecibo, Puerto Rico) 6573
Arecibo, Puerto Rico · Hybrid
Entry level
Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…
Skills: Medical Records Management, Scanning, HIPAA Compliance, Electronic Health Records, Data Organization
Medical Records Technician (San Juan, Puerto Rico) 6572
San Juan, Puerto Rico · Hybrid
Entry level
Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…
Skills: Medical Records Management, Scanning, HIPAA Compliance, Electronic Health Records, Data Organization
Jacksonville, Florida, United States · Remote Solely
Senior
About Advantmed Advantmed is a leading provider of risk adjustment, quality improvement, and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, a…
Jackson, Mississippi, United States · Remote Solely
Senior
About Advantmed Advantmed is a leading provider of risk adjustment, quality improvement, and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, a…
Medical Records Technician (Hidalgo County, TX) - 6568
McAllen, Texas, United States · Hybrid
$18/hr–$21/hr
Entry level
Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…
Skills: Medical Record Management, Data Collection, HIPAA Compliance, Electronic Health Records, Scanning Equipment Operation
Medical Records Technician (Ada County, Idaho) - 6567
Eagle, Idaho, United States · Hybrid
$18/hr–$21/hr
Entry level
Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…
Skills: Medical Records Management, HIPAA Compliance, Electronic Health Records, Data Organization, Scanning Equipment Operation
Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…
Skills: Medical Records Management, HIPAA Compliance, Electronic Health Records, Data Organization, Scanning Equipment Operation
Medical Records Technician (West Palm Beach, FL) 6565
West Palm Beach, Florida, United States · Hybrid
$18/hr–$21/hr
Entry level
Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…
Skills: Medical Records Management, Scanning, HIPAA Compliance, Electronic Health Records, Data Organization
Contact Center Representative (Medical Record Retrieval) 6541
United States · Remote Solely
$13/hr–$14/hr
Entry level
Job Title: Contact Center Representative Department: Record Retrieval, Contact Center Hourly Rate: $13-$14/hr Shift Hours: 08:00 am to 05:00 pm, including break Job Type: Long-term Seasonal role (6+ months) Eligibility: …
Skills: Call Center Operations, Medical Record Retrieval, Bilingual Spanish, Customer Service, MS Office
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$15/hr–$17/hr
Full-time
Paid Time Off, Health Benefits
Posted 2d ago
~40 hrs/week
Remote in United States
Responsibilities
The representative is responsible for handling inbound and outbound calls to schedule no-cost In-home Health Assessments for members. They must address customer needs, resolve complaints, and meet call center metrics while providing high-quality customer support.
Requirements
Candidates must be bilingual in English and Spanish and possess at least 2 years of call center experience. A Windows 11 Pro laptop and high-speed internet are mandatory prerequisites for this remote position.
Full job description
Title: Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team Availability: Immediate Hourly Rate: $15-17/hour + PTO & Health Benefits
Location: Remote, US
Applicants must be eligible to work and perform their job responsibilities within the United States.
A key prerequisite for this role is that the candidate must have a Windows 11 Pro laptop or desktop with video-calling capabilities, along with a high-speed and stable internet connection.
Bilingual proficiency in English and Spanish is mandatory for this role, as the representative will interact with diverse customer populations across both languages.
To help you learn more about the position, including its responsibilities and compensation rate, we have prepared a brief video presentation. You can access the video using the following link: IHA, Contact Center Representative
About Advantmed: www.advantmed.com
Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.
Job Description
Executive Summary
The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment
Experience working in an outbound sales process is a plus
Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction
Good time manager. Ability to multitask and work in a challenging environment
Ready to learn and grow. Go-getter mindset.
Summary
Will be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engagement)
Key Responsibilities:
Answering or making calls to members to book appointments for their no-cost In-home Health Assessments
Learn about and address customer needs, complaints, or other service issues.
Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with customers and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
Making sales or recommendations for products or services that suit client needs better.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
To be available on meetings on camera as and when needed
Adhering to all company policies and procedures.
Additional ad-hoc tasks as assigned by the Call Center Supervisor
Skills
Outgoing personality and sales approach
Solid work history, citing any recognition and promotion
Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
Customer service or other directly related experience is a plus
Ability to collaborate and be a team player
Various software and data entry proficiency, including MS Office
Ability to type 40Wpm, 60Wpm is preferred
Strong communication and time management skills
Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
Honesty and integrity
Bilingual proficiency in English and Spanish is mandatory for this role, as the representative will interact with diverse customer populations across both languages.
Competency
Excellent attendance and work record
Ability to professionally articulate customer call scripts
Exceptional customer service and active listening skills
Ability to empathize and manage personal emotions
Ability to function as an effective team member
Ability to internalize and follow protocols/guidelines
Demonstrate excellent oral and written communication skills; correct spelling is a must
Strong time management skills and decision-making skills
Strong computer skills required
Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.
Related keywords
Healthcare Information ManagementIn-Home Health AssessmentMember EngagementOutbound SalesCustomer ServiceBilingualSpanishEnglishMS WordMS ExcelMS OutlookCall Center MetricsRemote WorkWindows 11 ProAppointment BookingHEDIS
Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Irvine, California
LinkedIn followers
84,657
Advantmed’s mission is to help health plans and providers thrive under value-based care. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including risk adjustment analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, in-home health assessments, and provider education.
Offices: 3161 Michelson Dr, Suite 910, Irvine, California 92612, US
risk adjustmentquality improvementmedical record reviewmedical record codinghealth assessmentsand risk adjustment analyticsHospitalHealth CareElectronic Health Record (EHR)
Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Irvine, California
LinkedIn followers
84,657
Advantmed’s mission is to help health plans and providers thrive under value-based care. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including risk adjustment analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, in-home health assessments, and provider education.
Offices: 3161 Michelson Dr, Suite 910, Irvine, California 92612, US
risk adjustmentquality improvementmedical record reviewmedical record codinghealth assessmentsand risk adjustment analyticsHospitalHealth CareElectronic Health Record (EHR)