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Jobs at Advantmed (Now Hiring) — 48 open

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Remote - Bilingual Contact Center Representative - IHA Scheduling Team

United States · Remote Solely

$15/hr–$17/hr

Mid level

Title: Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team Availability: Immediate Hourly Rate: $15-17/hour + PTO & Health Benefits Location: Remote, US Applicants must be eligible to work and…

Skills: Bilingual English and Spanish, Call Center Experience, Outbound Sales, Customer Service, Active Listening

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Field Nurse Practitioner - Monroe County, IL

Waterloo, Illinois, United States · On-site

Mid level

Nurse Practitioner (1099 / PRN) – In Home Assessments Pay - ~$100 per completed assessment + paid mileageSchedule - Flexible weekdays | No evenings, weekends, or on‑callWork Model - 1099 Independent Contractor (PRN) Desi…

Skills: In-Home Assessments, Risk Adjustment, Patient Care, EMR Systems, Chronic Disease Management

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Medical Records Technician (Arecibo, Puerto Rico) 6573

Arecibo, Puerto Rico · Hybrid

Entry level

Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…

Skills: Medical Records Management, Scanning, HIPAA Compliance, Electronic Health Records, Data Organization

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Medical Records Technician (San Juan, Puerto Rico) 6572

San Juan, Puerto Rico · Hybrid

Entry level

Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…

Skills: Medical Records Management, Scanning, HIPAA Compliance, Electronic Health Records, Data Organization

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Collaborative Physician - Florida

Jacksonville, Florida, United States · Remote Solely

Senior

About Advantmed Advantmed is a leading provider of risk adjustment, quality improvement, and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, a…

Skills: Physician Collaboration, Patient Chart Review, Clinical Consultation, Risk Adjustment, Quality Improvement

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Collaborative Physician - Mississippi

Jackson, Mississippi, United States · Remote Solely

Senior

About Advantmed Advantmed is a leading provider of risk adjustment, quality improvement, and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, a…

Skills: Physician Collaboration, Patient Chart Review, Clinical Consultation, Risk Adjustment, Quality Improvement

Advantmed logoAdvantmed

Field Nurse Practitioner - Canyon County, Idaho

Caldwell, Idaho, United States · On-site

Mid level

Nurse Practitioner (1099 / PRN) – In Home Assessments Pay - ~$100 per completed assessment + paid mileage Schedule - Flexible weekdays | No evenings, weekends, or on‑call Work Model - 1099 Independent Contractor (PRN) De…

Skills: In-Home Assessments, Risk Adjustment, Patient Care, EMR Systems, Chronic Disease Management

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Medical Records Technician (Hidalgo County, TX) - 6568

McAllen, Texas, United States · Hybrid

$18/hr–$21/hr

Entry level

Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…

Skills: Medical Record Management, Data Collection, HIPAA Compliance, Electronic Health Records, Scanning Equipment Operation

Advantmed logoAdvantmed

Medical Records Technician (Ada County, Idaho) - 6567

Eagle, Idaho, United States · Hybrid

$18/hr–$21/hr

Entry level

Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…

Skills: Medical Records Management, HIPAA Compliance, Electronic Health Records, Data Organization, Scanning Equipment Operation

Advantmed logoAdvantmed

Medical Records Technician (Akron, Ohio) 6566

Akron, Ohio, United States · Hybrid

$18/hr–$21/hr

Entry level

Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…

Skills: Medical Records Management, HIPAA Compliance, Electronic Health Records, Data Organization, Scanning Equipment Operation

Advantmed logoAdvantmed

Medical Records Technician (West Palm Beach, FL) 6565

West Palm Beach, Florida, United States · Hybrid

$18/hr–$21/hr

Entry level

Advantmed is hiring enthusiastic Medical Records Technicians! This is a great "foot-in-the-door" position for those looking to be involved in the emerging Healthcare & Technology industry. At Advantmed, our mission is to…

Skills: Medical Records Management, Scanning, HIPAA Compliance, Electronic Health Records, Data Organization

Advantmed logoAdvantmed

Field Nurse Practitioner - Vanderburgh County, IN

Evansville, Indiana, United States · On-site

Mid level

Nurse Practitioner (1099 / PRN) – In‑Home Assessments Pay - ~$100 per completed assessment + paid mileage Schedule - Flexible weekdays | No evenings, weekends, or on‑call Work Model - 1099 Independent Contractor (PRN) De…

Skills: In-Home Assessments, Risk Adjustment, Patient Care, EMR Systems, Chronic Disease Management

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Field Nurse Practitioner - Hood River County, OR

Hood River, Oregon, United States · On-site

$100/hr–$120/hr

Mid level

Nurse Practitioner (1099 / PRN) – In Home Assessments Pay - ~$100-$120 per completed assessment + paid mileageSchedule - Flexible weekdays | No evenings, weekends, or on‑callWork Model - 1099 Independent Contractor (PRN)…

Skills: In-home Assessments, Risk Adjustment, Patient Care, EMR Systems, Chronic Disease Management

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Field Nurse Practitioner - Deschutes County, OR

Bend, Oregon, United States · On-site

$100/hr–$120/hr

Mid level

Nurse Practitioner (1099 / PRN) – In Home Assessments Pay - ~$100-$120 per completed assessment + paid mileageSchedule - Flexible weekdays | No evenings, weekends, or on‑callWork Model - 1099 Independent Contractor (PRN)…

Skills: In-home Assessments, Risk Adjustment, Patient Care, EMR Systems, Chronic Disease Management

Advantmed logoAdvantmed

Field Nurse Practitioner - De Soto, Missouri

De Soto, Missouri, United States · On-site

Mid level

Nurse Practitioner (1099 / PRN) – In Home Assessments Pay - ~$100 per completed assessment + paid mileageSchedule - Flexible weekdays | No evenings, weekends, or on‑callWork Model - 1099 Independent Contractor (PRN) Desi…

Skills: In-Home Assessments, Risk Adjustment, Patient Care, EMR Systems, Chronic Disease Management

Advantmed logoAdvantmed

Field Nurse Practitioner - Franklin County, MO

Washington, Missouri, United States · On-site

Mid level

Nurse Practitioner (1099 / PRN) – In Home Assessments Pay - ~$100 per completed assessment + paid mileageSchedule - Flexible weekdays | No evenings, weekends, or on‑callWork Model - 1099 Independent Contractor (PRN) Desi…

Skills: Patient Care, In-Home Assessments, Risk Adjustment, Chronic Disease Management, EMR Systems

Advantmed logoAdvantmed

Field Nurse Practitioner - Boone County, Missouri

Columbia, Missouri, United States · On-site

Mid level

Nurse Practitioner (1099 / PRN) – In Home Assessments Pay - ~$100 per completed assessment + paid mileage Schedule - Flexible weekdays | No evenings, weekends, or on‑call Work Model - 1099 Independent Contractor (PRN) De…

Skills: In-home Assessments, Risk Adjustment, Patient Care, EMR Systems, Chronic Disease Management

Advantmed logoAdvantmed

Field Nurse Practitioner - Pima County, Arizona

Tucson, Arizona, United States · On-site

Mid level

Nurse Practitioner (1099 / PRN) – In Home Assessments Pay - ~$100 per completed assessment + paid mileageSchedule - Flexible weekdays | No evenings, weekends, or on‑callWork Model - 1099 Independent Contractor (PRN) Desi…

Skills: In-Home Assessments, Risk Adjustment, Patient Care, EMR Systems, Chronic Disease Management

Advantmed logoAdvantmed

Contact Center Representative (Medical Record Retrieval) 6541

United States · Remote Solely

$13/hr–$14/hr

Entry level

Job Title: Contact Center Representative Department: Record Retrieval, Contact Center Hourly Rate: $13-$14/hr Shift Hours: 08:00 am to 05:00 pm, including break Job Type: Long-term Seasonal role (6+ months) Eligibility: …

Skills: Call Center Operations, Medical Record Retrieval, Bilingual Spanish, Customer Service, MS Office

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Field Nurse Practitioner / Physician Assistant - Brown County, Ohio

Georgetown, Ohio, United States · On-site

Mid level

Field Nurse Practitioner / Physician Assistant Pay - ~$100 per completed assessment + paid mileageSchedule - Flexible weekdays | No evenings, weekends, or on‑callWork Model - 1099 Independent Contractor (PRN) Designed fo…

Skills: Patient Care, Physical Examinations, Chronic Disease Management, EMR Documentation, Risk Adjustment Assessments

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Showing 1–20 of 48

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Remote - Bilingual Contact Center Representative - IHA Scheduling Team

Advantmed

United States • Remote Solely

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Mid level

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  • $15/hr–$17/hr
  • Full-time
  • Paid Time Off, Health Benefits
  • Posted 2d ago
  • ~40 hrs/week
  • Remote in United States

Responsibilities

The representative is responsible for handling inbound and outbound calls to schedule no-cost In-home Health Assessments for members. They must address customer needs, resolve complaints, and meet call center metrics while providing high-quality customer support.

Requirements

Candidates must be bilingual in English and Spanish and possess at least 2 years of call center experience. A Windows 11 Pro laptop and high-speed internet are mandatory prerequisites for this remote position.

Full job description

Title: Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team
Availability: Immediate
Hourly Rate: $15-17/hour + PTO & Health Benefits

Location: Remote, US

  • Applicants must be eligible to work and perform their job responsibilities within the United States.
  • A key prerequisite for this role is that the candidate must have a Windows 11 Pro laptop or desktop with video-calling capabilities, along with a high-speed and stable internet connection.

Bilingual proficiency in English and Spanish is mandatory for this role, as the representative will interact with diverse customer populations across both languages.

To help you learn more about the position, including its responsibilities and compensation rate, we have prepared a brief video presentation. You can access the video using the following link: IHA, Contact Center Representative

About Advantmed: www.advantmed.com

Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Job Description

Executive Summary

  • The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment
  • Experience working in an outbound sales process is a plus
  • Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction
  • Good time manager. Ability to multitask and work in a challenging environment
  • Ready to learn and grow. Go-getter mindset.

Summary

  • Will be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engagement)

Key Responsibilities:

  • Answering or making calls to members to book appointments for their no-cost In-home Health Assessments
  • Learn about and address customer needs, complaints, or other service issues.
  • Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with customers and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
  • Making sales or recommendations for products or services that suit client needs better.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • To be available on meetings on camera as and when needed
  • Adhering to all company policies and procedures.
  • Additional ad-hoc tasks as assigned by the Call Center Supervisor

Skills

  • Outgoing personality and sales approach
  • Solid work history, citing any recognition and promotion
  • Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
  • Customer service or other directly related experience is a plus
  • Ability to collaborate and be a team player
  • Various software and data entry proficiency, including MS Office
  • Ability to type 40Wpm, 60Wpm is preferred
  • Strong communication and time management skills
  • Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
  • Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
  • Honesty and integrity
  • Bilingual proficiency in English and Spanish is mandatory for this role, as the representative will interact with diverse customer populations across both languages.

Competency

  • Excellent attendance and work record
  • Ability to professionally articulate customer call scripts
  • Exceptional customer service and active listening skills
  • Ability to empathize and manage personal emotions
  • Ability to function as an effective team member
  • Ability to internalize and follow protocols/guidelines
  • Demonstrate excellent oral and written communication skills; correct spelling is a must
  • Strong time management skills and decision-making skills
  • Strong computer skills required
  • Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
  • Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.

Related keywords

Healthcare Information ManagementIn-Home Health AssessmentMember EngagementOutbound SalesCustomer ServiceBilingualSpanishEnglishMS WordMS ExcelMS OutlookCall Center MetricsRemote WorkWindows 11 ProAppointment BookingHEDIS

About Advantmed

LinkedInVisit site

Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs.

Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Irvine, California
LinkedIn followers
84,657

Advantmed’s mission is to help health plans and providers thrive under value-based care. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including risk adjustment analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, in-home health assessments, and provider education.

Offices: 3161 Michelson Dr, Suite 910, Irvine, California 92612, US

risk adjustmentquality improvementmedical record reviewmedical record codinghealth assessmentsand risk adjustment analyticsHospitalHealth CareElectronic Health Record (EHR)
View all jobs at Advantmed

About Advantmed

LinkedInVisit site

Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs.

Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Irvine, California
LinkedIn followers
84,657

Advantmed’s mission is to help health plans and providers thrive under value-based care. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including risk adjustment analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, in-home health assessments, and provider education.

Offices: 3161 Michelson Dr, Suite 910, Irvine, California 92612, US

risk adjustmentquality improvementmedical record reviewmedical record codinghealth assessmentsand risk adjustment analyticsHospitalHealth CareElectronic Health Record (EHR)
View all jobs at Advantmed

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