Singapore, Singapore · On-site
POSITION SUMMARY The Customer Support Representative (CSR) is the initial point of contact for inbound customer needs. Interacting daily with customers via phone, email, and web, the CSR acts as a representative of the c…
Skills: Customer Support, SAP, Salesforce, Order Entry, Invoicing
Raunheim, Hesse, Germany · On-site
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s …
Skills: Quality control, ISO 9001, Root cause analysis, Failure analysis, SPC
Denver, Colorado, United States · On-site
$165k–$200k/yr
ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Skills: HRIS, SAP SuccessFactors, People analytics, Data governance, Project management
Denver, Colorado, United States · On-site
$165k–$200k/yr
ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Skills: HRIS, SAP SuccessFactors, People analytics, Data governance, Project management
Denver, Colorado, United States · On-site
$180k–$230k/yr
ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Skills: Financial Leadership, Business Partnership, Financial Analysis, FP&A, Financial Modeling
Quezon City, Metro Manila, Philippines · On-site
Position Title: Data Analytics & Privacy Specialist About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers…
Skills: Data analytics, Internal audit, Data privacy, Compliance, Risk assessment
Fort Collins, Colorado, United States · On-site
$130k–$160k/yr
ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Skills: Product management, Product lifecycle management, Market analysis, Competitive analysis, Strategic planning
Eden Prairie, Minnesota, United States · On-site
$120k–$145k/yr
ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Skills: NPI, Quality management, Risk management, DFMEA, PFMEA
Eden Prairie, Minnesota, United States · On-site
$90k–$120k/yr
ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Skills: C programming, Assembly language, Embedded systems, Microcontrollers, Hardware circuit theory
Rosario, Cavite, Philippines · On-site
About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, alo…
Skills: Inventory management, Material planning, Logistics, Shipment planning, Supply chain operations
Vancouver, Washington, United States · On-site
$20/hr–$26/hr
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s …
Skills: Electronic testing, Troubleshooting, Soldering, Electro-mechanical assembly, Component identification
Santa Rosa, Laguna, Philippines · On-site
About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, alo…
Skills: Procurement, Supply chain management, Strategic sourcing, Purchase order management, Supplier performance management
Mexicali Municipality, Baja California, Mexico · On-site
Test Technician to support the testing and validation of products, components, and systems. The ideal candidate will be responsible for executing test procedures, documenting results, and collaborating with engineering a…
Skills: Test procedures, Data analysis, Troubleshooting, Root cause analysis, Technical documentation
Santa Rosa, Laguna, Philippines · On-site
About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, alo…
Skills: Failure analysis, Troubleshooting, Electronic circuits, Digital multimeters, Oscilloscopes
Mexicali Municipality, Baja California, Mexico · On-site
Test Technician to support the testing and validation of products, components, and systems. The ideal candidate will be responsible for executing test procedures, documenting results, and collaborating with engineering a…
Skills: Test procedures, Test equipment operation, Data analysis, Troubleshooting, Root cause analysis
Quezon City, Metro Manila, Philippines · On-site
Program Manager About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control te…
Skills: Project management, New product development, Cross-functional collaboration, Risk mitigation, Issue resolution
Santa Rosa, Laguna, Philippines · On-site
About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, alo…
Skills: Procurement, Supply chain management, Strategic sourcing, Cost analysis, Price negotiation
Fort Collins, Colorado, United States · On-site
$19/hr–$21/hr
ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical application…
Skills: Inventory management, Material handling, Cycle counting, Kitting, Software transactions
Seberang Perai, Penang, Malaysia · On-site
POSITION SUMMARY: Responsible to maintain the production test equipment and transfer the product from AEFC engineering or to other AE manufacture site. The position will provide or update the Product Test Plan, including…
Skills: Labview, Power supply test theory, Electronic circuit troubleshooting, SPC, GR&R
Mexicali Municipality, Baja California, Mexico · On-site
The Quality Control Lead is responsible for overseeing quality control activities within an electronics manufacturing environment to ensure products meet customer specifications, industry standards, and company quality r…
Skills: Quality Control, Team Leadership, Electronics Manufacturing, Root Cause Analysis, 8D
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The Customer Support Representative acts as the primary point of contact for inbound customer needs, managing the full process from quote to invoice. They coordinate with internal departments to resolve issues, maintain accurate records in SAP, and ensure high levels of customer satisfaction.
Candidates must hold a degree in Business Administration or equivalent and possess at least 3 years of experience in a customer-centric environment. Proficiency in CRM systems like SAP or Salesforce and strong communication skills are essential for this role.
POSITION SUMMARY
The Customer Support Representative (CSR) is the initial point of contact for inbound customer needs. Interacting daily with customers via phone, email, and web, the CSR acts as a representative of the customer to the company and use all available resources in order to provide accurate and prompt resolutions to customer issues and an overall positive customer experience.
RESPONSIBILITIES
• Takes responsibility for fully supporting customer from quote to invoice process.
• Coordinates frequently with local and remote AE Field Sales, Product Marketing, Global Support, Accounting, Engineering, or Operations staff in order to navigate the path to resolution of customer issues and enable a postivie customer experience.
• Uses SAP to provide and update delivery schedules, repair quotations and reporting status to the customer.
• Responsible for invoicing and keeping accurate records.
• Uses independent judgment in prioritizing and expediting units and examining warranty claims to produce better quality and speedy turnaround of customer requests.
• Sales Order Entry – Power, Spare Parts, & SFDC: Order Entry process (SAP).
• Service Order Administration – Power & SFDC: Service process (SAP).
• Routine reporting functions: sales open order report, RMA backlog, service reports, and revenue reports.
• Maintains constant communications with customer and is responsive to both internal and external customer needs.
• Executes proper processes for DEMO/EVAL units. This includes record, ship, return, and report on these units.
• Clerical tasks as assigned such as filing tax forms and customer purchase orders on SharePoint site and pulling data for audit purposes.
• Receives and completes requests from customers to ensure customer satisfaction.
• Works with efficiency and effectiveness to handle multiple, time sensitive tasks and meet expectations on metrics.
• Works closely with Export Compliance Department on foreign trade transactions to ensure compliance with government exporting regulations.
• Works as a member of the team by assisting and supporting each member.
• Accomplishes daily tasks reliably and accurately.
• Strives for improved functional proficiency. Identifies improvement opportunities within the group and works to remedy them.
• Occasional travel for training or customer meetings. Travel expectation approximately 10%.
• Other duties and projects are assigned as needed.
QUALIFICATIONS
• Degree in Business Administration or equivalent
• At least 3 years in a customer-centric, time-sensitive environment
• Experience in a customer-centric, time-sensitive environment with ability to manage moderately complex customer situations and issues.
• Previous experience with customer interface including order entry processes, delivery commitments and follow-on communications preferred.
• Experience with CRM and or business operating systems such as SAP, Salesforce.com or equivalent preferred.
• Some technical education or experience in the electronics field preferred.
• Ability to communicate verbally and in writing in an effective, positive, and professional manner with internal and external customers.
• Ability to comprehend, relate, and follow technical product and complex functional/process specifications.
• Effective organizational skills and strong attention to detail.
• Ability to manage and follow-up on competing priorities, conflicts and problems in a demanding, time-sensitive, customer-centric environment.
• Strong computer skills in Microsoft Office (Word, Excel, Outlook), data management, business systems and planning software (SAP preferred).
• Must bring a positive and professional attitude with the ability to manage conflicts.
• Possess a drive to learn more, increase productivity, and provide excellent customer experiences.
• Must have time management skills to work effectively in an organized fashion and provide internal and external customers with prompt follow up.
Precision. Power. Performance. Trust.
Advanced Energy Industries, Inc. is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. Advanced Energy’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial production, medical and life sciences, data center computing, networking and telecommunications. Why be a part of Advanced Energy? At AE, we’re proud to be a global leader in precision power technology. Our products enable innovation in a wide range of industries including semiconductor equipment, industrial, medical, telecommunications, and data center computing. For more than 40 years, we’ve been bringing together the smartest, most passionate minds to deliver cutting-edge solutions for our customers. What you do here makes an impact. Our people are great at what they do, and even better at working together. Our culture thrives on collaboration and our core values are at the heart of everything we do. We are a playground for new ideas. Come shape the future with us by pushing the boundaries of what's possible. At AE, we are powering technology together. For more information about our products, contact [email protected].
Offices: 1595 Wynkoop St, Denver, Colorado 80202, US
Precision. Power. Performance. Trust.
Advanced Energy Industries, Inc. is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. Advanced Energy’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial production, medical and life sciences, data center computing, networking and telecommunications. Why be a part of Advanced Energy? At AE, we’re proud to be a global leader in precision power technology. Our products enable innovation in a wide range of industries including semiconductor equipment, industrial, medical, telecommunications, and data center computing. For more than 40 years, we’ve been bringing together the smartest, most passionate minds to deliver cutting-edge solutions for our customers. What you do here makes an impact. Our people are great at what they do, and even better at working together. Our culture thrives on collaboration and our core values are at the heart of everything we do. We are a playground for new ideas. Come shape the future with us by pushing the boundaries of what's possible. At AE, we are powering technology together. For more information about our products, contact [email protected].
Offices: 1595 Wynkoop St, Denver, Colorado 80202, US
