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Full-time
bachelor degree
Competitive compensation, Pay-for-performance incentive plan, Market-based base pay
Posted 4d ago
Apply by Dec 31
~40 hrs/week
Responsibilities
The Technical Support Manager will lead technical support activities, supervise Technical Support Engineers, and collaborate with sales, marketing, and engineering teams to support global customers. They are responsible for providing product recommendations, conducting technical training, and assisting in product sustaining and troubleshooting.
Requirements
Candidates must hold a Bachelor's degree in Electrical or Electronics and Communications Engineering with at least 8 years of experience in power supply design and application support. Proficiency in circuitry troubleshooting, root cause analysis, and strong communication skills are required, along with the ability to work afternoon and night shifts.
Full job description
Position Title: Technical Support Manager
About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
Responsibilities:
Act as Key technical leader as to work with Sales, Customers, Marketing and Engineering team closely for all AE Products
Prepare Product recommendations by reviewing customer spec/performance requirements, schematics, drawings, plans and related customer documents.
Supervise TSE, and serve Global customers at Call centre via phone, emails and on-line chat for all Advanced Energy products, including technical and selling related queries.
Utilize strong combination of technical and relationship skills to engage with customer, as to position and leverage AE's technology for new opportunities.
Support Engineering on product sustaining for technical and application issues.
Provide Solution selling and product testing, technical information/document to Sales/FAE, distributors and customers
Collaborate and assist Sales/FAEs and Technical Support Engineers globally on common customer programs and issues
Communicate with Marketing, Engineering team on Product and technical knowledge exchange
Support Global Technical Support activities, such as Power Workshop, Trade Show/Exhibition, Power Seminar, Customer Solution day and training.
Provide technical and product training to the distributors and local Sales team.
Qualifications:
BS Electrical or Electronics and Communications Engineering graduate
8 Years in Power Supply Design and Application Support
Experience in Circuitry/Component trouble shooting and root cause analysis
Knowledge of Mechanical and electronic assembly process
Positive and initiative in dealing with challenging works and people
Good sense on teamwork, positive working attitude & sense of responsibility
Strong communication and presentation skills
Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities. We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.
Related keywords
Technical SupportPower Supply DesignSemiconductorIndustrial ManufacturingCircuitryRoot Cause AnalysisMechanical AssemblyElectronic AssemblySolution SellingProduct TestingEngineeringApplication SupportData Privacy ActTechnical TrainingGlobal Support
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Denver, Colorado
LinkedIn followers
84,087
Total funding
$1.6B
Advanced Energy Industries, Inc. is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. Advanced Energy’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial production, medical and life sciences, data center computing, networking and telecommunications.
Why be a part of Advanced Energy?
At AE, we’re proud to be a global leader in precision power technology. Our products enable innovation in a wide range of industries including semiconductor equipment, industrial, medical, telecommunications, and data center computing.
For more than 40 years, we’ve been bringing together the smartest, most passionate minds to deliver cutting-edge solutions for our customers. What you do here makes an impact.
Our people are great at what they do, and even better at working together. Our culture thrives on collaboration and our core values are at the heart of everything we do.
We are a playground for new ideas. Come shape the future with us by pushing the boundaries of what's possible.
At AE, we are powering technology together.
For more information about our products, contact [email protected].
Offices: 1595 Wynkoop St, Denver, Colorado 80202, US
SemiconductorPlasma generatorRF generatorMatchHigh-voltage componentsPower control modulesDC power supplyRF Power SupplyPyrometerslow voltage
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Denver, Colorado
LinkedIn followers
84,087
Total funding
$1.6B
Advanced Energy Industries, Inc. is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. Advanced Energy’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial production, medical and life sciences, data center computing, networking and telecommunications.
Why be a part of Advanced Energy?
At AE, we’re proud to be a global leader in precision power technology. Our products enable innovation in a wide range of industries including semiconductor equipment, industrial, medical, telecommunications, and data center computing.
For more than 40 years, we’ve been bringing together the smartest, most passionate minds to deliver cutting-edge solutions for our customers. What you do here makes an impact.
Our people are great at what they do, and even better at working together. Our culture thrives on collaboration and our core values are at the heart of everything we do.
We are a playground for new ideas. Come shape the future with us by pushing the boundaries of what's possible.
At AE, we are powering technology together.
For more information about our products, contact [email protected].
Offices: 1595 Wynkoop St, Denver, Colorado 80202, US
SemiconductorPlasma generatorRF generatorMatchHigh-voltage componentsPower control modulesDC power supplyRF Power SupplyPyrometerslow voltage