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$1/hr–$3/hr
Full-time
bachelor degree
Employee discounts, Paid time off
Posted 32d ago
~40 hrs/week
Responsibilities
The role serves as the primary point of contact for client accounts to ensure satisfaction, retention, and long-term partnerships. Responsibilities include monitoring account health, resolving escalations, and identifying growth opportunities through upselling.
Requirements
Candidates should have proven experience in client relations or account management with strong communication and organizational skills. A bachelor's degree in Business, Communications, or a related field is preferred.
Full job description
Benefits:
Employee discounts
Paid time off
About the Role:
We are looking for a dynamic and driven Client Relations Manager to join our team in Florham Park, NJ! In this role, you'll be the key connection between our company and our valued clients, ensuring exceptional service and long-lasting partnerships. If you're passionate about building relationships and delivering results, we want to hear from you.
Responsibilities:
Serve as the primary point of contact for client accounts, ensuring satisfaction and retention
Build and maintain strong, long-term client relationships through proactive communication
Identify client needs and collaborate with internal teams to deliver tailored solutions
Resolve client concerns and escalations in a timely and professional manner
Identify upsell and cross-sell opportunities to support business growth
Coordinate onboarding of new clients and ensure smooth transitions
Requirements:
Proven experience in client relations, account management, or a similar customer-facing role
Strong interpersonal and communication skills, both written and verbal
Ability to manage multiple accounts and priorities simultaneously
Problem-solving mindset with a customer-first approach
Proficiency with CRM software and Microsoft Office Suite
Bachelor's degree in Business, Communications, or a related field preferred
Self-motivated, organized, and detail-oriented professional
About Us:
Based in Florham Park, NJ, we are a company committed to delivering outstanding service and innovative solutions to our clients. Our team thrives on collaboration, integrity, and a shared passion for excellence. We pride ourselves on fostering a supportive work environment where employees grow and clients succeed.
Related keywords
Client RelationsAccount ManagementCRMMicrosoft Office SuiteKPIsClient RetentionClient OnboardingUpsellingCross-sellingBusiness GrowthCustomer Service
Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.
Offices: 1 ADP Blvd, Roseland, New Jersey 07068, US · 1100 René-Lévesque Ouest, Montreal, Québec H3B4N4, CA · Viale Giulio Richard 5/A, 20143, Milano, IT · ADP Employer Services GmbH, Frankfurter Straße 227, Neu-Isenburg, 63263, DE · 9 rue de la Gabelle, Carouge, GE 1227, CH
Human Capital ManagementHR BPOPayroll and Tax ServicesPEORetirementTalent ManagementHuman Resource ManagementTax and ComplianceBenefits AdministrationPayment Solutions
Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.
Offices: 1 ADP Blvd, Roseland, New Jersey 07068, US · 1100 René-Lévesque Ouest, Montreal, Québec H3B4N4, CA · Viale Giulio Richard 5/A, 20143, Milano, IT · ADP Employer Services GmbH, Frankfurter Straße 227, Neu-Isenburg, 63263, DE · 9 rue de la Gabelle, Carouge, GE 1227, CH
Human Capital ManagementHR BPOPayroll and Tax ServicesPEORetirementTalent ManagementHuman Resource ManagementTax and ComplianceBenefits AdministrationPayment Solutions