London, England, United Kingdom · Hybrid
$45k–$55k/yr
About the Role This role sits within the OneER part of the team, alongside the wider HR Team. Your specialist area and focus will be all things Employee Relations, providing comprehensive advice and service across the va…
Skills: Employee Relations, UK Employment Law, Case Management, Coaching, Mentoring
London, England, United Kingdom · Hybrid
$65k–$70k/yr
About Us Addison Lee – Giving London Life a Lift Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, couri…
Skills: Commercial Contract Drafting, Contract Negotiation, Legal Risk Mitigation, Data Protection, Regulatory Compliance
London, England, United Kingdom · Hybrid
About Us Addison Lee – Giving London Life a Lift Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, couri…
Skills: Enterprise Application Support, SAP, ITSM, Incident Management, Problem Management
London, England, United Kingdom · On-site
$26k–$27k/yr
About Us Addison Lee – Giving London Life a Lift Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, couri…
Skills: Vehicle Inspection, Customer Service, IT Proficiency, Damage Assessment, Communication Skills
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Manage a high volume of end-to-end employee relations cases including disciplinary, grievance, and performance matters. Provide expert guidance to managers and coach junior HR staff to improve capability in ER case management.
Requires proven experience as an HR Advisor in a fast-paced environment with strong expertise in UK employment law and complex ER cases. A CIPD Level 5 qualification and experience delivering people management training are desirable.
About the Role
This role sits within the OneER part of the team, alongside the wider HR Team. Your specialist area and focus will be all things Employee Relations, providing comprehensive advice and service across the varied departments of Addison Lee. You will also provide frequent coaching and guidance to the business’ managers and senior members of staff on our policies and processes.
Salary
£45,000 – 55,000 (dependent on experience)
Location
This role is a FTC contract for 3-6 months, based at our head office in Paddington with travel to our West Drayton and Liverpool sites once a month/as required (with hybrid working).
Reporting Lines
This role reports to the Senior HR Business Partner
Main Accountabilities
Manage a high volume of Employee Relations cases end-to-end, including disciplinary, grievance, absence management, performance, and workplace investigations
Provide expert advice and guidance to managers on ER issues, ensuring consistency and alignment with company policy and employment law
Lead and support complex and sensitive cases, including investigations and hearings
Ensure all ER cases are handled in a fair, timely, and legally compliant manner
Coach and mentor a HR Advisor (Peterborough-based), developing their capability in ER case management and stakeholder engagement
Coaching and providing support to line managers in building confidence and capability in handling people matters
Data driven and analytic approach to managing ER along with ongoing reporting of key metrics
Maintain accurate documentation and case records, producing reports and insights where required
Identify trends in ER activity and provide recommendations to mitigate risk and improve practices
Collaborate with wider HR teams to ensure a consistent and high-quality HR service
Understand and keep up to date with new employment legislation and to proactively seek out HR initiatives that can be implemented at Addison Lee.
Requirements
Essential:
Proven experience in a HR Advisor or similar role within a fast-paced environment
Strong Employee Relations expertise, with demonstrable experience managing complex cases independently
Solid knowledge of UK employment law and HR best practice
Experience in coaching, mentoring, or developing junior HR colleagues
Excellent communication and influencing skills, with the ability to engage stakeholders at all levels
Strong organisational skills and ability to manage multiple priorities
Professional, pragmatic, and solutions-focused approach
Desirable:
CIPD Level 5 qualification or relevant experience
Experience of delivering people management training workshops
Benefits
Salary of up to £55,000
2 days paid volunteering leave a year
Wellness Program
Cycle to Work Scheme
33 days Annual Leave (incl. bank holidays)
Life Insurance (Death in Service)
Extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets)
Support with Professional Training and Qualifications via Apprenticeships
Season Ticket Loans, Discounted Cabs and Courier services (within London).
Getting London around safely and in style since 1975. For business or leisure, we want all our passengers enjoy an exceptional experience when they travel with Addison Lee. As the capital’s leading passenger car service, we see ourselves as an integral part of the London transport network. We are not just experts in moving people - we have the largest same day courier fleet in London. From parcel collection and delivery, urgent same-day couriers to next day couriers, our dedicated courier fleet of bicycles, cars, motorbikes, and vans are at your service for anything you need to courier; from small parcel collections to bulky deliveries. We’re so certain you won’t find the same high standards anywhere else. Our continuing quality of service is our commitment to you. So, no matter where or how you choose to travel, your journey with Addison Lee is one of life’s great constants. We believe that the most important thing we can do is to protect the safety and wellbeing of our passengers and drivers. Our Safer Journey Initiative makes us the market leader in safety and hygiene and, as our cars operate only for Addison Lee, we can track and maintain the cleanliness of every vehicle across our fleet. Our people matter. Our dedicated team has years of expertise, so we’re always at your service. We take the time to understand our clients’ priorities and challenges, and work with them to deliver tailored solutions to meet their needs. We understand the importance of consistency and reliability in our service - and we never compromise on this.
Offices: 35-37 William Road, London, NW1 3ER, GB · Third Floor, Walkden House, 10 Melton Street, London, NW1 2EB, GB · Unit 1-2, Horton Road, West Drayton, Middlesex UB78BQ, GB · Bridge Lane, Frodsham, Cheshire WA6 7FZ, GB
Getting London around safely and in style since 1975. For business or leisure, we want all our passengers enjoy an exceptional experience when they travel with Addison Lee. As the capital’s leading passenger car service, we see ourselves as an integral part of the London transport network. We are not just experts in moving people - we have the largest same day courier fleet in London. From parcel collection and delivery, urgent same-day couriers to next day couriers, our dedicated courier fleet of bicycles, cars, motorbikes, and vans are at your service for anything you need to courier; from small parcel collections to bulky deliveries. We’re so certain you won’t find the same high standards anywhere else. Our continuing quality of service is our commitment to you. So, no matter where or how you choose to travel, your journey with Addison Lee is one of life’s great constants. We believe that the most important thing we can do is to protect the safety and wellbeing of our passengers and drivers. Our Safer Journey Initiative makes us the market leader in safety and hygiene and, as our cars operate only for Addison Lee, we can track and maintain the cleanliness of every vehicle across our fleet. Our people matter. Our dedicated team has years of expertise, so we’re always at your service. We take the time to understand our clients’ priorities and challenges, and work with them to deliver tailored solutions to meet their needs. We understand the importance of consistency and reliability in our service - and we never compromise on this.
Offices: 35-37 William Road, London, NW1 3ER, GB · Third Floor, Walkden House, 10 Melton Street, London, NW1 2EB, GB · Unit 1-2, Horton Road, West Drayton, Middlesex UB78BQ, GB · Bridge Lane, Frodsham, Cheshire WA6 7FZ, GB
