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The Adcom Group logoThe Adcom Group

Digital Experience Strategist

Cleveland, Ohio, United States · Hybrid

Senior

Digital Experience Strategist Search - Customer Experience - Marketing Automation Why This Role Exists The way people discover, evaluate, and engage with brands is changing rapidly. Our clients need more than specialists…

Skills: SEO, AI Search, Marketing Automation, CRM, Lifecycle Marketing

The Adcom Group logo

Digital Experience Strategist

The Adcom Group

Cleveland, Ohio, United States • Hybrid

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SeniorHybrid · 5 days in office

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  • Full-time
  • Posted 20d ago
  • ~40 hrs/week

Responsibilities

Act as a trusted advisor to clients by developing digital roadmaps and conducting audits across search, customer experience, and marketing automation. Translate technical concepts into business recommendations and partner with internal teams to ensure effective implementation.

Requirements

Requires a strong foundation in SEO, digital experience, or marketing automation with the ability to communicate with both technical teams and clients. Proficiency with tools like HubSpot, Salesforce, GA4, and SEMrush is preferred.

Full job description

Digital Experience Strategist

Search - Customer Experience - Marketing Automation

Why This Role Exists

The way people discover, evaluate, and engage with brands is changing rapidly. Our clients need more than specialists. They need trusted advisors who understand how digital experiences work together to solve real business problems. The Digital Experience Strategist brings expertise in search, customer experience, and marketing automation to help clients make smarter decisions, connect digital capabilities, and create measurable business outcomes.

What You'll Do

Advise

  • Serve as a trusted advisor on search, websites, customer journeys, and marketing automation.
  • Translate technical concepts into practical business recommendations.
  • Help clients make confident digital decisions.

Recommend

  • Conduct digital assessments, audits, and opportunity analyses.
  • Develop practical roadmaps that improve discoverability, customer experience, and lead generation.
  • Present recommendations to clients and internal teams.

Support

  • Partner with internal teams to ensure recommendations are implemented effectively.
  • Jump into the work when needed to troubleshoot issues, validate strategy, or help move projects forward.
  • Balance strategic thinking with a willingness to be hands-on when clients or the team need it.

Learn

  • Stay current on search, AI, and marketing technology.
  • Share new thinking with clients and internal teams.





What You'll Bring

Expertise

  • SEO
  • AI Search (AEO/GEO)
  • Marketing Automation
  • CRM & Lifecycle Marketing

Working Knowledge

  • Website Strategy
  • UX
  • Digital Analytics
  • Content Strategy
  • Conversion Optimization
  • CMS Platforms
  • Web Development Processes

Experience with HubSpot, Salesforce Marketing Cloud, Marketo, GA4, Google Search Console, SEMrush, Screaming Frog, WordPress, or similar platforms is preferred.

What Success Looks Like

  • Clients trust your recommendations.
  • Internal teams involve you early because your perspective improves the work.
  • Search, websites, and marketing automation work together as connected strategies.
  • You simplify technical complexity into practical business guidance.
  • You help keep the agency ahead of what's next.

The Right Person

  • Curious, collaborative, and confident.
  • Strong foundation in search, digital experience, or marketing automation.
  • Comfortable speaking with both technical teams and clients.
  • Enjoys solving business problems more than managing platforms.
  • Continuously learning and bringing new ideas forward.

*Please note that this role is in-office 5 days a week for the first 6-months. After the 6-months, hybrid schedule.

Related keywords

SEOAEOGEOMarketing AutomationCRMLifecycle MarketingUXDigital AnalyticsConversion OptimizationCMSHubSpotSalesforce Marketing CloudMarketoGA4Google Search ConsoleSEMrush

About The Adcom Group

LinkedInVisit site

Integrated thinking that drives results.

Industry
Advertising Services
Company size
51-200 employees
Founded
1989
Headquarters
Cleveland, Ohio
LinkedIn followers
9,180

The Adcom Group transforms brands through data-driven campaigns that deliver measurable growth. Our 140+ strategists, creatives, and analysts develop comprehensive marketing programs that span digital advertising, merchandising, content creation, performance optimization, and more, to transform marketing spend into profitable returns. What sets us apart is our integrated approach that connects every touchpoint in your customer journey. We combine creative storytelling with rigorous analytics, ensuring campaigns work seamlessly across channels to drive both engagement and bottom-line impact. Whether launching new products, expanding market share, or maximizing the value of existing customers, we create cohesive marketing solutions tailored to your specific growth goals. Founded in 1989 in Cleveland's vibrant Flats district, we've maintained our entrepreneurial spirit while scaling our expertise. From our roots as a creative startup to becoming a full-service growth partner, we've consistently invested in emerging talent and cutting-edge technology to stay ahead of industry shifts. Ready to accelerate your growth? Let's build something remarkable together.

Offices: 1468 W 9TH ST, Ste 600, Cleveland, Ohio 44113-1811, US

Competitive Analysis and Market ResearchCustomer Journey MappingAudience Segmentation and Persona DevelopmentBrand IdentityBrand MessagingDemand Generation StrategyCampaign and Program Data StrategyCreative and Content StrategyCopywritingMerchandising
View all jobs at The Adcom Group

About The Adcom Group

LinkedInVisit site

Integrated thinking that drives results.

Industry
Advertising Services
Company size
51-200 employees
Founded
1989
Headquarters
Cleveland, Ohio
LinkedIn followers
9,180

The Adcom Group transforms brands through data-driven campaigns that deliver measurable growth. Our 140+ strategists, creatives, and analysts develop comprehensive marketing programs that span digital advertising, merchandising, content creation, performance optimization, and more, to transform marketing spend into profitable returns. What sets us apart is our integrated approach that connects every touchpoint in your customer journey. We combine creative storytelling with rigorous analytics, ensuring campaigns work seamlessly across channels to drive both engagement and bottom-line impact. Whether launching new products, expanding market share, or maximizing the value of existing customers, we create cohesive marketing solutions tailored to your specific growth goals. Founded in 1989 in Cleveland's vibrant Flats district, we've maintained our entrepreneurial spirit while scaling our expertise. From our roots as a creative startup to becoming a full-service growth partner, we've consistently invested in emerging talent and cutting-edge technology to stay ahead of industry shifts. Ready to accelerate your growth? Let's build something remarkable together.

Offices: 1468 W 9TH ST, Ste 600, Cleveland, Ohio 44113-1811, US

Competitive Analysis and Market ResearchCustomer Journey MappingAudience Segmentation and Persona DevelopmentBrand IdentityBrand MessagingDemand Generation StrategyCampaign and Program Data StrategyCreative and Content StrategyCopywritingMerchandising
View all jobs at The Adcom Group

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