Montreal, Quebec, Canada · On-site
Company Description Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analys…
Skills: People Management, ERP Support, Technical Troubleshooting, Case Management, Escalation Management
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Lead and develop a team of Application Support Engineers while overseeing day-to-day operations and case assignments. Provide advanced technical support for complex ERP issues and collaborate with cross-functional teams to improve product quality.
Requires a Bachelor's degree and over 5 years of experience supporting ERP solutions in Manufacturing, Supply Chain, or Distribution. Must have at least 3 years of people management experience leading technical support or consulting teams.
Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us.
Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.
Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.
The Manager, Application Support is a member of the Acumatica Application Support organization and reports directly to the Director of Application Support. This role combines technical expertise with people leadership, dedicating approximately 30% of time to providing advanced technical support to Acumatica customers and partners, while leading a team of Support Engineers to deliver exceptional customer service and operational excellence.
The successful candidate will possess strong leadership, communication, coaching, prioritization, and conflict-resolution skills, along with a proven ability to drive team performance and customer satisfaction in a fast-paced environment.
Key Responsibilities
Team Leadership & Operations
Technical Support & Escalation Management
Process Improvement & Collaboration
Required Qualifications
Preferred Qualifications
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Acumatica Cloud ERP is a comprehensive business management solution designed for today's digital economy. Born in the cloud, it fosters connected, collaborative work environments. Tailored explicitly for small and mid-market companies, Acumatica's flexibility, customer-friendly practices, and industry-specific functionality empower businesses to adapt to rapid market changes and seize control of their future.
Offices: 3075 112th Ave NE, Suite #200, Bellevue, Washington 98004, US · 1800 Avenue McGill Collège, Suite 410, Montreal, Quebec H3A 3J6, CA · 50 Broadway, Suite 1, 7th Floor, London, England SW1H 0BL, GB · Havelock Road, Level 24, Mireka Towers, No.324/9, Colombo, Western Province, LK · 142 Sukhumvit Road, Two Pacific Place, 23rd Fl, Khlong Toei, Bangkok City 10110, TH
Acumatica Cloud ERP is a comprehensive business management solution designed for today's digital economy. Born in the cloud, it fosters connected, collaborative work environments. Tailored explicitly for small and mid-market companies, Acumatica's flexibility, customer-friendly practices, and industry-specific functionality empower businesses to adapt to rapid market changes and seize control of their future.
Offices: 3075 112th Ave NE, Suite #200, Bellevue, Washington 98004, US · 1800 Avenue McGill Collège, Suite 410, Montreal, Quebec H3A 3J6, CA · 50 Broadway, Suite 1, 7th Floor, London, England SW1H 0BL, GB · Havelock Road, Level 24, Mireka Towers, No.324/9, Colombo, Western Province, LK · 142 Sukhumvit Road, Two Pacific Place, 23rd Fl, Khlong Toei, Bangkok City 10110, TH
