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Part-time
401(k), Employee Assistance Program (EAP), Growth Opportunities, Ongoing Learning And Training, Free Game Play, Employee Discounts
Posted 2d ago
~40 hrs/week
Responsibilities
Guide players through check-in and support them during gameplay to ensure a world-class experience. Maintain the facility through cleaning, equipment touch-ups, and inventory management.
Requirements
Candidates should have 1 year of customer service experience and be available to work flexible shifts including evenings, weekends, and holidays. Must be physically capable of lifting 50 lbs and standing for extended periods.
Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.
You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience.
The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.
This job posting is for an existing vacancy. This is a part-time, permanent position at our Tustin store located at 2403 Park Avenue, Tustin, CA. 92782.
Responsibilities/Accountabilities
Game Facilitation
Be professional in thought, language, and action
Exemplify excellence in facilitation, giving customers a great experience
Brief new groups thoroughly but concisely prior to the start of their experience
Observe customers in the gaming area and provide an explanation, if necessary
Participating with customers in games if needed to ensure customers have an excellent experience
Monitor and be attentive to game play, giving timely aid as necessary
Handle any malfunctions with support of leader
Maintain a clean and comfortable work environment
Check-In Facilitation
Warmly greet customers when entering or leaving establishment
Verify appointment times and explain the check-in process
Handle debit, credit, or gift card transactions with customers
Issue receipts, and wristbands
Answer customer inquiries and involve a leader if the answer is not sufficient
Facility Maintenance
Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
Painting around the main facility, as needed
Aiding Team Lead in checking inventory of merchandise
Resetting and disinfecting wristbands
Cleaning and disinfecting available lockers and lounge
Notifying leader immediately of game failures or malfunctions
Touching up equipment; gluing props, and other unskilled tasks
Working Environment 🏢
Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
Must be comfortable working in an environment with bright flashing lights, loud music, and fog
Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)
Qualifications ✔️
1 year of customer service experience is considered an asset
Must be flexible and available to work evenings, weekends, and holidays
Strong communication skills, multi-tasking, and time management skills
Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
Perks That Power Our People 🪙
Competitive wage with incremental pay increase
401(k)
Employee assistance program (EAP)
Level up your career with growth opportunities
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact[email protected]which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Related keywords
Game FacilitationStore OperationsCustomer ExperiencePoint Of SaleFacility MaintenanceInventory ManagementPPEHospitalityEntertainmentRetail
Creating next-level entertainment around the world.
Industry
Entertainment Providers
Company size
201-500 employees
Founded
2019
Headquarters
Winnipeg, Manitoba
LinkedIn followers
6,237
Total funding
$53M
Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.
Offices: 3338 Portage Ave, Winnipeg, Manitoba R3K 0W8, CA · 25 Peel Centre Drive Unit 1 Brampton, ON L6T 3R5, Brampton, Ontario L6T 3R5, CA · 2030 Appleby Line, Burlington, Ontario L7L 6M6, CA · Unit 146-1322 Macleod Trail SE Canyon Meadows Centre Calgary, Calgary , Alberta T2J 7C6, CA · 1949 98 St NW, Edmonton, Alberta T6N 1L5, CA
Media and EntertainmentDigital EntertainmentGaming
Creating next-level entertainment around the world.
Industry
Entertainment Providers
Company size
201-500 employees
Founded
2019
Headquarters
Winnipeg, Manitoba
LinkedIn followers
6,237
Total funding
$53M
Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.
Offices: 3338 Portage Ave, Winnipeg, Manitoba R3K 0W8, CA · 25 Peel Centre Drive Unit 1 Brampton, ON L6T 3R5, Brampton, Ontario L6T 3R5, CA · 2030 Appleby Line, Burlington, Ontario L7L 6M6, CA · Unit 146-1322 Macleod Trail SE Canyon Meadows Centre Calgary, Calgary , Alberta T2J 7C6, CA · 1949 98 St NW, Edmonton, Alberta T6N 1L5, CA
Media and EntertainmentDigital EntertainmentGaming