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Jobs at ACT Entertainment (Now Hiring) — 8 open

ACT Entertainment logoACT Entertainment

Service Technician II

Cincinnati, Ohio, United States · On-site

$22/hr–$26/hr

Entry level$117M raised

Service Technician II ACT ENTERTAINMENT JOB DESCRIPTION DEPARTMENT: Technical Services FLSA: Non-Exempt REPORTS TO: Service Manager LOCATION: Cincinnati, OH SUMMARY: This position is responsible for providing exceptional…

Skills: Electronics repair, Mechanical repair, Quality control, Customer support, CRM software

ACT Entertainment logoACT Entertainment

Inventory & Cost Accounting Manager

United States · Remote OK

$90k–$100k/yr

Senior$117M raised

Inventory & Cost Accounting Manager Job Description ACT Entertainment Department: Finance Employment Type: Exempt Reports To: Chief Financial Officer Location: Remote ACT Entertainment has been in business for over 40 ye…

Skills: Inventory Accounting, Cost Accounting, Financial Reporting, U.S. GAAP, ERP Systems

ACT Entertainment logoACT Entertainment

Production Operative, tvONE

Thanet, England, United Kingdom · On-site

Entry level$117M raised

Production Operative Job Description ACT Entertainment Department: Production Employment Type: Full-Time Reports To: Production Team Leader Location: Margate, U.K. tvONE, a division of ACT Entertainment, has shaped the f…

Skills: Electronics Assembly, Soldering, Lean Principles, Quality Assurance, Hand-Eye Coordination

ACT Entertainment logoACT Entertainment

Braiding Operator

Leominster, Massachusetts, United States · On-site

Entry level$117M raised

BRAIDING OPERATOR JOB DESCRIPTION EMPLOYER: A.C.T. Entertainment FLSA: NON-EXEMPT DEPARTMENT: Braiding REPORTS TO: Shift Supervisor EFFECTIVE DATE: May 29, 2024 SUMMARY: This position is responsible for setting up and op…

Skills: Machine Operation, Quality Control, Troubleshooting, Preventative Maintenance, Micrometer Usage

ACT Entertainment logoACT Entertainment

Sales & Operations Assistant

Leominster, Massachusetts, United States · On-site

$22/hr–$25/hr

Mid level$117M raised

Sales & Operations Assistant ACT ENTERTAINMENT JOB DESCRIPTION DEPARTMENT: Operations FLSA: Non-Exempt REPORTS TO: Engineer EFFECTIVE DATE: Oct. 15, 2025 SUMMARY: This position is responsible for assisting with the day-t…

Skills: Administrative Support, Quality Control, Customer Service, Billing and Invoicing, ERP Systems

ACT Entertainment logoACT Entertainment

QC Inspector

Leominster, Massachusetts, United States · On-site

$18/hr–$22/hr

Entry level$117M raised

IN-PROCESS (QC) INSPECTOR ACT ENTERTAINMENT JOB DESCRIPTION DEPARTMENT: Quality Control FLSA: NON-EXEMPT REPORTS TO: QC Supervisor EFFECTIVE DATE: May 29, 2024 SUMMARY: This position is responsible for testing and verify…

Skills: Quality Control, In-process Inspection, Measurement Tools, Blueprint Reading, OSHA Safety Compliance

ACT Entertainment logoACT Entertainment

Warehouse Coordinator- Ambersphere

Greater London, England, United Kingdom · On-site

$28k–$32k/yr

Mid level$117M raised

Warehouse Coordinator Job Description Ambersphere DEPARTMENT: Warehouse STATUS: Full-Time: REPORTS TO: Director of Global Operations LOCATION: London, Acton (on-site) SCHEDULE: Mon-Fri, 8:30am-5.00pm About Ambersphere: A…

Skills: Warehouse Operations, Inventory Management, Barcode Scanning, Shipping And Logistics, Microsoft Office

ACT Entertainment logoACT Entertainment

Fabricator

Jackson, Missouri, United States · On-site

Entry level$117M raised

Fabricator Job Description ACT Entertainment Department: Shop Employment Type: Full-Time Non-Exempt (Hourly) Reports To: Director of Operations Location: Jackson, MO ACT Entertainment has been in business for over 40 yea…

Skills: Metal Fabrication, Technical Drawing Interpretation, Punching and Die Setup, Sanding, Power Tool Operation

ACT Entertainment logo

Service Technician II

ACT Entertainment

Cincinnati, Ohio, United States • On-site

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  • $22/hr–$26/hr
  • Full-time
  • high school
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Service Technician II is responsible for diagnosing and repairing electronic and mechanical equipment while maintaining quality control standards. They also provide customer support via CRM and manage inventory and repair records.

Requirements

Candidates must have at least a high school diploma or GED and a minimum of one year of experience in live event production or electronics maintenance. Proficiency with diagnostic tools and the ability to read circuit diagrams are essential.

Full job description

Service Technician II

ACT ENTERTAINMENT

JOB DESCRIPTION 

 

DEPARTMENT: Technical Services                                                                                                                           FLSA: Non-Exempt

REPORTS TO: Service Manager                                                                                                                                                                              LOCATION: Cincinnati, OH

 

SUMMARY: This position is responsible for providing exceptional service and repair for the ACT product lines while upholding quality standards.

 

DUTIES AND RESPONSIBILITIES:

  • Provide service for assigned ACT product lines.
  • Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement.
  • Quality control for new and demo equipment needed for the sales team.
  • Quality control for equipment that has been repaired or serviced.
  • Provide basic customer support via CRM system.
  • Prioritize equipment repairs, keeping customers & stakeholders informed on repair status.
  • Maintain proper records related to labor performed and inventory management.
  • Ensure a clean, organized, and safe work environment.
  • Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

  • This job has no supervisory responsibilities.

 

QUALIFICATIONS:

  • High school diploma, GED, or previous experience.
  • Minimum 1 year of previous experience in live event production involving fixture or electronics installation, maintenance or repair, or minimum 6 months as Service Technician I at ACT Entertainment.
  • Proficiency in computer software (Windows, Microsoft Office).
  • Problem solving abilities, able to troubleshoot in order to diagnose and repair
  • Proficiency with the use of diagnostic and repair tools such as multimeter, oscilloscope, DMX tester, soldering equipment.
  • Attention to detail to ensure parts are installed correctly and maintained to high-quality standards.
  • Ability to multi-task and work effectively in a team-oriented environment.
  • Ability to read circuit diagrams.
  • Ability to self-manage time and projects but also work well with a team.
  • Strong communication skills, with the ability to interact professionally and courteously with customers and colleagues.
  • Willingness to work flexible hours, including nights and/or weekends as needed.

TRAVEL REQUIREMENTS:

  • Ability to travel up to 10%, within the US and Canada, as required by the role, dependent upon customer support and training needs. 
  • Must have or be able to obtain a valid passport and driver’s license.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Occasionally required to stand.
  • Occasionally required to walk.
  • Continually required to utilize hand and finger dexterity.
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl.
  • Occasionally works near moving mechanical parts.
  • While performing the duties of this job, the noise level in the work environment is usually quiet.
  • The employee must lift and/or move up to 50 pounds.

 

COMPANY VALUES:

  • Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers. 
  • Do the Right Thing, always: Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. 
  • Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience. 
  • Contribute to Profit: We’re in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
  • Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
  • Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
  • Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
  • Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day. 

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Mon-Fri: 8am-5pm with one hour lunch

Related keywords

Service TechnicianElectronicsMechanicalQuality ControlCRMTroubleshootingMultimeterOscilloscopeDMXSolderingCircuit DiagramsInventory ManagementLive Event ProductionWindowsMicrosoft OfficeTechnical Services

About ACT Entertainment

LinkedInVisit site

Your Creativity is Our Passion

Industry
Entertainment Providers
Company size
201-500 employees
Headquarters
Jackson, Missouri
LinkedIn followers
6,119
Total funding
$117M

ACT Entertainment enhances live experiences by discovering, developing, and delivering products that create value for our customers while supporting our products with industry-leading service and education. For more information call 844-996-0884

Offices: 3581 Larch Ln, Jackson, Missouri 63755, US · 2313 North Valley St., Burbank, CA 91505, US · 122 John Street, Hackensack, NJ 07601, US · 3250 Ridgeway Dr., Unit 14, Mississauga, Ontario L5L 5Y6, CA

Entertainment LightingControlRiggingSpecial EffectsMoving Lightsand TrussAudioElectronicsLightingEvents
View all jobs at ACT Entertainment

About ACT Entertainment

LinkedInVisit site

Your Creativity is Our Passion

Industry
Entertainment Providers
Company size
201-500 employees
Headquarters
Jackson, Missouri
LinkedIn followers
6,119
Total funding
$117M

ACT Entertainment enhances live experiences by discovering, developing, and delivering products that create value for our customers while supporting our products with industry-leading service and education. For more information call 844-996-0884

Offices: 3581 Larch Ln, Jackson, Missouri 63755, US · 2313 North Valley St., Burbank, CA 91505, US · 122 John Street, Hackensack, NJ 07601, US · 3250 Ridgeway Dr., Unit 14, Mississauga, Ontario L5L 5Y6, CA

Entertainment LightingControlRiggingSpecial EffectsMoving Lightsand TrussAudioElectronicsLightingEvents
View all jobs at ACT Entertainment

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