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Jobs at Achēv (Now Hiring) — 10 open

Achēv logoAchēv

Casual Help Desk Agent

Mississauga, Ontario, Canada · On-site

$24/hr–$24/hr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: Customer Service, Troubleshooting, Problem Solving, Time Management, Multitasking

Achēv logoAchēv

Administrative Assistant

Mississauga, Ontario, Canada · Hybrid

$26/hr–$26/hr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: Administrative Support, Data Entry, Database Management, Record Keeping, Microsoft Office Suite

Achēv logoAchēv

Language Assessor, Mississauga

Mississauga, Ontario, Canada · Hybrid

$61k–$61k/yr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: Language Assessment, CLB Standardized Testing, Adult ESL Teaching, Needs Assessment, Client Referral

Achēv logoAchēv

Facilitator and Outreach Liaison

Mississauga, Ontario, Canada · Hybrid

$62k–$62k/yr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: Workshop Facilitation, Community Outreach, Participant Recruitment, Public Speaking, Entrepreneurship Support

Achēv logoAchēv

Help Desk Agent, NLATS

Mississauga, Ontario, Canada · On-site

$31k–$31k/yr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: Customer Service, Troubleshooting, Problem Solving, Time Management, Multitasking

Achēv logoAchēv

Client Engagement Manager, IT

Mississauga, Ontario, Canada · On-site

$80k–$80k/yr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: B2B Sales, Consultative Selling, Account Management, Lead Generation, CRM Tools

Achēv logoAchēv

Administrative Assistant

Brampton, Ontario, Canada · On-site

$47k–$47k/yr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: Administrative Skills, MS Office, Customer Service, Written Communication, Verbal Communication

Achēv logoAchēv

Junior Proposal Writer & Operations Support

Hybrid

$55k–$55k/yr

Entry level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: Proposal Writing, Grant Application, Administrative Support, Research, Data Entry

Achēv logoAchēv

Employer Liaison, CPMP

Mississauga, Ontario, Canada · On-site

$56k–$56k/yr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: B2B Sales, Agency Recruitment, Account Management, Candidate Matching, Career Coaching

Achēv logoAchēv

Team Lead, Don Mills

Toronto, Ontario, Canada · Hybrid

$59k–$59k/yr

Mid level

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve thei…

Skills: Job Search Facilitation, Career Coaching, Case Management, Peer Leadership, Onboarding

Achēv logo

Casual Help Desk Agent

Achēv

Mississauga, Ontario, Canada • On-site

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Mid level

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  • $24/hr–$24/hr
  • Temporary
  • high school
  • Posted 2d ago
  • Apply by Aug 1
  • ~40 hrs/week

Responsibilities

The Help Desk Agent provides front-line technical support and assistance to assessors and users of the CLBPA platform. Responsibilities include managing email correspondence, tracking help desk tickets, and contributing to statistical reports.

Requirements

Candidates must have a minimum of a Grade 12 education and at least two years of customer service experience. Proficiency in MS Office and the ability to work a flexible schedule, including evenings and Saturdays, is required.

Full job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

 

Join us in helping diverse Canadians and newcomers achieve their full potential!
 

Achev’s latest Impact Report: www.Achev.ca

Job Title: Help Desk Agent, LATS

Employee Type: Casual

 

SUMMARY: The CLBPA is a comprehensive CLB-based language assessment with in-person and online processes designed for placement of eligible learners into government-funded language training classes. The CLBPA replaces the older tools as the main language assessment used across Canada.
Under the direction of the Project Coordinator, the Help Desk Agent will provide timely support services to assessors and online users on the CLBPA platform. The role requires good listening skills and the ability to troubleshoot and find solutions to problems in a fast-paced environment.

 

DUTIES & RESPONSIBILITIES

  • Provide front line assistance on the CLBPA Help Desk
  • Handle day-to-day correspondence with assessors and online users via email
  • Respond to email and help desk tickets within 1 business day
  • Refer technical inquires to the IT team
  • Update and maintain the help desk log
  • Follow all procedures and protocols
  • Anticipate potential challenges and work with the team to find solutions
  • Track tickets submitted via CLBPA platform
  • Contribute to statistical reports as requested by the Project Coordinator
  • Undertake other duties as assigned by the Project Coordinator

 

QUALIFICATIONS

  • Minimum Grade 12 Education required, post-secondary education preferred
  • Minimum two years of experience in a customer service capacity
  • Oral and written fluency in English required
  • Familiarity with the CLBPA platform and ability to learn new processes on the dashboard
  • Understanding of help desk functions and flow
  • Customer-service oriented and able to use good judgement
  • Demonstrated ability to prioritize work based on incoming requests
  • Problem-solving skills and ability to multitask
  • Excellent time management skills
  • Adaptable and able to work independently as well as in a team environment
  • Proficiency in MS Office, video conferencing, internet research
  • Ability to work a flexible schedule depending on project needs, primarily evenings and Saturdays

 

Hourly Rate: $24.74

This is a current vacancy. Please note that we use AI tools in our application screening process.  All hiring decisions involve human review.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

Related keywords

CLBPAHelp DeskCustomer ServiceLanguage AssessmentTechnical SupportMS OfficeTicket TrackingDashboardTroubleshootingLATS

About Achēv

LinkedInVisit site

Achieve Your Full Potential

Industry
Non-profit Organization Management
Company size
201-500 employees
Headquarters
Mississauga, Ontario
LinkedIn followers
23,221

Achēv is a leading charitable organization that delivers employment, settlement, language, women, youth and technology solutions services in the GTA, throughout Canada and abroad, that is committed to creating faster paths to prosperity for clients. Each year, our dedicated team of 500 staff serves over 100,000 clients through virtual services and multiple in-person locations across the Greater Toronto Area. We are committed to making a positive and lasting difference in the diverse communities we serve.

Offices: 90 Burnhamthorpe Rd W, Suite 210, Mississauga, Ontario L5B 3C3, CA

Employment Services Newcomer Services Youth Services Language Services career coachingand language assessmentCorporate TrainingNon ProfitRecruiting
View all jobs at Achēv

About Achēv

LinkedInVisit site

Achieve Your Full Potential

Industry
Non-profit Organization Management
Company size
201-500 employees
Headquarters
Mississauga, Ontario
LinkedIn followers
23,221

Achēv is a leading charitable organization that delivers employment, settlement, language, women, youth and technology solutions services in the GTA, throughout Canada and abroad, that is committed to creating faster paths to prosperity for clients. Each year, our dedicated team of 500 staff serves over 100,000 clients through virtual services and multiple in-person locations across the Greater Toronto Area. We are committed to making a positive and lasting difference in the diverse communities we serve.

Offices: 90 Burnhamthorpe Rd W, Suite 210, Mississauga, Ontario L5B 3C3, CA

Employment Services Newcomer Services Youth Services Language Services career coachingand language assessmentCorporate TrainingNon ProfitRecruiting
View all jobs at Achēv

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