Beloit, Wisconsin, United States · On-site
Description About the Position: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, w…
Skills: Customer Training, Customer Success, CRM Software, Coaching, Verbal Communication
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The Customer Success Trainer is responsible for onboarding and training new and existing customers on the AccuLynx CRM platform to improve their business success. This includes partnering with clients to integrate their workflows and administering third-party application integrations.
Candidates should have a high school or associate degree in an IT-related field, with prior experience in customer service and training. Strong communication skills and a passion for technology are essential, while experience in roofing or construction is preferred.
Description
About the Position:
AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.
AccuLynx is actively seeking a Customer Success Trainer to join us in our Beloit, WI offices! The Customer Success Trainer will report to our Director of Account Services and will be responsible for training new and existing customers on how to see greater success in their business using AccuLynx’s powerful CRM tools. This role will also serve as a key partner with our customers as they transition from their current processes to AccuLynx’s platform. Most companies who start with AccuLynx will go through as many as 4 one-on-one meetings with one of our training staff so this role is considered a critical extension of both the Sales and Support teams here at AccuLynx.
What You Will Do:
AccuLynx’s success as the #1 business management software for roofing contractors over the past 11 years is thanks to us investing in our employees, maintaining company values and focusing on a strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our company’s inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customer’s expectations. Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work Certified™ organization, with 90% of our employees naming AccuLynx as a great place to work.
We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in AccuLynx's mission promotes a culture of collaboration, innovation and fun. We have built a benefits program to match the strength of our team. This program includes:
Position is based in Beloit, WI. Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.
AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
Requirements
Required Qualifications:
Preferred Qualifications:
Business management software for roofing contractors
AccuLynx is the roofing industry’s first cloud-based software application designed to help contractors manage and grow their business. It’s packed with powerful features and easy-to-use tools that help streamline a roofing company’s processes, grow their profits and provide superior customer service. With AccuLynx, roofing contractors can manage every aspect of their business from a single application. For more information, please visit www.accuLynx.com.
Offices: 705 3rd St, Beloit, Wisconsin 53511, US · 141 W Jackson Blvd, Chicago, Illinois 60604, US
Business management software for roofing contractors
AccuLynx is the roofing industry’s first cloud-based software application designed to help contractors manage and grow their business. It’s packed with powerful features and easy-to-use tools that help streamline a roofing company’s processes, grow their profits and provide superior customer service. With AccuLynx, roofing contractors can manage every aspect of their business from a single application. For more information, please visit www.accuLynx.com.
Offices: 705 3rd St, Beloit, Wisconsin 53511, US · 141 W Jackson Blvd, Chicago, Illinois 60604, US
