AbbottMadison, Wisconsin, United States · On-site
$78k–$156k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: People leadership, Customer support, Exception handling, Performance management, Quality assurance
AbbottMaidenhead, England, United Kingdom · On-site
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Full Cycle Recruiting, Direct Sourcing, Stakeholder Management, Candidate Assessment, Market Research
AbbottLima, Lima, Peru · On-site
JOB DESCRIPTION: Acerca de Abbott Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas. Siempre estamos mirando hacia el futuro, anticipando cambios en la cien…
Skills: Sales strategy, Team leadership, Commercial management, Strategic planning, Market analysis
AbbottHouston, Texas, United States · Remote OK
$78k–$156k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Clinical support, Medical device programming, Inventory management, Sales support, Technical troubleshooting
AbbottScarborough, Maine, United States · On-site
$22/hr–$44/hr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Preventative maintenance, Electro-mechanical repair, Troubleshooting, Blueprint interpretation, Equipment calibration
AbbottAustin, Texas, United States · On-site
$149k–$299k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Sales training, Sales enablement, Medical devices, Strategic planning, Leadership
AbbottTampa, Florida, United States · Remote OK
$68k–$136k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Case planning, Clinical support, Product demonstration, Customer education, Troubleshooting
AbbottAustin, Texas, United States · On-site
$129k–$259k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Strategic marketing, Digital marketing, Marketing communications, Omnichannel marketing, Direct-to-consumer strategy
AbbottAustin, Texas, United States · On-site
$99k–$199k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Compliance management, Policy interpretation, Risk assessment, Trend analysis, Data analytics
AbbottLewes, Delaware, United States · Remote OK
$113k–$227k/yr
Field Clinical Lead Manager Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career devel…
Skills: People Leadership, Clinical Trial Execution, Structural Heart Expertise, Procedural Case Support, Cross-functional Collaboration
AbbottBiên Hòa, Vietnam · On-site
ABOUT ABBOTT Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and product…
Skills: Sales management, Account management, Product knowledge, Business development, Customer relationship management
AbbottSan Diego, California, United States · On-site
$114k–$228k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Product Management, Agile, Scrum, Software Development Lifecycle, Clinical Genomics
AbbottBelo Horizonte, Minas Gerais, Brazil · On-site
JOB DESCRIPTION: Sobre a Abbott A Abbott é líder global em saúde, desenvolvendo uma ciência inovadora para melhorar a saúde das pessoas. Estamos sempre olhando para o futuro, antecipando mudanças na ciência e em tecnolog…
Skills: International Trade, Import, Export, Customs Clearance, Logistics
AbbottPrinceton, New Jersey, United States · On-site
$113k–$227k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Circuit Design, PCBA Design, EMC Testing, Wireless Testing, Product Safety Testing
AbbottTaguig, National Capital District, Philippines · On-site
MAIN PURPOSE OF THE ROLE Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapts precedent and may make significant departures from traditio…
Skills: Technical Training, Curriculum Development, Lesson Planning, Product Demonstrations, Course Content Development
AbbottSanta Cruz, Bolivia · On-site
JOB DESCRIPTION: ANALISTA DE MARKETING Acerca de Abbott Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas. Siempre estamos mirando hacia el futuro, anticipa…
Skills: Marketing strategy, Budget management, Sales analysis, KPI tracking, Promotional material coordination
AbbottMaidenhead, England, United Kingdom · On-site
JOB DESCRIPTION: About Abbott Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people …
Skills: Content Strategy, Digital Marketing, Content Marketing, SEO, CRM
AbbottCologne, North Rhine-Westphalia, Germany · On-site
JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technolog…
Skills: Medical affairs, Infectious disease diagnostics, Strategic leadership, Stakeholder management, Clinical evidence generation
AbbottTallahassee, Florida, United States · Remote OK
$61k–$123k/yr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Bio-medical engineering, Cardiac electro-physiology, Clinical support, Technical support, Sales support
AbbottCasa Grande, Arizona, United States · On-site
$19/hr–$38/hr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Warehouse operations, Inventory management, Material handling, Order picking, Packing
Abbott
Madison, Wisconsin, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Supervisor leads a Customer Care team focused on exception handling, overseeing daily operations and ensuring timely resolution of order inquiries. They are responsible for coaching team members, managing performance, and collaborating cross-functionally to maintain high service and quality standards.
Candidates must have demonstrated people leadership experience and strong knowledge of customer service principles and contact center operations. Proficiency in analyzing operational data, managing competing priorities, and navigating complex exception scenarios is essential for this role.
Position Overview
The Supervisor, Customer Support is responsible for leading a Customer Care team focused on Exception Handling. This role oversees day-to-day operations, supports timely resolution of order exceptions and related customer inquiries, and ensures team members deliver accurate, compassionate, and compliant support to internal and external customers.
In addition, the Supervisor provides coaching, performance management, workflow oversight, and cross-functional collaboration to help the Exception Handling team meet service, quality, productivity, and turnaround time expectations. This position requires strong people leadership, operational discipline, sound judgment, and the ability to identify opportunities for process improvement while maintaining a strong focus on customer experience, compliance, and quality.
Essential Duties
Include, but are not limited to, the following:
Lead, coach, and develop Customer Support team members responsible for Exception Handling workflows.
Oversee daily staffing, workload distribution, queue management, and adherence to established service levels, turnaround times, productivity expectations, and quality standards.
Monitor and support workflows related to exception resolution, including customer contacts, order resolution, missing or incomplete information, duplicate orders or patients, interface errors, provider exception handling, and other exception-related work queues.
Provide real-time support and escalation guidance to specialists handling complex or sensitive customer situations.
Conduct regular performance coaching, quality reviews, one-on-one meetings, and development discussions to improve individual and team performance.
Use reporting, dashboards, quality monitoring, and operational data to identify trends, manage work-in-progress volumes, address performance gaps, and recommend process improvements.
Partner with training, quality, workforce management, operations, laboratory, and other cross-functional teams to support consistent execution of workflows and timely issue resolution.
Ensure team members accurately document customer interactions, order updates, escalations, and follow-up actions according to standard operating procedures.
Support onboarding, workflow training, change management, and adoption of new tools, systems, processes, and initiatives.
Maintain a strong focus on customer experience, compliance, accountability, quality, and operational discipline while creating an inclusive and supportive team environment.
Ensure compliance with company policies, quality procedures, privacy requirements, applicable healthcare regulations, and the Code of Business Conduct and Ethics.
Apply strong problem-solving, critical thinking, and decision-making skills when navigating complex exception scenarios and customer situations.
Analyze operational data, identify trends, and translate insights into actionable improvements.
Collaborate cross-functionally and build effective working relationships at all levels of the organization.
Model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.
Perform other duties and projects as assigned.
Minimum Qualifications
Demonstrated people leadership experience with the ability to coach, develop, motivate, and hold team members accountable.
Strong knowledge of customer service principles, contact center operations, performance monitoring, and quality assurance practices.
Demonstrated ability to manage competing priorities in a fast-paced environment while maintaining accuracy, professionalism, and sound judgment.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and professionally.
Strong problem-solving, critical thinking, and decision-making skills, particularly when navigating complex exception scenarios.
Demonstrated ability to analyze operational data, identify trends, and translate insights into actionable improvements.
Demonstrated ability to collaborate cross-functionally and build effective working relationships at all levels of the organization.
High attention to detail and commitment to timely, accurate documentation and quality outcomes.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Ability to model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.
Preferred Qualifications
Experience leading teams in a customer service, contact center, healthcare, laboratory, or related operational environment.
Experience supporting exception handling, order resolution, customer escalations, or similar customer support workflows.
Experience working with workforce management, quality assurance, operational reporting, or performance management tools.
Experience with healthcare, laboratory, diagnostic, or other regulated environments.
Experience supporting process improvement, workflow optimization, change management, or implementation of new systems and processes.
Experience partnering with training, quality, operations, workforce management, laboratory, or other cross-functional teams.
In specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEOEnglish.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEOSpanish.pdf
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Terms of Use: https://www.abbott.com/social-media-terms-of-use.html Privacy Policy: https://abbo.tt/privacy
Offices: 100 Abbott Park Road, Abbott Park, Illinois 60064-3500, US
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Terms of Use: https://www.abbott.com/social-media-terms-of-use.html Privacy Policy: https://abbo.tt/privacy
Offices: 100 Abbott Park Road, Abbott Park, Illinois 60064-3500, US