Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Member Experience Generalist - Supervisory Experience Required
St. George, Utah, United States · On-site
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Business Development, Prospecting, Negotiation, Closing, Consultative Sales
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000. We …
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Come Join Us! 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two No work on Sundays - Facility Closed Best in Class Benefits – Medical, Dental, Vision, wellness program and mor…
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Bilingual Spanish Member Experience Associate-P&C License preferred
Capitola, California, United States · On-site
$23/hr–$26/hr
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer service, Sales, Active listening, Consultative sales, Problem-solving
Come Join Us! 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two No work on Sundays - Facility Closed Best in Class Benefits – Medical, Dental, Vision, wellness program and mor…
Automotive Technician - Diesel Experience Is A Plus
Surprise, Arizona, United States · On-site
$88k–$121k/yr
Senior
Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average techs earn between $87,500 - $120,500. We offer a wid…
Member Experience Associate (Sales) - $26.95/hr + Commissions!
San Jose, California, United States · On-site
$23/hr–$26/hr
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer Service, Sales, Active Listening, Consultative Sales, Problem Solving
Member Experience Associate (Sales) - $24.60/hr + Comissions!
Monterey, California, United States · On-site
$23/hr–$26/hr
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer service, Sales, Active listening, Consultative sales, Problem-solving
Auto Repair Center Manager - $5,000 Sign On Bonus & $5,000 After 1 Year
Las Vegas, Nevada, United States · On-site
Senior
Come Join Us! 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two No work on Sundays - Facility Closed Best in Class Benefits – Medical, Dental, Vision, wellness program and mor…
Skills: Leadership, Business management, P&L management, Strategic planning, Financial analysis
Automotive Repair Technician - $2,500 Sign On Bonus*DOE
San Rafael, California, United States · On-site
$73k–$125k/yr
Senior
Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average techs earn between $72,500 - $125,000. We offer a wid…
Skills: Automotive repair, Vehicle inspection, Safety compliance, Parts ordering, Technical communication
Senior Automotive Technician - $2,500 Sign On Bonus*DOE
Hayward, California, United States · On-site
$73k–$125k/yr
Senior
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Vehicle Repair, Automotive Diagnostics, Digital Inspections, Parts Verification, Safety Compliance
Member Experience Associate (sales) - $26.95/hr + Commissions!
Menlo Park, California, United States · On-site
$23/hr–$26/hr
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer Service, Sales, Active Listening, Consultative Sales, Problem-solving
Automotive Technician - Up to $5000 Sign-On Bonus DOE"
Tucson, Arizona, United States · On-site
$88k–$121k/yr
Senior
Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average techs earn between $87,500 - $120,500. We offer a wid…
Skills: Vehicle Repair, Digital Inspections, Safety Compliance, Parts Ordering, Automotive Diagnostics
The Senior Instructional Designer will design, develop, and maintain world-class learning programs while consulting with stakeholders to drive business results. They are responsible for leading project teams, managing milestones, and evaluating the impact of training solutions through formal and informal metrics.
Requirements
Candidates must have a Bachelor's degree and at least 5 years of experience in instructional design or program management. Proficiency in e-learning authoring tools, learning management systems, and multimedia design software is required.
Full job description
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.
NOTE: This role is hybrid and requires 3 days a week in our Walnut Creek, CA office.
The Senior Instructional Designer is responsible for the design, development, implementation, and maintenance of world-class programs for the Learning and Development team. This role will continuously improve learning programs using an array of creative approaches that drive productivity and innovation.
This role will consult and lead several projects for Learning and Development across departments with numerous stakeholders, subject matter experts and/or business partners, to create exceptional content focused on adult learning and business results. Must be an exceptional instructional designer, creative e-learning expect and able to mentor other learning professionals.
Essential Functions
Design creative, innovative, and scalable programs for all levels using adult learning theories and methodologies (such as ADDIE, SAM, AGILE)
Develop course materials that use an array of different media to produce materials that promote learning through self-study, practice, performance support, and socialization and knowledge sharing
Evaluate solutions and programs for quality, business impact, and scalability, leverage technology to extend access and provide just in time learning
Produce training material(s) using rapid development tools and process
Develop assessment instruments to measure learner acceptance, comprehension, and application of processes and systems knowledge
Develop effective learning experiences leveraging a variety of media, such as video and audio clips, online interactivity, simulations, and illustrations and diagrams
Create user experience goals, priorities, and deliverables that align with product milestones, coordinate multiple projects to completion, and drive adoption of user experience practices
Establish project plans and leads teams in the development of new learning content by managing completion of milestones and deliverables
Leads others and participates in the design of curriculum, instruction, and assessment materials using knowledge of current trends and best practices in learning and development
Lead and manage learning solution design, measurement strategy, and project management
Conduct needs analysis with business stakeholders and subject matter experts to define instructional objectives, business outcomes, and overall requirements of learning solutions
Facilitate engaging instructor-led experiences effectively across a range of learners and content
Evaluate impact and efficiency of training-- through formal and informal metrics— and identification of opportunities to inform work, refinements and strategy
Orchestrate the technology ecosystem by integrating designs with LMS platforms, AI tutors, and immersive VR/AR systems.
Serve as a lead validator for AI-generated content, ensuring pedagogical integrity and preventing "AI slop" across portfolios.
Drive continuous quality assurance through fast experimentation and rigorous testing of new training formats.
Knowledge/Skills/Abilities
Knowledgeable and functional in technical writing, including consistent and correct use of tense, grammar/spelling and terminology that is interesting and varied
Knowledgeable of new learning approaches, technology and tools through continuous research
Ability to collaborate on design and development projects as part of a team using consultative, and project management skills
Ability to manage multiple projects simultaneously and maintain consistent delivery on commitments while working effectively in an environment that is constantly changing
Ability to communicate difficult concepts and processes using clear and simple language and visuals with individuals, small groups and in front of large audiences at all levels of the organization
Familiarity with mobile design guidelines for iOS and Android
Ability to grasp the essence of complex design problems and user pain points, and translate them to practical design solutions
Ability to accept and design against feedback from colleagues in a rapid iterative design process, and effectively produce multiple work products under tight timeline
Education & Experience / Licenses & Certification
Bachelor’s degree in Curriculum Development, Education, Organizational Development or business required (Master’s Degree preferred) from an accredited college/university
5+ years of experience as an instructional designer or Learning & Development Program manager with demonstrated proficiency in designing, building and deploying instructor and e-learning modules
5+ years facilitating different corporate groups in workshop and/or training experiences
Have a deep understanding of learning technologies including eLearning authoring tools and learning management systems
Experience with multimedia and web design technologies including video conferencing/webinar technologies
Advanced to intermediate experience with Adobe Creative Cloud, Google Apps, Microsoft Office Suite, Photo-editing software, MS PowerPoint, Graphic Design software, Photoshop, Illustrator, Presentation applications
Advanced to intermediate experience with online, eLearning, and Rapid Development Software such as Articulate, Captivate, or Camtasia
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to execute training, attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LI-OH1
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $110,387.00 - Mid: $137,983.00
AAA. Always here for our Members, communities, and you.
Welcome to AAA Mountain West Group. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry.
Offices: 1277 Treat Blvd., Walnut Creek, CA 94597, US
AAA. Always here for our Members, communities, and you.
Welcome to AAA Mountain West Group. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry.
Offices: 1277 Treat Blvd., Walnut Creek, CA 94597, US