Member Experience Associate - P&C Licensing Required
Sacramento, California, United States · On-site
$23/hr–$26/hr
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer Service, Sales, Active Listening, Consultative Sales, Problem-solving
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Sales, Inside Sales, Outside Sales, Lead Generation, Cold Calling
Come Join Us! 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two No work on Sundays - Facility Closed Best in Class Benefits – Medical, Dental, Vision, wellness program and mor…
Skills: Verbal communication, Written communication, Organization, Interpersonal skills, Negotiation
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Sales, Consultative selling, Customer service, Lead generation, Cross-selling
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer service, Sales, Active listening, Consultative sales, Problem-solving
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer Service, Sales, Active Listening, Consultative Sales, Problem Solving
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer Service, Sales, Active Listening, Consultative Sales, Problem Solving
Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 - $185,000. We…
Skills: Customer service, Automotive repair, Service advising, Estimating software, Parts sourcing
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Member Experience Associate (Sales) - $26.95/hr + Commissions!
Dublin, California, United States · On-site
$23/hr–$26/hr
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer Service, Consultative Sales, Active Listening, Problem-solving, Communication
Come Join Us! 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two No work on Sundays - Facility Closed Best in Class Benefits – Medical, Dental, Vision, wellness program and mor…
Member Experience Associate - $21/hour + Commission
St. George, Utah, United States · On-site
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer service, Sales, Active listening, Consultative sales, Problem-solving
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Customer Service, Sales, Active Listening, Consultative Sales, Problem Solving
San Francisco, California, United States · On-site
$38k/yr
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Consultative selling, Travel industry knowledge, GDS, Apollo, Galileo
Member Experience Generalist - Supervisory Experience Required
St. George, Utah, United States · On-site
Mid level
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Public Relations, Media Relations, Crisis Communications, Strategic Communications, Spokesperson
Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per…
Skills: Life insurance sales, Annuity sales, Lead generation, Prospecting, Interpersonal skills
Member Experience Associate - P&C Licensing Required
The Member Experience Associate delivers exceptional service and value to members while meeting individual sales targets across multiple branch locations. They are responsible for performing fundamental customer interactions, including concierge services, travel assistance, and insurance product sales.
Requirements
Candidates must have a High School Diploma or GED and at least 1 year of sales experience within a 2-4 year work history. The role requires P&C licensing, the ability to travel between branches, and availability to work on Saturdays.
Full job description
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions
.
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
ESSENTIAL FUNCTIONS
Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
Member Experience
Member Services
Concierge
DMV/MVD
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.
KNOWLEDGE AND SKILLS
Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.
Education & Experience / Licenses & Certification
Minimum Qualifications
High School Diploma/GED
2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork: Develop quality relationships with peers, leaders and internal partners.
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Preferred Qualifications
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer Service experience.
WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
Must be available to work in different branch locations, and work on Saturdays.
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
Approximately 50-80 percent of time spent on the job involves a personal computer.
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.
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Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.
Related keywords
P&C LicensingSalesCustomer ServiceInsuranceRetailHospitalityCall CenterConciergeDMVSmart Home SecurityConsultative SalesBranch OperationsComplianceIncentive Plan401kTuition Reimbursement
AAA. Always here for our Members, communities, and you.
Welcome to AAA Mountain West Group. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry.
Offices: 1277 Treat Blvd., Walnut Creek, CA 94597, US
AAA. Always here for our Members, communities, and you.
Welcome to AAA Mountain West Group. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road.
Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.
Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry.
Offices: 1277 Treat Blvd., Walnut Creek, CA 94597, US