Now Hiring: Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit! Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience! We’re looking …
Are you ready to skyrocket your career to new heights? Tired of settling for the ordinary when you’re destined for extraordinary? Well, buckle up because we’ve got the opportunity of a lifetime waiting for you at The 401…
Kickstart Your Career as an Automotive Apprentice – Get Hands-On, Learn from the Best, and Accelerate Toward a High-Gear Future in the Auto Industry! Ready to Get Your Hands Dirty and Launch an Exciting Career in the Aut…
Skills: General Maintenance, Minor Repairs, Technical Skills, Communication Skills, Tool Usage
Now Hiring: RV Delivery Driver – Hit the Road, Deliver Adventure, and Be the Final Step in Our Customers’ Journey to Freedom! Deliver More Than an RV – Deliver the Start of a Great Adventure! We’re looking for a reliable…
Overview The 401 Group of Companies is seeking a driven, creative, and results-oriented Digital Marketing Specialist | Social Ads to join our growing marketing team at our head office. In this role, you’ll take the lead …
Skills: Meta Ads Manager, PPC, Google Ads, Social Media Management, Google Analytics
Have you ever thought that sales is for you but don’t have what you think is the necessary experience? Do you have a passion for selling and a zest for interacting face to face with clients? Are you someone who can talk …
Skills: Sales, Customer Service, Lead Management, Negotiation, Relationship Building
Now Hiring: Automotive Detailer – Bring the Shine, Perfect the Finish, and Make Every Vehicle Look Showroom-Ready! Turn Every Vehicle Into a Showroom Star! We’re looking for a passionate and detail-obsessed Automotive De…
Rural Municipality of Macdonald, Manitoba, Canada · On-site
$70k–$100k/yr
Senior
Now Hiring: Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfa…
Now Hiring: Friendly & Professional Receptionist – Be the First Smile, the First Voice, and the Heart of Our Front Desk Experience! Be the First Impression That Makes a Lasting Impact! We’re looking for a friendly, profe…
NOW HIRING: Skilled & Driven 310S Technician – Join a Fast-Paced Team, Work with Cutting-Edge Tech, and Accelerate Your Career with Top Pay & Benefits! 🚗 We’re looking for a skilled and motivated 310S Technician to join…
Now Hiring: Energetic Lot Attendant – Keep the Lot Looking Sharp, Move Vehicles with Precision, and Be an Essential Part of Our Fast-Paced Dealership Team! Keep the Lot Moving – Join the Front Line of Automotive Action! …
Rural Municipality of Macdonald, Manitoba, Canada · On-site
Entry level
Now Hiring: Automotive Detailer – Bring the Shine, Perfect the Finish, and Make Every Vehicle Look Showroom-Ready! Turn Every Vehicle Into a Showroom Star! We’re looking for a passionate and detail-obsessed Automotive De…
Have you ever thought that sales is for you but don’t have what you think is the necessary experience? Do you have a passion for selling and a zest for interacting face to face with clients? Are you someone who can talk …
Skills: Sales, Customer Service, Lead Management, Negotiation, Communication Skills
Now Hiring: Automotive Detailer – Bring the Shine, Perfect the Finish, and Make Every Vehicle Look Showroom-Ready! Turn Every Vehicle Into a Showroom Star! We’re looking for a passionate and detail-obsessed Automotive De…
Now Hiring: Detailer/Lot Attendant - Bring the Shine. Perfect the Finish. Make Every Unit Showroom-Ready. We’re looking for a passionate, detail-obsessed Detailer to join our dynamic team! In this hands-on role, you’ll e…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$60k–$75k/yr
Full-time
Health and wellness benefits, Employee referral bonus, Employee pricing on parts and service, Employee discount at Blackshop Restaurant and Wine Bar, Corporate swag, Perkopolis employee discount program
Posted 35d ago
~40 hrs/week
Responsibilities
The Service Advisor acts as the primary point of contact for customers, managing the service process from check-in to vehicle pick-up. Responsibilities include conducting vehicle inspections, preparing repair orders, providing accurate cost estimates, and maintaining clear communication with customers regarding their vehicle status.
Requirements
Candidates must have excellent customer service skills and at least 1-2 years of experience in a customer-facing role. A valid G driver's license is required, and previous automotive industry experience is considered an asset.
Full job description
Now Hiring: Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!
Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience!
We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.
Location: 202444 Highway 21, Owen Sound, ON.
Compensation: $60,000-$75,000 per year
What You Will Be Doing:
Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned
Update job knowledge by participating in educational opportunities; reading manufacturers' publications
Other duties as assigned
What You Bring to the Table:
Excellent customer service skills
Minimum 1 - 2 years in a customer service role
Auto experience considered an asset
Valid G Drivers License
Able to work flexible hours within our business hours including Saturdays
So why work for us?
The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities and an 80,000 sq ft. centralized service "Hub"
A high energy, fast paced and fun work environment with various initiatives and rewards
Individual and team-oriented coaching, mentoring, and training
Opportunities for career path planning, growth, and advancement from within
Health & wellness benefit enrolment opportunities
Employee referral bonus opportunities
Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
A corporate swag e-site for employees exclusively
Perkopolis employee discount program enrollment
On-site Parking
The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.
If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!
This posting reflects a current and active opening.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [email protected]
We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.
Related keywords
Service AdvisorAutomotiveDealershipCustomer ServiceRepair OrdersWarrantyVehicle MaintenanceInspectionsEstimatesFixed OperationsVolkswagenAutomotive IndustryClient RelationsTechnical DocumentationService Scheduling
At The 401 Group of Companies, we're in business for the journey, the stay, the experience, and the fun.
One of Canada's fastest-growing business management groups, we're now over 1,400 employees across 60+ locations throughout Ontario, Manitoba, and Florida.
🚗 The journey. We get you behind the wheel. Our portfolio of franchise automotive brands includes Kia, Hyundai, Subaru, Toyota, GMC, Mitsubishi, Volkswagen, Honda, Nissan, RAM, Jeep, and Chrysler, alongside our trusted used-car retailers, , and 401 Auto Financing, AUTOmart, and AutoShow Winnipeg. We're reimagining the car-buying process to make it easier, more transparent, and more enjoyable for every customer, regardless of credit history.
🏕️ The stay. As Ontario's largest RV retailer, CampMart helps families create lasting memories and gets you ready for the open road and your next great adventure.
🍽️ The experience. We're redefining hospitality. Anchored by the renowned BlackShop Restaurant and our upcoming first Marriott Hotel, "marginally better" means an obsessive attention to detail that turns a meal into a memory and a stay into an experience.
🌊 The fun. We put you on the water and on the trails. Our Yamaha marine and powersports brands are built for adventure, getting you out there to make the most of every moment.
Across every industry we touch, the '401 Standard' stays the same: we don't just operate businesses, we cultivate experiences.
The 401 Group of Companies.
Striving for excellence in every community we serve.
Offices: 2200 Eagle St N, Cambridge, Ontario N3H, CA · 353 Manitou Dr, Kitchener, Ontario N2C 1L5, CA · 956 Wharncliffe Rd S, London, Ontario, CA · 2060 Commerce Park Dr, Innisfil, Ontario L9S, CA · 974 Syer Line, Fraserville, Ontario K0L, CA
Auto FinancingRV and Trailer SalesParts and ServiceCredit Counsellingand New and Pre-OwnedFinanceRetailAutomotiveLendingFinancial Services
At The 401 Group of Companies, we're in business for the journey, the stay, the experience, and the fun.
One of Canada's fastest-growing business management groups, we're now over 1,400 employees across 60+ locations throughout Ontario, Manitoba, and Florida.
🚗 The journey. We get you behind the wheel. Our portfolio of franchise automotive brands includes Kia, Hyundai, Subaru, Toyota, GMC, Mitsubishi, Volkswagen, Honda, Nissan, RAM, Jeep, and Chrysler, alongside our trusted used-car retailers, , and 401 Auto Financing, AUTOmart, and AutoShow Winnipeg. We're reimagining the car-buying process to make it easier, more transparent, and more enjoyable for every customer, regardless of credit history.
🏕️ The stay. As Ontario's largest RV retailer, CampMart helps families create lasting memories and gets you ready for the open road and your next great adventure.
🍽️ The experience. We're redefining hospitality. Anchored by the renowned BlackShop Restaurant and our upcoming first Marriott Hotel, "marginally better" means an obsessive attention to detail that turns a meal into a memory and a stay into an experience.
🌊 The fun. We put you on the water and on the trails. Our Yamaha marine and powersports brands are built for adventure, getting you out there to make the most of every moment.
Across every industry we touch, the '401 Standard' stays the same: we don't just operate businesses, we cultivate experiences.
The 401 Group of Companies.
Striving for excellence in every community we serve.
Offices: 2200 Eagle St N, Cambridge, Ontario N3H, CA · 353 Manitou Dr, Kitchener, Ontario N2C 1L5, CA · 956 Wharncliffe Rd S, London, Ontario, CA · 2060 Commerce Park Dr, Innisfil, Ontario L9S, CA · 974 Syer Line, Fraserville, Ontario K0L, CA
Auto FinancingRV and Trailer SalesParts and ServiceCredit Counsellingand New and Pre-OwnedFinanceRetailAutomotiveLendingFinancial Services