Detroit, Michigan, United States · On-site
Job Summary: The Senior Director, Sales & Service is responsible for strategic leadership, revenue growth, and overall performance of sales and service operations across 313 Presents' portfolio of venues, premium experie…
Skills: Strategic leadership, Revenue growth, Sales management, Customer retention, Membership strategy
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The Senior Director leads strategic sales and service operations to drive revenue growth, membership retention, and profitability across a portfolio of venues. This role acts as a primary liaison between partner organizations to ensure alignment, cross-property collaboration, and the delivery of exceptional customer experiences.
Candidates must have a bachelor's degree and at least 10 years of progressively responsible leadership experience in sales, revenue generation, or customer service. A proven track record in managing complex, matrixed relationships and subscription-based revenue models is required.
The Senior Director, Sales & Service is responsible for strategic leadership, revenue growth, and overall performance of sales and service operations across 313 Presents' portfolio of venues, premium experiences, memberships, and hospitality offerings. This role oversees the development and execution of integrated sales and retention strategies designed to maximize revenue, membership growth, customer lifetime value, venue utilization, and long-term profitability.
Serving as the primary liaison between 313 Presents, Pistons Sports & Entertainment, and Ilitch Sports + Entertainment, the Senior Director, Sales & Service works closely with The Chief Consumer Revenue Officer, Ilitch Sports + Entertainment, and the Chief Revenue Officer, Pistons Sports & Entertainment to ensure alignment across organizations, leverage cross-property selling opportunities, and drive collaboration to maximize organizational revenue and deliver a seamless customer experience.
The Senior Director leads a team of sales leaders, account executives, and service professionals responsible for acquiring, retaining, and growing customer relationships across memberships, premium seating, suites, hospitality products, and live entertainment experiences.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of 313 Presents.
313 Presents is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
Your one-stop shop for world-class entertainment in Detroit.
313 Presents is Detroit’s premier live entertainment company. Inspired by the soul of Detroit, 313 Presents promotes and produces concerts, theatrical productions, sporting events and family shows at six world-class venues across southeast Michigan including Little Caesars Arena, the historic Fox Theatre featuring Proud Partner Comerica Bank, Comerica Park, Pine Knob Music Theatre presented by Proud Partners United Wholesale Mortgage, Trinity Health and Ally, Meadow Brook Amphitheatre presented by Proud Partner Oakland University Credit Union and Michigan Lottery Amphitheatre. Headquartered in The District Detroit, 313 Presents is a joint venture between Ilitch Sports + Entertainment and Pistons Sports & Entertainment.
Offices: 2525 Woodward Ave, Detroit, Michigan 48201, US
Your one-stop shop for world-class entertainment in Detroit.
313 Presents is Detroit’s premier live entertainment company. Inspired by the soul of Detroit, 313 Presents promotes and produces concerts, theatrical productions, sporting events and family shows at six world-class venues across southeast Michigan including Little Caesars Arena, the historic Fox Theatre featuring Proud Partner Comerica Bank, Comerica Park, Pine Knob Music Theatre presented by Proud Partners United Wholesale Mortgage, Trinity Health and Ally, Meadow Brook Amphitheatre presented by Proud Partner Oakland University Credit Union and Michigan Lottery Amphitheatre. Headquartered in The District Detroit, 313 Presents is a joint venture between Ilitch Sports + Entertainment and Pistons Sports & Entertainment.
Offices: 2525 Woodward Ave, Detroit, Michigan 48201, US
