Process Coordinator - NonExempt (Clinic)

Job Details: Job Location: Bethesda-Derm Lab - Silver Spring, MD, Position Type: Full Time, Salary Range: $25.00 - $30.00Hourly, Job Category: Admin - Clerical,

PROCESS COORDINATOR / EMR COORDINATOR

SECTION 1: Job Summary (Summary of the basic functions of the position)

The Process Coordinator/EMR Coordinator performs an array of administrative duties. supports the pathology lab by performing duties required to maintain Electronic Medical Records (EMR) and Laboratory Information System (LIS).

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

Electronic Medical Record Duties

EMR troubleshooting
Maintain client interfaces
Resolve technical issues with EMR and LIS working with internal and external customers
Collaborate with personnel in practices, lab LIS vendor, and outside interface EMR vendors, troubleshoot and resolve technical errors, conduct necessary testing process and propose solutions related to compatibility and maintenance, monitor/troubleshoot daily incoming orders and report transmission
Familiarity with multiple interface vendors (i.e. Ellkay, ModMed, NexTech, Athena, LabSoft, EZ Derm, eClinical) a plus, but not necessary
Maintain positive relationships with all software vendors and clients to proactively identify issues and offer resolution
Conduct necessary updates, testing process and propose solutions or improvements
Liaison for multiple computer-based systems utilized in pathology lab and clinics (LIS, billing, EMR, etc.)
Daily monitoring/confirmation of EMR transmissions, communicate with programmers and clients to ensure successful transmission of reports
Assist with billing charges, CPT codes, MIPS, client direct billing, and patient billing
Complete special projects when required

Skillset Requirements

Project management/time management skills – able to set and meet deadlines
Excellent communication skills both verbally and written – able to speak with vendors, programmers, clients, as well as write a coherent and concise email
Requires someone who can work independently and efficiently
Troubleshooting/technical skills

Customer Service

Coordinate and collaborate with system vendors, lab personnel, and clients when needed
Respond professionally to the needs of internal and external customers in timely manner

Quality Assurance

Reporting Melanoma Tumor Registry

Maintains daily, monthly, annual monitoring of various electronic systems with appropriate documentation
Follows all policies and procedures of the organization

Performs other duties that may be necessary or in the best interest of the organization.

Qualifications