Patient Care Coordinator Clinic (103675)
About this role
Job DetailsJob Location: Saint Joseph-Belt - St. Joseph , MO 64506Position Type: Full TimeSalary Range: $20.00 - $22.00 HourlyJob Category: Business DevelopmentSECTION 1: Job Summary (Summary of the basic functions of the position)
Coordinate the scheduling of appointments or patients who submit requests online (via numerous
channels such as ZocDoc, online websites, Landing Pages, Solution Reach, etc) for all clinics. Also
responsible for the patient recall program.
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Interact with patients online or on phone to schedule them for appointments
Maintains thorough understanding of clinic scheduling protocols
Follow up with patient inquiries via phone or online
Contact patients for recall programs and get patients scheduled for appointments
Manage patient inquiries in ZocDoc, solution reach, and other applications to ensure timely response time
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.
QualificationsSECTION 3: Experience Requirements
3 years’ work experience in a Patient Care Coordinator role or similar
SECTION 4: Knowledge, Skills and Abilities Requirements
Detail oriented, professional attitude, reliable
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support needs
Able to communicate effectively in English, both verbally and in writing
Mathematical and/or analytical ability for basic to intermediate problem solving
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5: Supervisory Responsibilities
This position has no supervisory responsibilities.
Benefits
Medical, Dental, & Vision
401k
PTO & Paid Holidays
Company Paid Life Insurance
Employee Perks Program
Company at a glance
U.S. Dermatology Partners is one of the premier dermatology practices in the country, caring for over two million patients each year. With over 100 locations across eight states that span large metroplexes and rural, underserved communities, they provide the benefits of private, personalized levels of care paired with a network of coordinated, specialized dermatology physicians. U.S. Dermatology Partners is fervently focused on providing the highest level of compassionate and comprehensive patient-first care, making it seamless for all people to connect with dermatologists and national leaders in areas such as clinical research, psoriasis, and Mohs surgery, and gain access to state-of-the-art dermatological treatments, surgical and cosmetic dermatology. To learn more, visit usdermatologypartners.com.
Top Benefits
- Medical
- Dental
- Vision
- 401k
- Paid Time Off
- Paid Holidays
- Company Paid Life Insurance
- Employee Perks Program
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