Surgical Counselor

Job Details: Level: Experienced, Job Location: ROSWELL - Roswell, GA, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Admin - Clerical, Responsible for interacting with patients in a professional manner by gathering pertinent information relating to the patient’s inquires and questions regarding to surgery. Will serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement. Position requires individual to interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling. Knowledge of adult strabismus and pediatric eye surgery is a plus.
Qualifications: Required Minimum Education: High School Diploma, degree preferred

Required Minimum Experience: 3-5 years in healthcare with a customer service focus

A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:

Proficient in Microsoft Word, Excel, Explorer and the Internet
Typing speed of 45 wpm
Knowledge of surgical terminology
Effective Communicator in providing Customer Service working with patients and physicians
Proficient Grammar (oral and written)
Possess a financial and analytical aptitude

Detailed Oriented and Organized

Required Minimum Skills

Problem Solver and ability to work independently with minimal supervision
Positive mind-set and mannerisms (ability to inspire others)
Maintain confidentiality of patients records and physicians information
Effective in managing multiple tasks simultaneously