Treatment Plan Coordinator
About this role
Description
VISION
The Treatment Plan Coordinator’s main job responsibility is to clearly explain the PRM Protocol and related costs. The Treatment Plan Coordinator is a liaison between the doctor and the patient after they have been identified as a candidate for the PRM Protocol. Relaying information specific to the patient and their treatment. They are knowledgeable about the treatment and timelines, and they are prepared to explain, negotiate and offer financial arrangements with the patient. The Treatment Plan Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to move forward with the treatment they need.
The Treatment Plan Coordinator may also be responsible for some insurance verification duties that will assist in supporting the patient’s inquiries about their treatment and the cost. They must be able to communicate well. In fact, the Treatment Plan Coordinator must be the best communicator in the practice. The number one responsibility of all employees is patient care and meeting patient needs. This guide outlines responsibilities that must be accomplished daily, weekly, and monthly. Additional responsibilities may be required, as needed.
RESPONSIBILITIES
Job Specific
- Be present via TEAMS during discussions with patients after they have seen the provider to help patient understand PRM Protocol and their financial responsibility based on their insurance.
- When necessary, be present via TEAMS to go over cost with patients again for a second round of treatment.
- Ensure patients understand the PRM Protocol and the financial cost to them.
- Help patient understand why treatment is needed and offer options to help them afford it.
- Present case fees and financial options to patients to facilitate the decision to say “yes.”
- Present or co-present the treatment plan and consent.
- Educate patients, as necessary, regarding their insurance benefits.
- Determine medical benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
- Ensure patients are fully informed on their financial obligations.
- Ask satisfied patients for a referral/online testimonial.
- Proactively communicate with the Team so they know whether patient has decided to move forward with treatment and the financial decision made.
- Track patients who have been spoken to and the outcome of that discussion for administration.
EQUIPMENT USED
Includes but is not limited to:
- Telephones
- Calculators
- EMR (Eclinical Works), MS Excel and Word
- Microsoft TEAMS
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
- In-depth knowledge of PRM Protocol in simple language
- Superb communication skills
- Familiarity with computer systems
- Customer service skills
- Self-directed
- Excellent telephone skills
- Influencing/negotiation skills - Past Sales Experience Ideal
- Organizational skills
- Familiarity with OON and Self-pay benefits
- Creative problem-solving skills
- Keen understanding of scheduling and financial systems
- Ability to function within a team environment as a supportive and positive contributor
- Ability to work independently
- Daily, monthly, and yearly production and collection goals achieved
- Positive patient reviews of patient experience
Company at a glance
Persistent pelvic pain impacts 15% of women and 10% of men throughout their lifetime. This disease process has been misdiagnosed, undertreated, ignored, and silenced. There is a better way to provide the quality of life that our patients deserve. The better way is here.
We believe that the millions of women and men who suffer from pelvic pain should have access to care that provides relief. We don’t believe “a glass of wine will fix it” or that “it’s all in your head”. We will never abandon you – and from leadership to the front office to every pelvic pain specialist you meet, so much of our team has been in your shoes and believes the pelvic pain patient deserves better. This belief is what unifies us all at Pelvic Rehabilitation Medicine.
Since 2017, PRM has provided an innovative solution to a health crisis that affects 15% of women and 10% of men. Persistent pelvic pain is often overlooked, untreated, and misguided. At PRM, our mission is to decrease the time patients are suffering from pelvic pain symptoms.
We offer a proprietary, simple, office-based procedure to treat the symptoms of chronic pelvic pain. The PRM Protocol™ consists of a series of pelvic nerve and muscle treatments to directly target inflammation in the pelvis and nerve pain. Depending on the condition causing your pelvic pain, other modalities may be needed in addition to our treatment.
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