Customer Support I

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for a Customer Service Specialist to join our team in our OrthoCarolina Business Office in Charlotte.

This position is a hybrid schedule with rotating days in the office depending on department needs.

The Customer Service Representative is responsible for courteously answering and routing business office patient account phone calls to the appropriate individuals within the company. They assist patients with their account questions and any questions pertaining to the OrthoCarolina business office.

Essential Functions:

• Processing electronic insurance claims, along with generating and analyzing custom claims reports.

• Responsible for the processing of insurance claims for secondary payers and processing credit card transactions and posting them to patient accounts.

Skills and Abilities:

• Health care and/or medical billing experience.

• Experience in processing electronic insurance claims, along with generating and analyzing claim reports.

• Experience processing insurance claims for secondary payers; as well as processing credit card transactions and posting them to patient accounts.

• Experience with high volume call environment (100 calls per day).