Responsibilities
• Discovery. Run technical and process discovery with customers across supply chain, quality, logistics, and IT, uncovering current-state workflows, data sources, systems and constraints.
• Pre-sales. Deliver tailored demonstrations mapped to the customer's own lanes, products and release process, not a standard script. Handle technical objections in the room.
• Solutioning. Own the initial solution design and solution map: which modules apply, what data is required, which integrations are in play, what is phased and what is out of scope.
• Scoping. Translate the solution design into scoped, sequenced statements of work and implementation plans. Size effort honestly, surface long-lead items and dependencies before they become commitments.
• Commercial support. Partner with Sales and the CCO on proposals and order forms, ensuring what is committed commercially is technically deliverable. Flag anything that is not.
• Delivery. Carry your own design into delivery. Lead solution workshops, guide configuration of Lane Qualification, Command Center and Automated Product Release against customer stability budgets and product profiles, and stay accountable through go-live.
• Cross-functional. Coordinate with Product, Data and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.
• Repeatability. Build the reusable assets: reference solution designs, discovery question banks, scoping templates, and integration patterns that make the next deal faster.
• Tooling. Track work in Linear; understand customer issues in Pylon, map solutions in Figma / FigJam. Document decisions so they survive handoff.