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Valencia, Valencian Community, Spain • Hybrid
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Provide functional and technical assistance to merchants using the Centric Shoppingfeed platform to optimize their marketplace and digital marketing performance. Act as a strategic liaison between customers and internal technical teams to reduce churn and improve the platform based on user feedback.
Candidates should have experience in eCommerce and the digital marketing ecosystem, with proficiency in Spanish and English. A background in Marketing, Technology, or Communication and a proactive, commercially-minded profile are highly valued.
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Location: Alicante, Spain (3 days / week in office)
Solution Focus: Shoppingfeed
Region: Southern Europe
At Centric Shoppingfeed, we help online sellers publish their product catalogs on marketplaces and Digital Marketing platforms across Europe and the United States.
Every day, we provide our clients with the support they need to successfully sell on marketplace platforms such as Amazon, ManoMano, Zalando, or AliExpress through our integration and optimization software. At the same time, we help them promote their products through digital advertising campaigns on channels such as Google, Facebook, Awin, or Criteo, in order to attract high-quality traffic to their eCommerce websites.
With the objective of building customer loyalty throughout their experience with our platform, the “Customer Success” team was created. This department operates between two worlds, interacting closely with the Product, Support, Sales, and Marketing divisions.
To provide a closer service to our Southern Europe customers, we are currently looking to hire a new Marketplaces Customer Success Manger for our Alicante office.
Provide functional and technical assistance to merchants via phone and ticketing system in the daily use of the Centric Shoppingfeed platform.
Ensure merchants and brands are fully aware of and able to use all the features offered by our solution.
Respond to customer questions and issues while ensuring a high level of customer satisfaction.
Act as a liaison with the technical support team when merchant issues go beyond functional support.
Build and maintain long-term relationships based on trust while advising merchants from a strategic perspective.
Help customers optimize their revenue according to their needs, business sector, and market opportunities.
Represent the voice of the customer internally to help improve and develop the platform.
Maintain a very low churn rate and increase revenue within the assigned customer portfolio
Educational background related to Marketing, eCommerce, Languages, Communication, or Technology is highly valued.
Proficiency in Microsoft Office tools and ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, etc.
Spanish: It is required for communication with Spanish clients
English: Required for internal communication with Centric Shoppingfeed teams in France and global Centric Software teams.
Portuguese: highly valuable for communication with Portuguese clients.
Italian: Valuable for communication with Italian clients.
French: valuable for internal communication with Centric Shoppingfeed French teams
Experience in eCommerce and familiarity with the marketplace and digital marketing ecosystem are highly desirable.
We are looking for someone who enjoys challenges and teamwork, with excellent interpersonal skills. The ideal candidate is empathetic, curious, agile, organized, proactive, commercially minded, and capable of working autonomously.
A good sense of basic mathematical logic and an interest in the technical side of software are essential to quickly adapt to the platform.
Please apply directly through Centric's career page (Workday Link) or LinkedIn job posting and specify your motivations (CV required).
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
From its headquarters in Silicon Valley, Centric Software provides an innovative and AI-enabled product concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. As experts in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care as well as multi-category retail, Centric Software delivers best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. • Centric PLM™, the leading PLM solution for fashion, outdoor, footwear and private label, optimizes product execution from ideation to development, sourcing and manufacture, realizing up to 50% improvement in productivity and a 60% decrease in time to market. • Centric Planning & Pricing™, a cloud-native solution powered by Centric AI that unifies planning, pricing and inventory optimization, enabling retailers and brands to increase sell-through, improve margins and optimize inventory efficiency from pre-season through in-season execution. • Centric Market Intelligence™ is an AI-driven platform delivering insights into consumer trends, competitor offers and pricing to boost competitively and get closer to the consumer, driving up to a 12% increase in average initial price point. • Centric Visual Boards™ pivot actionable data in a visual-first orientation to ensure robust, consumer-right assortments and product offers, dramatically decreasing assortment development cycle time. • Centric PXM™, AI-powered product experience management (PXM) encompasses PIM, DAM, content syndication and digital shelf analytics (DSA) to optimize the product commercialization lifecycle resulting in a transformed brand experience. Increase sales channels, boost sell through and drive margins. Learn more: https://www.centricsoftware.com/
Offices: 910 E Hamilton Ave, Suite 200, Campbell, California 95008, US · Level 11 Aoyama Palacio Tower, 3-6-7 Kita-Aoyama, Minato-ku, Tokyo, 107-0061, JP · 27 avenue de l'Opéra, 75001 Paris, FR · 222 Regent Street, London, W1B 5TR, GB · Shanghai, CN
