Surprise, Arizona, United States · On-site
The Technical and Activation Representative is a technical support role that teams with the Customer Service and Activation’s team at Wyyerd to support customer needs when customers call in. The Technical and Activ…
Skills: Technical Troubleshooting, Customer Service, CRM Navigation, Network Management, Active Listening
Surprise, Arizona, United States · On-site
$15/hr–$20/hr
Benefits: Free uniforms Opportunity for advancement Training & development Employee discounts Who are we looking for? Do you have great energy and love spending time with kids? Then we have the perfect role for you! As a…
Skills: Gymnastics instruction, Child development, Communication, Coaching, Patience
Surprise, Arizona, United States · On-site
PRN PHARMACIST: JOB DESCRIPTION Our Janus RX pharmacy is looking for a pool of relief pharmacists for our pharmacy location in Surprise, AZ. Great opportunity for a license Pharmacist to work for a growing family-owned c…
Skills: Prescription Fulfillment, Final Verification, Drug Distribution, Patient Safety, Medication Order Interpretation
Surprise, Arizona, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Sales, Automotive Parts Knowledge, Communication, Inventory Management
Surprise, Arizona, United States · On-site
$18/hr–$21/hr
Forklift/Reach Operator - Mon-Fri - 1st Shift Department: Operations - Order Fulfillment Employment Type: Full Time Location: Surprise, AZ Compensation: $18.00 - $21.00 / hour Description This position is responsible for…
Skills: Forklift Operation, Reach Truck Operation, Order Picking, Packing, Inventory Management
Surprise, Arizona, United States · On-site
Avenir Behavioral Center is a 32-bed adult Behavioral Hospital that has been serving the Surprise Community and surrounding areas since May 2019. We strive to provide excellent patient care. We are looking for a flexible…
Skills: Referral Coordination, Admissions Scheduling, Clinical Charting, Intake Assessments, EMR Proficiency
Surprise, Arizona, United States · On-site
Avenir Behavioral Center is a 32-bed adult Behavioral Hospital that has been serving the Surprise Community and surrounding areas since May 2019. We strive to provide excellent patient care. We are looking for a flexible…
Skills: Referral Coordination, Admissions Scheduling, Clinical Charting, Intake Assessments, EMR Proficiency
Surprise, Arizona, United States · On-site
Avenir Behavioral Center is a 32-bed adult Behavioral Hospital that has been serving the Surprise Community and surrounding areas since May 2019. We strive to provide excellent patient care. Avenir Behavioral Center is a…
Skills: Referral Coordination, Admissions Scheduling, Electronic Medical Record (EMR), Intake Assessments, Patient Asset Management
Surprise, Arizona, United States · On-site
$15/hr–$15/hr
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Floor Care, Scrubber Operation, Buffer Operation, Customer Service, Organizational Skills
Surprise, Arizona, United States · On-site
Overview Triple-S Steel is a family-owned business that has grown into one of the largest suppliers of structural steel products in the country. With a commitment to excellence, innovation, and strong core values, we pri…
Skills: Warehouse Management, Inventory Control, Staff Training, Budget Management, Logistics
Surprise, Arizona, United States · On-site
$36/hr–$57/hr
Deliver diagnostic excellence—producing high-quality mammography images with precision, compassion, and confidence while making every patient feel seen, respected, and cared for. At SimonMed, mammography is one of the mo…
Skills: Screening Mammography, Diagnostic Mammography, Tomosynthesis, Patient Positioning, ALARA Principles
Surprise, Arizona, United States · On-site
$71k–$98k/yr
Become a part of our caring community The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Center A…
Skills: Operational Leadership, Clinical Operations, Front of House Management, Team Coaching, Value-Based Care
Surprise, Arizona, United States · On-site
Overview Triple-S Steel is a family-owned business that has grown into one of the largest suppliers of structural steel products in the country. With a commitment to excellence, innovation, and strong core values, we pri…
Skills: Inside Sales, Customer Relationship Management, Quoting, Order Execution, Outbound Sales
Surprise, Arizona, United States · On-site
Overview Triple-S Steel is a family-owned business that has grown into one of the largest suppliers of structural steel products in the country. With a commitment to excellence, innovation, and strong core values, we pri…
Skills: CDL Class A, Flatbed Experience, Cargo Securing, Oversized Load Transport, Vehicle Maintenance
Surprise, Arizona, United States · On-site
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Calling stylists who w…
Skills: Haircutting, Customer service, Technical coaching, Team collaboration, Communication
Surprise, Arizona, United States · On-site
$17/hr–$19/hr
Overview URGENTLY HIRING CAREGIVERS! Become a Caregiver with TheKey and earn TOP PAY RATES of $17.50-$19.50 per hour while building a meaningful career in a growing industry! TOP PAY RATES - $17.50-$19.50 per hour Curren…
Skills: Personal Care, Light Housekeeping, Patient Transportation, Companionship, Elderly Care
Surprise, Arizona, United States · On-site
Caregiver | Certified Nursing Assistant (CNA) | Home Health Aide (HHA) | Personal Care Assistant (PCA) Now Hiring Immediately – Full-Time & Part-Time Caregivers Looking for a rewarding career where you are valued, apprec…
Skills: Personal Care, Companion Care, Meal Preparation, Light Housekeeping, Medication Reminders
Surprise, Arizona, United States · On-site
Caregiver | Certified Nursing Assistant (CNA) | Home Health Aide (HHA) | Personal Care Assistant (PCA) Now Hiring Immediately – Full-Time & Part-Time Caregivers Looking for a rewarding career where you are valued, apprec…
Skills: Personal Care, Companion Care, Meal Preparation, Light Housekeeping, Medication Reminders
Surprise, Arizona, United States · On-site
Caregiver | Certified Nursing Assistant (CNA) | Home Health Aide (HHA) | Personal Care Assistant (PCA) Now Hiring Immediately – Full-Time & Part-Time Caregivers Looking for a rewarding career where you are valued, apprec…
Skills: Personal Care, Companion Care, Meal Preparation, Medication Reminders, Mobility Assistance
Surprise, Arizona, United States · On-site
Caregiver | Certified Nursing Assistant (CNA) | Home Health Aide (HHA) | Personal Care Assistant (PCA) Now Hiring Immediately – Full-Time & Part-Time Caregivers Looking for a rewarding career where you are valued, apprec…
Skills: Personal Care, Companion Care, Meal Preparation, Light Housekeeping, Medication Reminders
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Provide technical support to resolve connectivity and speed issues while maintaining accurate records in the CRM platform. Support the customer service team with billing, sales, and the provisioning of network services.
Requires 2+ years of experience in help desk or technical support, or relevant industry certifications. Candidates must be proficient in home network setup and possess strong communication skills for interacting with diverse customer groups.
The Technical and Activation Representative is a technical support role that teams with the Customer Service and Activation’s team at Wyyerd to support customer needs when customers call in. The Technical and Activation Representative is a vital part of the Wyyerd team. This position is the face of Wyyerd to the customer, and helps build customers’ loyalty and confidence in Wyyerd by helping them with issues impeding their service. The ideal candidate for this role will be highly customer-oriented and a team player; one who enjoys helping other people and building business and brand loyalty in the process.
Job Functions:
Assist customers to resolve connectivity and speed issues through various troubleshooting steps and diagnostic tools
Troubleshoot technical issues in order to obtain First Call Resolution
Schedule on site service calls when necessary to ensure prompt resolution
Input trouble tickets in the CRM platform for accurate record maintenance
Provision moves, adds, changes, and deletions in network management system
Monitor status of escalation cases to confirm customer’s trouble has been resolved
Provide back up to the customer service and activation team with non-technical overflow calls including sales and billing inquiries
Provide support to and help answer technical questions for CSARs as needed
Suggest products and services for customer’s needs
Promote Zona’s products and services and up-sell where appropriate for customers
Other duties as required
Skills/Qualifications:
Strong multi-tasking skills, including conversing while navigating a CRM platform simultaneously
Self starter who is motivated to take on this role without requiring a high level of direction
Must enjoy working with the public, both on the telephone and in person
Excellent active listening and communication skills, patience, understanding, and the ability to de-escalate customers while resolving their issue
Must be able to articulate troubleshooting steps clearly and concise to all customers, including those who are elderly, hard of hearing or lack basic knowledge of internet connectivity
Technically proficiency in the setup of and maintenance of an internal home network
Technically proficiency in the connectivity of devices to a local home network
Basic understanding of the aspects related to internet speeds, wireless routers and connected devices
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
2+ years of experience in help desk, technical support or hold relevant industry certifications
A residential, commercial, and smart-community fiber-optic based telecommunications services provider
Wyyerd Fiber provides best-in-class Fiber Internet services with symmetrical speeds up to 8 GIG to residential customers; all plans include unlimited data, no installation or equipment fees, and no contracts. Additionally, Wyyerd provides Fiber Internet and Ethernet solutions for Commercial and Enterprise customers up to 10 GIG and beyond. We’re proudly serving the Greater Phoenix and San Diego areas and are continuing to expand, bringing our cutting-edge technology and superior service to new markets.
Offices: 14780 W Mountain View Blvd, Suite 109-110, Surprise, Arizona 85374, US · 401 Mile of Cars Way, Ste 101, National City, CA 91950, US
