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$25/hr–$39/hr
Full-time
bachelor degree, professional certificate
Posted 68d ago
Apply by Jun 11
~40 hrs/week
Responsibilities
Develop and maintain relationships with referring provider clinics and corporate clients to grow home health services. Provide leadership and resource support to clinical and non-clinical staff while managing market growth and operational procedures.
Requirements
Requires a Bachelor's degree or five years of business development experience, with a preference for RN, LPN, or Social Service credentials. Must have five years of experience in a medical office or relevant department and proficiency in EMR and Microsoft Office.
Full job description
Min
USD $25.72/Hr.
Max
USD $39.86/Hr.
Overview
The Business Liaison is responsible for developing and maintaining relationships with referring provider clinics and facilities specific to their department needs, in addition to focusing on clinical and administrative workflow to ensure services provided support client needs.
Qualifications
Minimum Qualifications:
Education:
· Bachelor's degree or a minimum of five (5) years' business development experience is required.
Licensure/Certification/Registry:
· RN, LPN or Social Service credentials is preferred.
Experience:
· Minimum five (5) years of previous experience relative to the department they will be working in and experience in a medical office is required.
· Previous clinical experience is preferred.
· Experience with EMR and Microsoft Office is required.
· Experience working with staff, physicians and/or corporate clients is preferred.
Other Knowledge/Skills/Abilities:
· Effective communication skills in interacting with providers and the home care team to understand needs and make appropriate referrals.
· Knowledge of home care services and program requirements
· Demonstrates and maintain a knowledge and understanding of Medicare, Medicaid and insurance requirements/guidelines and the ability to implement them appropriately in the referral process.
· Excellent written and verbal communication skills are required. Must be comfortable giving formal presentations in a large group setting.
· Proficient with Microsoft Outlook, Word, Excel, and Power Point.
· Must be able to demonstrate an ability to develop innovative ideas and responses in an ever-changing home health care environment.
· A positive approach to work and solid problem-solving skills are required.
· May be required to work beyond regular business hours to meet business needs
Responsibilities
Principal Duties & Responsibilities:
Provides leadership within the department and acts as a resource for clinical and non-clinical staff on a continual basis. Remains critically attuned to the staff, physicians and referring facilities, giving their concerns and suggestions due consideration, prompt resolution or potential implementation with prompt feedback to the respective staff.
Spends up to three to four days per week rounding on scheduled customers in defined markets/regions.
Manages a routine/disciplined visit schedule documenting market changes and opportunities for growth.
Identifies, builds relationships with, and appropriately targets corporate clients operating in defined markets/regions.
Independently develops strong and meaningful relationships with key contacts such as civic leaders, business leaders, hospital partners, providers, provider groups, community employers and community groups.
Participate in ongoing planning with the leadership of the department to identify targets for on-site marketing and strategy development.
Establishes and maintains ongoing communications with leadership and staff, including routine or follow-up visits, emails and phone calls. Continually assess needs of these key groups and provides appropriate materials and ongoing communication as requested.
Provides assistance to referring physicians, patients and corporate clients with questions, problems or complaints.
Works with Operations Leader to keep informed on all local client profiles in order to promote prompt and effective service and reimbursement.
Attends and participates in regular client meetings with the Operations Leader, Physicians and appropriate Clinical staff to maintain effective office function.
In certain departments this individual may help the Operations Leader with the following: coordinate scheduling of personnel to ensure adequate coverage for on-site corporate clients and clinic locations.
Monitors and reports to the Operations Manager on employee performance/productivity and assists with interviewing and selecting qualified candidates.
Implements the initial and ongoing training/education and annual competencies of staff regarding client profiles and expectations.
Demonstrates understanding of and expertise in the clinical capabilities for various roles in the area of Operations.
Assists in the development, adheres to, and enforces Memorial Health operational procedures and personnel policies.
Demonstrates respectable and confidential behavior and demands the same from all operations personnel.
Follows safety practices in the performance of all job duties and demands the same of all operations personnel.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
SAFETY:Prevent Harm - I put safety first in everything I do. I act to ensure the safety of others.
COURTESY:Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
QUALITY:Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
EFFICIENCY:Reduce Waste - I use time and resources wisely. I prevent defects and delays
Supports of Memorial Health System’s Mission, Vision, Values, and Behavioral Standards.
Performs other related duties as required or requested
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Related keywords
Home Health CareBusiness DevelopmentEMRMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMedicareMedicaidReferral ProcessClinical CapabilitiesPerformance ExcellenceHealthcare OperationsCorporate ClientsMarket GrowthPatient Care
Memorial Health is one of the leading healthcare organizations in Illinois—a responsibility we are proud to uphold. Founded in 1897 to meet the expanding needs of our communities, we have assembled an ever-growing team and vast resources.
Dedicated to unsurpassed excellence in care, education, and research, our community-based, not-for-profit corporation features a team of nearly 10,000 strong throughout eight state-of-the-art affiliates offering a broad array of vital services. Yet what matters equally is the size of our heart. Our ambitions. And our potential to do bigger and better things.
We’re achieving our goals by developing academic alliances with other respected institutions, including the BJC HealthCare Collaborative and the Southern Illinois University School of Medicine. By earning important credentials and accreditations. By making a real investment in employee development. And by building upon our reputation for excellence on the regional level, with the goal of realizing national prominence.
Offices: 701 North First Street, Springfield, IL 62781, US · 200 Stahlhut Dr, Lincoln, Illinois 62656, US · 201 E Pleasant St, Taylorville, Illinois 62568, US · 1600 W Walnut St, Jacksonville, Illinois 62650, US · 2300 N Edward St, Decatur, Illinois 62526, US
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