Patient Service Representative - Bradenton, FL

Delta Hearing is a privately owned audiology and hearing healthcare practice serving the Sarasota and Bradenton communities. We are committed to delivering high-quality hearing healthcare services, advanced hearing technology, and an exceptional patient experience in a professional medical setting.

We are seeking a Front Office Patient Care Coordinator to support daily clinic operations and serve as the first point of contact for patients. This role is essential to maintaining efficient patient flow, accurate documentation, and excellent patient satisfaction. The patient care coordinator is the first point of contact for the patients, creating a warm, welcoming first impression is essential.

Schedule & Location:

Bradenton, FL

Monday–Thursday: 8:15 AM – 5:00 PM

Friday: 8:15 AM – 3:30 PM

Full-time, consistent schedule with guaranteed hours

Key Responsibilities:

• Greet and check in patients in person and over the phone in a professional medical office environment

• Answer multi-line phones and schedule appointments for multiple providers

• Perform patient check-out, payment collection, and receipt processing

• Verify insurance benefits and complete required documentation

• Manage patient records, data entry, and database maintenance (EMR/medical software)

• Coordinate hearing aid orders and ensure timely delivery

• Communicate with vendors regarding inventory and supplies

• Execute appointment reminder protocols (24- and 48-hour confirmation calls)

• Generate daily, weekly, and monthly operational reports

• Maintain patient confidentiality in compliance with HIPAA regulations

· Run daily, weekly, monthly reports

• Participate in ongoing clinical and administrative training

Qualifications:

• Medical office or healthcare front desk experience preferred

• Strong computer skills and comfort with medical software systems

• Excellent organizational and multitasking abilities

• Professional verbal and written communication skills

• Ability to work efficiently in a fast-paced clinical environment

• Strong attention to detail and accuracy

• Team-oriented with a patient-focused mindset

Compensation & Benefits:

• Competitive hourly compensation, Monthly Bonus.

• Guaranteed full-time hours

• Paid holidays

• Paid time off (PTO)

• Monthly office performance bonus

• Paid dental and vision insurance

• Comprehensive training provided (8–10 weeks)