Transportation Jobs in Marseille, France (Now Hiring) — 79 open — Page 4

 

You will support the Key Account Manager in driving performance, managing customer relationships, and ensuring efficient coordination with internal teams and the global network.

A. Data, Reporting & Systems

• Monitor account performance through daily data extraction and consolidation from QlikView and internal tools
• Maintain KPI tracking files (business potential, appointments, contract milestones, performance vs commitments)
• Ensure accurate input and maintenance of contractual conditions in LARA (tariffs, payment terms, demurrage)
• Prepare weekly, monthly, and quarterly performance dashboards and reporting materials
• Identify and escalate any data inconsistencies or performance gaps

 

• Support the Key Account Manager in the operational follow-up of portfolio accounts
• Handle routine customer requests (quotations, documentation, equipment availability, shipment tracking)
• Escalate sensitive or strategic matters when required
• Contribute to Tender and RFQ processes (data collection, offer preparation, consistency checks)
• Prepare customer performance meetings (agenda, materials, minutes, action follow-up)
• Ensure customer requirements are properly executed across the network

 

• Track volume performance against contractual commitments and raise alerts in case of deviation
• Maintain and update customer presentations and commercial materials
• Support communication of new services, trade lanes, and value-added solutions
• Contribute to customer satisfaction through proactive communication, especially during service disruptions

 

• Develop and update SOPs for each account to ensure alignment across the network
• Act as a point of contact for internal stakeholders (Head Office, Regional Offices, Agencies)
• Contribute to the weekly Commercial Desk reporting
• Monitor the proper handling of accounts and follow up with stakeholders when needed