Trades Jobs in Madrid, Spain (Now Hiring) — 162 open — Page 9

Our client, a leading automobile manufacturer, is recruiting for a Technical Support Specialist (Automotive) to join their business in Spain.

Job Description:

• The Technical Support Specialist supports the Spanish dealer network by providing day to day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards. 
  

• Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.
  

Responsibilities:

Dealer Technical Support

• Provide first and second level technical support to dealers via hotline and case management systems. Onsite technical support
  

• Support diagnosis and repair of complex vehicle issues across ICE, EV, ADAS, and connected systems. Company PC Scanner, EPCTIS Platform
  

• Ensure accurate, timely technical guidance in line with approved repair procedures.
  

• Vehicle return, vehicle replacement, vehicle buyback
  

Technical Case Management & Escalation

• Manage dealer technical cases from initial submission through resolution.
  

• Collect and validate technical data (diagnostic logs, photos, reports) prior to escalation.
  

• Escalate unresolved or complex issues to the Technical & Quality Manager and HQ following defined processes, critical customer complaints and market public sentiment, Initial quality problems of new models at the early launch stage
  

Technical Documentation & Feedback

• Support the creation, localisation, and distribution of Technical Service
  

• Bulletins (TSBs). Service / Technical / Recall Campaign Notification
  

• Ensure dealers are informed and aligned with the latest technical updates and repair instructions.
  

• Provide structured feedback from the field to support quality improvement and root cause analysis.
  

Warranty & Quality Support

• Support warranty claim accuracy by reviewing technical justification and repair documentation when required. Labor hours evaluation and correction
  

• Identify recurring issues or incorrect repair practices and highlight risks to management.
  

• Contribute to quality investigations and dealer corrective actions.
  

Recalls, Campaigns & Training Support

• Provide technical support to dealers during recalls and service campaigns.
  

• Assist with technical aspects of training activities, including workshop support and launch readiness.
  

• Actively maintain technical knowledge aligned with new model introductions and technology updates.
  

Qualifications:

• 7 plus years experience in automotive technical support, diagnostics, or workshop operations
  

• Strong technical understanding of modern vehicle systems (EV, ADAS, electronics)
  

• Structured problem solving and clear technical communication skills
  

• Dealerfacing mindset with strong customer focus
  

• Comfortable working with case management and diagnostic systems
  

• Fluent Spanish; working English required