Technology Jobs in Minnetonka, MN (Now Hiring) — 6 open

The Print Support Specialist is responsible for delivering exceptional support for client print environments, ensuring high levels of system performance, reliability, and customer satisfaction. This role provides end-to-end support for networked printers and print systems, including troubleshooting hardware and software issues, managing service requests, and maintaining print infrastructure. The ideal candidate brings strong technical troubleshooting skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

Client Support & Issue Resolution

• Diagnose and resolve issues related to printers, multifunction devices, and print management systems
• Troubleshoot hardware, software, and network connectivity issues for client print environments
• Provide timely and professional communication to clients throughout the support process

Print System Management

• Manage and maintain printer inventories and configurations (e.g., Web JetAdmin, Device Control Center)
• Support ongoing print environment optimization, including device performance and utilization
• Coordinate and fulfill service tickets including incidents, service requests, and changes

Operational Excellence

• Maintain accurate documentation of support activities, resolutions, and system changes
• Ensure timely time entry and compliance with service processes and procedures
• Assist with development of best practices and operational documentation

Continuous Improvement

• Stay current on print technologies, tools, and industry trends
• Participate in process improvements to enhance efficiency and service delivery
• Collaborate with internal teams to improve overall client experience

General Responsibilities

• Maintain effective communication with clients and team members
• Attend required company and departmental meetings
• Adhere to company policies and procedures
• Perform additional duties as assigned

Qualifications

Education & Experience

• Bachelor’s degree preferred or equivalent combination of education and experience
• 5+ years of experience supporting print systems, IT support, or related technical field

Licenses & Certifications

• Valid driver’s license with acceptable driving record

Required Skills

• Strong troubleshooting and problem-solving skills
• Knowledge of network printing environments and device connectivity
• Experience supporting printers, multifunction devices, and print management tools
• Ability to manage tickets across incident, problem, and change processes
• Excellent customer service and communication skills
• Strong organizational and documentation skills
• Ability to work independently and manage multiple priorities