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Job Description Summary:

The Product Analyst role will drive growth and innovation in Experity’s product portfolio. Serving today’s end users while meeting the expanding needs of our growing client base, this person will work closely with Product Managers, development and engineering teams, and other key stakeholders. This role will serve as the subject matter expert between product and engineering to ensure the features brought to life in Experity products align with the company vision, market needs, and deliver technologies that improve the healthcare industry. The Product Analyst will collaborate and align with their manager peers to ensure that the persona(s) and journey effectively represents the interactions and hand-offs between each step.  

Responsibilities:

• Contribute to the overall product vision, strategy, and roadmap.

• Monitor product performance and identify opportunities for product enhancements.

• Conduct customer-centric, data-driven product discovery, including regularly observing customer interactions (sales, install, service, support) and conducting customer interviews.

• Manage risk in new product efforts through value, usability, feasibility, and business testing, measuring and reporting results.

• Contribute to the creation of and update/maintain user personas.

• Contribute to the creation of and update/maintain the journey map as the product(s) evolve.

• Work closely with product manager, users, and internal stakeholders to ensure features are the best possible market fit.

• Create and author items in the engineering tracking system in the required formats (such as Gherkin) in the smallest consumable amount of work, ensuring they contain clear acceptance criteria.

• Create and manage the engineering backlog and sprint plans for your scrum team in concert with the overall product strategy.

• Maintain and ensure target process features are up to date with rollout plans, including feature gates, beta customers, and rollout type.

• Ensure each release has a feature for rollout at beta and production and stories written to enable clients accordingly.

• Work closely with cross-functional teams of product managers, designers, engineers, and product quality to ensure delivery against the product roadmap.

• Drive transparency to backlog details, progress, roadblocks, and other key metrics (across partners, Agile teams, senior leadership, etc.).

• Participate in support/Kanban standups, as needed.

• Represent your product in formal executive settings and reviews.

• Partner with the go-to-market team to prepare operations, marketing, sales, account management, and support product channels for launch.

• Other duties as assigned.

Education:

• Bachelor's degree in Computer Science, Engineering, Product Design, Business or a related field or equivalent combination of education and experience

• Two years of progressive product owner/management experience in healthcare technology or clinical imaging solutions.

• PACS, RIS, imaging workflow products, or similar imaging informatics solutions experience preferred.

Experience:

• Two years of product owner experience.

• Experience in defining and delivering a roadmap of features that improve NPS and top-line revenue.

• Demonstrated commitment to excellence in yourself and your teams.

• Experience conducting and analyzing customer and product discovery efforts (e.g. interviews, usability tests).

• Strong relationships with your past engineering & design counterparts.

• Excellent written and verbal communication across levels of the organization.

• Demonstrated experience driving ambiguous issues to resolution.

• Demonstrated ability to multitask and manage priorities, including multiple products.

Preferred:

• Understanding of product KPIs.

• Experience with Scrum and Scrum software tools.

• Prior experience in healthcare technology.

Team Member Competencies: 

• Demonstrate and support the organization's core values.

• Give honest and constructive feedback to other team members.

• Maintains a positive attitude. Tackle challenges as they come, and don’t let setbacks get you down.

• Provide assistance, information, or other support to others to build or maintain relationships.

• Take responsibility for your mistakes and look for solutions. Understand how your actions impact the team.

• Understands role on the team and works to achieve goals to the best of your ability.

• When recognizing a problem, take action to solve it.

• Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.

Every team member exhibits our core values:

• Team First

• Lift Others Up

• Share Openly

• Set and Crush Goals

• Delight the Client

Equal Opportunity Employer
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