Company Description Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all wh…
Operador(a) de loja - Matosinhos Circunvalação (Full-time: 12h às 21h)
Matosinhos, Portugal · On-site
Entry level
Bem-vindo/a à hôma! Desde a nossa fundação em 1999, a hôma tem se dedicado a levar o conceito de happy home living para cada vez mais lares. Com uma presença crescente em Portugal e Espanha, estamos mais próximos de ti d…
Operador(a) de loja - Matosinhos Circunvalação (Full-time)
Matosinhos, Portugal · On-site
Entry level
Bem-vindo/a à hôma! Desde a nossa fundação em 1999, a hôma tem se dedicado a levar o conceito de happy home living para cada vez mais lares. Com uma presença crescente em Portugal e Espanha, estamos mais próximos de ti d…
Operador(a) de loja -Matosinhos Circunvalação (Full-time) -Subst. Baixa Médica
Matosinhos, Portugal · On-site
Entry level
Bem-vindo/a à hôma! Desde a nossa fundação em 1999, a hôma tem se dedicado a levar o conceito de happy home living para cada vez mais lares. Com uma presença crescente em Portugal e Espanha, estamos mais próximos de ti d…
Company Description Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all wh…
Role: Quality Process Engineer Location: Porto, Portugal Type of contract: permanent, full-time Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, securit…
Skills: Manufacturing quality, Process engineering, ISO 9001, New product introduction, Root cause analysis
Especializada em operações internacionais na área da gestão logística de carga e pessoas. Agiliza todos os processos de transporte de pessoas e equipamento/ material técnico. TÉCNICO/A DE TURISMO - INCOMING MISIÓN A Medi…
Skills: Corporate Travel Management, GDS Galileo, Travelport, Optitravel, Customer Service
Especializada em operações internacionais na área da gestão logística de carga e pessoas. Agiliza todos os processos de transporte de pessoas e equipamento/ material técnico. TÉCNICO/A DE TURISMO - INCOMING MISSÃO A Medi…
Especializada em operações internacionais na área da gestão logística de carga e pessoas. Agiliza todos os processos de transporte de pessoas e equipamento/ material técnico. ASSISTENTE DESPACHANTE ADUANEIRO (LOGÍSTICA I…
Especializada em operações internacionais na área da gestão logística de carga e pessoas. Agiliza todos os processos de transporte de pessoas e equipamento/ material técnico. TÉNICO/A TRANSPORTE PARA TRANSITÁRIO MISIÓN A…
Skills: Logistics management, Air freight, Sea freight, Incoterms, WebCargo
Especializada em operações internacionais na área da gestão logística de carga e pessoas. Agiliza todos os processos de transporte de pessoas e equipamento/ material técnico. TÉCNICO/A TRANSPORTE PARA TRANSITÁRIO MISSÃO …
Skills: Logistics management, Air freight, Sea freight, Incoterms, WebCargo
Especializada em operações internacionais na área da gestão logística de carga e pessoas. Agiliza todos os processos de transporte de pessoas e equipamento/ material técnico. ASSISTENTE DESPACHANTE ADUANEIRO (LOGÍSTICA I…
Skills: Customs documentation, Logistics, International transport, Gidwin software, Excel
Somos una empresa de todos y para todos. Con una base sólida e inclusiva, en MC nos enfocamos en las personas para hacer la vida más sencilla a nuestros clientes, colaboradores y miembros de las comunidades. Creamos valo…
Skills: Customer Service, Cashiering, Stock Replenishment, Fresh Produce Handling, Empathy
Somos uma empresa de todos e para todos. Com uma base sólida e inclusiva, a MC mantém o foco nas pessoas, para tornar a vida mais simples a clientes, colaboradores ou membros das comunidades. Criamos valor com o contribu…
Skills: Customer Service, Cashiering, Stock Replenishment, Fresh Produce Handling, Empathy
We are a company for everyone, created by everyone. With a strong and inclusive foundation, MC remains people-focused to simplify the lives of our customers, employees, and community members. We create value with everyon…
Skills: Customer Service, Empathy, Active Listening, Problem Solving, Stock Replenishment
Loja: MatosinhosO teu dia-a-dia Realizo um atendimento proativo, personalizado e em mobilidade, estabelecendo bases para a criação de uma relação de confiança que garante a fidelização do Cliente Habitante; Sou responsáv…
Role: Logistics operator Location: Matosinhos, Porto Type of contract: permanent, full-time Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, a…
Skills: Logistics, Warehouse management, Stock management, Inventory control, Material handling
Company Description Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all wh…
COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world nee…
Operador(a) de loja - Matosinhos (Full-time - 18h às 03h; Folgas: sex. e sáb)
Matosinhos, Portugal · On-site
Entry level
Bem-vindo/a à hôma! Desde a nossa fundação em 1999, a hôma tem se dedicado a levar o conceito de happy home living para cada vez mais lares. Com uma presença crescente em Portugal e Espanha, estamos mais próximos de ti d…
Skills: Customer Service, Product Replenishment, Cashier Operations, Store Organization, Communication Skills
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Full-time
bachelor degree
Attractive compensation package
Posted 23h ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for clients to provide specialized technical assistance and resolve platform-related issues. Collaborate with back-office teams to relay customer insights, prioritize bug fixes, and maintain high-quality support standards.
Requirements
Requires a degree in Computer Science, Information Technology, or equivalent experience, along with solid technical knowledge of Linux and Windows. Candidates must possess strong analytical skills and excellent proficiency in both French and English.
Full job description
Company Description
Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.
Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.
Job Description
As a Platform Support Specialist, you will be part of a dynamic team responsible for providing specialized technical assistance to customers using our platform solution. This role is a front office, customer-facing specialized support position in direct collaboration with the back office technical operations, ensuring both the resolution of client issues and the continuous improvement of the platform.
MAIN RESPONSIBILITIES
Serve as the primary point of contact for clients seeking assistance with platform-related issues, ensuring prompt and professional communication.
Analyze and resolve customer issues related to platform performance and functionality.
Provide specialized first-level technical support, ensuring incidents are handled within SLAs and provide workarounds or fixes where applicable.
Monitor and acknowledge customer-reported incidents, conduct initial troubleshooting, and provide solutions where applicable.
Track incident progress, escalate unresolved issues to the appropriate internal teams, and ensure timely resolution and communication with customers.
Support the implementation of corrective actions based on customer feedback and operational data.
Assist in the creation and refinement of knowledge base articles and troubleshooting documentation for internal use.
Work closely with the back office team to relay customer insights and help prioritize bug fixes, updates, or platform enhancements.
Provide feedback on recurring issues or feature requests, supporting the team’s efforts to enhance the platform’s functionality and customer experience.
Qualifications
Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
Solid understanding of platform solutions, with basic technical knowledge of both Linux and Windows operating systems is mandatory
Prior experience in a customer support or technical support role in IT or platform solutions.
Experience troubleshooting and resolving technical issues in a platform environment, while maintaining excellent customer communication.
Familiarity with network protocols (TCP/IP, HTTP, FTP) is a plus.
Java knowledge is a plus
ITIL knowledge is a plus
Strong analytical and problem-solving skills with an ability to understand complex technical issues and relay them in a simple and actionable manner to customers.
Excellent communication skills in both French and English (both written and verbal).
Ability to work autonomously while also collaborating effectively with cross-functional teams.
Customer-oriented with a focus on providing high-quality support and solutions.
Additional Information
Attractive compensation package;
Excellent work conditions and environment (Centro Empresarial Lionesa).
Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.
Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to . For more information, please see the Privacy Policy available at www.generixgroup.com.
For more information, please check our website: www.generixgroup.com/pt
We're a global SaaS company on a mission to digitally connect all businesses together across global value chains. Our AI-powered cloud solutions streamline mission-critical digital processes in supply chain, finance, and commerce.
What does this mean for you? Whether you're looking to...
- Create intelligent, responsive supply chains
- Digitize and streamline invoice management
- Optimize your omnichannel commerce
- Seamlessly integrate with your B2B partners
...we can help.
We are passionate about unlocking the combined power of new technologies and data for businesses to best serve their end-customers and grow sustainably in a digital world.
With offices in 11 countries, we're truly global in our reach and impact:
- 17 billion+ messages processed annually
- 600 million+ pallets prepared
- 500 million+ invoices managed
- 4 million+ transport operations coordinated yearly.
Nearly 900 people at Generix are dedicated to best serving over 5,000 customers across more than 60 countries.
We may collect and use data from LinkedIn members who have registered as followers, in order to contact them on LinkedIn. LinkedIn members can object to such use at any time by sending an email to [email protected].
Offices: ARTEPARC - Bât. A 2 rue des peupliers - LESQUIN, FRANCE, 59810 , FR · 8, Rue Simone Iff, Paris, Île-de-France 75012, FR · Calle Ribera de el Loira, 8-10, Madrid, Madrid 28042, ES · Strada del Fortino, 32, Torino, TO 10152, IT · Av. Dr. Francisco Sa Carneiro, nº5, 5ºB-C, Oeiras, Oeiras 2780-241, PT
Supply Chain Executione-invoicingWMSTMSEDI3PLFMCGRetailPOSOrder Management System
How many Logistics jobs are open in Matosinhos, Portugal right now?
There are currently 35 open logistics positions in Matosinhos, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Matosinhos, Portugal?
Companies currently hiring include GRUP MEDIAPRO, COFCO International, Generix, hôma, Carrier, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Matosinhos, Portugal?
Yes — 2 of the 35 open logistics positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Logistics jobs in Matosinhos, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.