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Skills: Export Documentation, International Trade, SAP SD, Incoterms, Logistics Processes
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Full-time
bachelor degree
Internal and external training courses, Self-paced language training, Birthday or wedding anniversary gift, Company car and phone if required, Health and wellness benefit plan, Professional development opportunities
Posted 42d ago
~40 hrs/week
Responsibilities
Manage end-to-end order processing and export documentation from purchase order receipt to final delivery. Coordinate logistics with forwarders and handle Letter of Credit processes and SAP order management.
Requirements
Requires 2-5 years of experience in export operations or customer service, preferably within the chemical or manufacturing industry. A bachelor's degree in Logistics, Supply Chain, or Business Administration is preferred.
Full job description
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfoliincludes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers timprove operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
At our Global Excellence Centre (GEC) in Hyderabad, we support Solenis’ global operations by driving excellence in IT, analytics, finance, and other critical business functions. Located in the heart of the IT hub, the GEC offers a dynamic work environment with strong career development opportunities in a rapidly growing yet stable organization. Employees benefit from world-class infrastructure, including an on-campus gym, recreation facilities, creche services, and convenient access tpublic transport.
For more information about Solenis, please visit www.solenis.com.
🚨 We're Hiring: Global Trade Processor Senior 📍 Location:Hyderabad India - Hybrid 🕒 Full-Time | Permanent Position
Job Description
The Customer Service & Export Operations Executive is responsible for managing end-to-end order processing, export documentation, customer coordination, and logistics follow-up. The role ensures smooth execution of customer orders from Purchase Order (PO) receipt to final document delivery, including handling Letter of Credit (LC) processes and SAP order management.
Key Responsibilities
1. Order Management & Customer Coordination
Receive and review customer Purchase Orders (PO).
Create Sales Orders (SO) in SAP and generate Order Confirmation.
Send Order Confirmation to customers and share with the plant.
Verify key order details:
Payment terms
Incoterms
Port of Destination (POD)
Pricing accuracy
Handle credit block issues by coordinating with the Credit Control team.
2. SAP Operations (Order Processing)
Create and maintain Sales Orders using SAP (VA01/VA02).
Input and validate:
Material codes
Quantity conversions (e.g., BAG to KG for China plant)
Delivery dates based on P
Maintain accurate order data including:
Shipping conditions (Marine / FCL)
Order reason codes
Customer-specific shipping instructions
Generate packing lists and manage delivery outputs.
3. Logistics & Shipment Coordination
Coordinate with plant for Shipping Letter of Instruction (SLI).
Liaise with forwarders to obtain:
Ocean freight details
Sailing schedules
Communicate shipment details (ETD, ETA, carrier, pickup date) to customers for approval.
Confirm booking with forwarder after customer approval.
Monitor shipment status and proactively update customers on delays or changes.
4. Export Documentation Handling
Manage and track all shipping documents:
Bill of Lading (BL)
Certificate of Analysis (COA)
Certificate of Origin (COO)
Insurance Certificate
Invoice & Packing List
Review draft documents from forwarders and share with customers for confirmation.
Ensure accuracy and completeness before finalization.
Collect and distribute final documents to customers in softcopy/hardcopy.
5. Certificate & Compliance Coordination
Coordinate with plant for COO draft preparation.
Obtain customer approval on Coo drafts.
Ensure timely dispatch of original CO and share courier tracking.
Maintain compliance documentation and coordinate with internal compliance teams.
6. Letter of Credit (LC) Management
Prepare Proforma Invoice (PI) for LC application.
Review LC drafts and provide feedback to customers.
Coordinate with Bank of America (BOA) for LC issuance.
Update LC details in SAP and shipping instructions.
Handle LC discrepancies and obtain customer acceptance when necessary.
Prepare and submit required document sets to the bank.
7. Pre-Sales & Inquiry Support
Respond to customer enquiries and check pricing validity in SAP.
Coordinate with plant for:
Raw material availability
Freight estimation
Support commercial team with quotation inputs.
Create preliminary Sales Orders (with delivery/billing blocks if required).
8. Documentation Dispatch & Tracking
Prepare complete shipping document sets per LC or customer requirements.
Dispatch original documents to banks/customers.
Share tracking numbers and maintain dispatch records.
Ensure timely communication of courier updates.
9. Internal Coordination
Work closely with:
Sales/Commercial teams
Plant/Production teams
Freight forwarders
Banks and insurance agents
Compliance and credit control teams
Key Skills & Competencies
Strong knowledge of export documentation and international trade
Hands-on experience in SAP (SD module preferred)
Good understanding of Incoterms and logistics processes
Experience with Letter of Credit (LC) processes
Excellent communication and coordination skills
High attention to detail and accuracy
Ability to multitask and meet deadlines
Preferred Qualifications
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
2–5 years of experience in export operations/customer service
Experience in chemical/manufacturing industry (preferred)
Additional Requirements
Familiarity with shipping documentation and compliance requirements
Ability to work with cross-functional and international teams
Proficiency in MS Office and SAP systems
Some benefits of working with us:
Access to huge array of internal and external training courses on our learning system (free)
Access to self-paced language training (free)
Birthday or wedding anniversary gift of INR 1500
Charity work once a year, to give back to the community
Company car, phone if required for role
Competitive health and wellness benefit plan
Continuous professional development with numerous opportunities for growth
Creche facility
Employee Business Resource Groups (EBRGs)
Electric car charging stations
Hybrid work arrangement e.g. 3 days in office
Internet allowance
No-meeting Fridays
Parking on site (free)
Relocation assistance available
Staff hangout spaces, enjoy games like carrom, chess
Transport by cab if working the midnight – 7am shift
Well-connected to public transport, only a 10 min walk to office
We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.
Solenis is constantly growing. Come and grow your career with us.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
Related keywords
SAPSD ModuleIncotermsLetter of CreditBill of LadingCertificate of AnalysisCertificate of OriginProforma InvoiceExport OperationsSupply ChainLogisticsOrder ManagementChemical IndustryManufacturingInternational TradeShipping Instructions
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of ~23000 professionals in 160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis, please visit www.solenis.com or follow us on social media.
Offices: 2475 Pinnacle Dr., Wilmington, DE 19803, US · Mühlentalstrasse 38, Schaffhausen, Switzerland 8200 , CH · No. 688, Shenfu Road, Xinzhuang Industrial Zone, Shanghai, People’s Republic of China 201108, CN · Rua Werner von Siemens, 111, Cj. 11, Terre A, São Paulo, Brazil 05069-900, BR
How many Logistics jobs are open in Hyderabad, India right now?
There are currently 788 open logistics positions in Hyderabad, India listed on Clera. New openings are added daily as companies post roles.
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